I've used Protyre on Preston Farm a fair few times and never had a bad experience. On this occasion the online booking system failed and didn't create the booking (Third party system, not Protyre's fa... Toon meer
Locatie
Wijzig locatie2A Lockheed Close, Preston Farm Ind Est, TS18 3BP Stockton - on - Tees, Teeside, GB
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Lees wat reviewers zeggen
The protyre in Stockton on Tees went over and beyond with helping me sort out all the problems with my air-condition problems , mainly all the time spent diagnosing the next problem at no extra charge... Toon meer
Plenty of parking, left car keys with reception and took dog for a walk until they phoned to say it was ready. Ordered 3 tyres online, alignment offered with 50% off to took advantage if the offe... Toon meer
Saw a screw in my tyre, and went straight round to ProTyre at Stockton for them to investigate. They confirmed that the screw had pierced the tyre, and repaired the whole all within 25 mins. Great... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Stockton on Tees
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
2A Lockheed Close, Preston Farm Ind Est, TS18 3BP, Stockton - on - Tees, Teeside, Verenigd Koninkrijk
- 01642 601600
4,7
Uitstekend
1K reviews
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Great service as always at a reasonable…
Great service as always at a reasonable price
15 september 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
On time good service
On time good service. For 1st appointments it would be good if the garage was open 10 minutes before 1st appoitment as you ask for customers to be prompt
15 september 2025
Antwoord van Protyre Autocare - Stockton on Tees
Dear Joyce Murray,
We're glad you enjoyed your experience at our Stockton on Tees branch .
Thank you for the positive feedback. We appreciate your suggestion regarding opening the garage earlier for the first appointments and will consider it.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
I loved the honesty of the mechanics…
I loved the honesty of the mechanics and everyone who works there. I needed 2 new tyres after my service. I felt as if I wasn’t getting ripped off. Thank you to everyone
15 september 2025
I booked MOT on line as a loyal…
I booked MOT on line as a loyal customer & forget to put my discount code in. There was no way that I could cancel to rebook on the site & my local Protyre at Stockton said it was nothing to do with them. I have since seen MOTs reduce further in price.
I do not feel that I was looked after as a loyal customer 🙁
10 september 2025
Antwoord van Protyre Autocare - Stockton on Tees
Dear Jane Coak,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Stockton on Tees branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
This is the second time I’ve booked…
This is the second time I’ve booked tyre replacement and an MOT online and on both occasions the garage of choice had no record of my appointments..not very good when you have paid a month in advance and this happens
8 september 2025
Antwoord van Protyre Autocare - Stockton on Tees
Dear Mr Dean,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service at a great price
Great service at a great price. I was kept fully updated throughout the repairs which meant I had no nasty surprises at the end. I've been using protyre for years with no problems.
8 september 2025
Antwoord van Protyre Autocare - Stockton on Tees
Hello Tim,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good experience from dropping car off…
Good experience from dropping car off to picking it up.
Had full service and mot the guys kept me informed through the day with what was required most appreciated
8 september 2025
Saviours - I had to get my breakdown out who…
I had to get my breakdown out who advised me I needed a new battery. I phoned protyre and explained the situation and he said come straight down even though there was only an hour left before they closed. I was very close anyway but they put a new battery in and I was on my way home in half an hour. Couldn't be more helpful
3 september 2025
Best tyre shop around.
Started coming here over another local tyre shop. Great staff open and welcoming great prices and offers on. 10/10
1 september 2025
Welcoming and efficient.
I attended my appointment slightly early but my car was taken into the workshop immediately and the job took less than the expected amount of time. The staff were very welcoming and obviously efficient. I will return to protyre without doubt.
29 augustus 2025
Hassle free excellent service
29 augustus 2025
Car went in for MOT and failed never…
Car went in for MOT and failed never the less great service from the team here from booking in the car, mot been done and been notified of the status was a great overall experience give them a go!
27 augustus 2025
Booked online for a tyre health check
Booked online for a tyre health check, went in the morning and they were brilliant - tyre sorted and pretty reasonable wait time also. Cheers guys in Stockton on tees branch
7 augustus 2025
Review zonder uitnodiging
Top notch service
Made an MOT appointment over the phone, arrived 15 mins early but the car was straight in and I was gone after about 40 mins. Great service from these guys, would highly recommend.
13 augustus 2025
Antwoord van Protyre Autocare - Stockton on Tees
Hello Janette,
We would like to thank you for sharing your feedback regarding the service you received at our Stockton on Tees branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Guys on desk great and car took…
Guys on desk great and car took straight in , just didn’t think my car needed to left ticking over for the full 40 minutes of the mot
Thank you
11 augustus 2025
Antwoord van Protyre Autocare - Stockton on Tees
Dear Mr Mather,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
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