MOT service running around 40 minutes late. Car returned after MOT with multiple dash lights and non-working speedometer - mechanic advised this would resolve itself. Issued resolved initially b... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Regularly use Protyre at St John’s Worcester and find the team professional and polite Amt issues with vehicle explained so it could be understood
Bedrijf heeft geantwoord
Fantastic customer experience. Staff were super helpful when I limped to the garage, not knowing I had a broken coil spring. They co-ordinated everything with the warranty company, I’ll definitely ret... Toon meer
Bedrijf heeft geantwoord
Excellent service. Chris on reception was extremely helpful, keeping everyone informed and cool with a drink on a hot day. He went out of his way to assist people as they came in ensuring they were... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Worcester
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
Bromyard Road, St Johns, WR2 5EE, Worcester, England, Verenigd Koninkrijk
- 01905 426868
4,6
Uitstekend
1K reviews
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Hopefully a one off.
Given a 10:30 time slot (please be on time) then waited 1.5hrs to have 2 tyres fitted.
Short staffed as an excuse is not good enough.
I’ll be going elsewhere.
17 september 2025
Antwoord van Protyre Autocare - Worcester
Dear Matthew,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
I Total Incompetence!took my vehicle in to have two front…
I took my vehicle in to have two front tyres changed having had the rear tyres changed to snow and muds a few months ago.
I have now realised that they took off the rear tyres which were new and replaced them with identical tyres. The nearly new tyres were chucked in the skip!
My appointment was booked for 10.00 but it was 10.45 before the tyre fitting started and my total wait was in excess of 1.5 hours.
I now have to go in again to have the tyres fitted which have been removed from the skip. I suppose that I will have another long wait.
The old independent business A44 Fawlty Tyres gave marvellous service. This shower do not.
15 september 2025
Antwoord van Protyre Autocare - Worcester
Dear Michael Timmis,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Worcester branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
I had a very disappointing experience…
I had a very disappointing experience with this workshop.
I called in advance to order Goodyear Pro Efficiency 2 tires and was told they would arrive from Wales within two weeks. I was promised a call back for confirmation, but never received one. After chasing several times, I eventually placed an online order myself, and only then was I told the tires were actually in stock.
When I arrived for my appointment, I found that the tires were from different manufacturing years (three from 2024 and one from 2025), which had not been mentioned at all. The fitting took almost two hours, finishing right before closing time, and the complimentary front tracking I had been promised was not done. I had also prepaid for rear tracking, but this was refused because of a seized bolt — on a car from 2017, not exactly that old. I even suggested they heat the bolt, as any other tire service would, but they refused, giving the strange explanation that many years ago, a petrol station miles away had banned the use of a blowtorch. They wouldn’t even try WD-40. If this was their approach on a 2017 car, I can only imagine what would happen with a 2010 model. Because of this, neither the rear (paid) nor the front (free) tracking was done, and I am now waiting for a refund for the rear tracking.
On top of this, although I clearly stated that my new TPMS sensors were already programmed, the staff still tried to reprogram them, which could have led to extra charges.
Overall, very poor communication, lack of professionalism, and misleading service. I will not be returning for MOT, tires, or any other service, and I cannot recommend them based on my experience.
EDIT : After I left them a review, they replied asking me to send an email with my phone number so they could resolve my complaint. What do you think? I sent the email, and a week has passed — nobody contacted me. Don’t think that just because they apologize and ask you to send them an email, they will actually call you to resolve anything. It’s just for appearances, to wash away the bad review.
13 september 2025
Review zonder uitnodiging
Antwoord van Protyre Autocare - Worcester
Dear Bogdan Chirea,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Antwoord van Protyre Autocare - Worcester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Decent Garage
Good garage, friendly and professional staff. Good for tyres, MOT's etc... My car failed the MOT, their quote was far too expensive for me, had the work done elsewhere as Protyre won't allow you to source your own parts (but I saved £350 by doing it)
They restested it once the work was done free-of-charge, so all good... Will use them again for MOT and tyres but not for mechanical work as its too pricey for my wallet...
8 september 2025
Friendly service, system upgrade needed
Friendly service. Would have been 5 stars but "system interface" issues between head office and garage meant my booked appointment was changed at short notice. Sort it out Head Office - no-one needs the inconvenience!! It's not 1987, the tech is available if you respect your customers.
3 september 2025
Great service at Protyre Autocare…
Great service at Protyre Autocare Worcester. They changed my engine oil and filter and gave a free full inspection of the car. Friendly, professional staff and very reliable, highly recommended!
3 september 2025
Protyre-Worcester
I took my car to Protyre in Worcester for a Gold Service and MOT. The staff were friendly and explained everything clearly before starting the work. They were finished the same day, and the price was very reasonable compared to other garages I’ve used. Overall, I’d highly recommend this garage for reliable and trustworthy service.
20 augustus 2025
Antwoord van Protyre Autocare - Worcester
Hello Miss Anca,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Worcester
Hello Janet,
We appreciate your long-term patronage and are so glad to hear that you have consistently found our team to be polite and helpful over the years.
Thank you!
Kindest regards,
Georgia
Customer Care – Protyre
Quickly diagnosed and fixed.
15 augustus 2025
Antwoord van Protyre Autocare - Worcester
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Great service start to finish
The website and on site staff were very helpful and efficient. My car was attended to at the appointed time and I was informed of the progress. The additional need adjust the tracking was identified promptly and dealt with after full consultation. The recommended tyres are working very well.
13 augustus 2025
Antwoord van Protyre Autocare - Worcester
Hello Andy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
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