Pukka Gifts Reviews 

First time buying from here but definitely won't be the last. Such good quality products and excellent service i 'd highly recommend.

Amazing products and excellent customer service. Super fast delivery will definitely buy again.

I am very upset and disappointed with the lack of response I have recieved from this company. I had purchased a water bottle for my daughter only to find that it had a crack in the bottom of it! I emailed Pukka Gifts customer service to explain and sent some photos of the damage. They promptly got back to me and said that they will send out a new one this was in late February 2021. It is now May 2021 and I have still not recieved my water bottle! I have since then been emailing a person by the name of Amy to get this resolved, I even asked for a tracking number, to which I got some few and far between responses to none at all! I have checked the reviews on here and it seems that I am not the only one who has been treated this way. The email on the website does not seem to work either. Luckily for me the bottle was only £5 but that is besides the point, I can't even imagine if I spent more and encountered the same scenario. @PukkaGifts you need to sort your customer service out that's if you have any.

From a very concerned and disgruntled customer.

Lovely company for personalised gifts. Everything arrives in fantastic time and every product looks lovely.

Ordered an item on 14/03/21...nearly 6weeks later and no sign of it. Very slow at replying to emails too so am yet to get a refund.

I've ordered a personalized silver bookmark which I have not received and I have emailed the company twice and not received a reply. I will not be using this company again and would not recommend. The present was a gift for my mother, what a let down!

The issue has now been resolved.

Ordered two personalised key rings. Waited and I never received a dispatch notification. I emailed them and they said they have refunded me as they are out of stock. I can appreciate things go out of stock but 1) they shouldn't be available to purchase on the website if sold out and 2) they should contact me straight away rather than me having to contact them. These were gifts which are now late and I need to order some more from elsewhere.

Amazing company with lovely gift ideas
Been using them for a while. happy with all I received they have different to just on the high street. I use them for my cards as well so much easier. Happy customer x

I love this company I’ve ordered off them several times when looking for special gifts and I’ve never been disappointed. They have a great choice of products so you’re always spoilt for choice and everything is great quality at great affordable prices well recommended

I have bought several times from Pukka Gifts and have never been disappointed! Excellent service and communication, and my purchases have been well received!

Honestly the WORST experience i've EVER had!!
I ordered a personalised product with 3 lines like this ".ALWAYS LOVED." ".NEVER FORGOTTEN." ".FOREVER MISSED.", and I had purposely added the full stops at the beginning and end of each line for added decoration. The product arrived and the full stops at the beginning of each line was missing, so I made them aware via their online chat.
Quote their reply: “Hi, Our team thought this was a error. Our team did try the dots at the beginning and it didn’t look right.” What supplier would decide for themselves what’s an error and what’s not?! Surely they would go with what the customer wants?!
Then they tried to say it was the system that detected bad English and the dots were removed by the system when printing. I asked them where on the website does it say that I can’t have full stops at the beginning because it was not clear at all. All of a sudden, they say that it’s clearly noted on the website, and low and behold – a new link has been added on the useful links for “Personalisation”. I have proof that this wasn’t there before as I have webpages open where that Personalisation page was not there. I sent a screenshot to them and they basically said it’s always been there. I asked if I could have a full refund and a new corrected sticker be sent out to me so I can cover up the old stick. They were having none of it and offered me a partial refund only.
In the end (after them failing to understand that I was not at fault here), I said I’d accept the delivery charge and asked them to refund me for the product cost. Next, they say ok, we’ll refund you the delivery charge because that’s apparently what we agreed to?! SINCE WHEN?!?
About 3 hours after, I gave up and said I don’t want their refund anymore and that they were the worst company I’ve ever had to deal with. Absolute poor service. Sent my message and looks like they’ve blocked me.
They just couldn’t admit that they were wrong and refund me a measly £13.49!! I also have the proof that the “Personalisation” page was added AFTER I made my complaint but they wouldn’t listen. As a customer, they had no respect for me at all.
So please, save yourself lots of anger and frustration and DO NOT BUY FROM PUKKA GIFTS!!
(Sorry for the rant...!)

Update in reply to Pukka: I have not received any communication since the 7th March and would really appreciate someone reply to an email. It should not take a negative review to warrant a reply. Thank you!

I do not recommend buying from this store.
I placed an order on 7th February. The order has not been delivered, neither have I received a refund.
After multiple emails trying to contact the store I finally received an email saying I would receive a refund. This was on 7th March and I still have not heard anything even after trying to contact them again.
I also tried contacting via social media, but have now been blocked from the page. This is appalling customer service and I'm very disappointed this has escalated so far over such a small order.

They were really helpful when I email asking a few questions and got back to me quick. I was so happy with my personalised item and would definitely order from them again!

I love my products and the excellent service I've received. Beautiful engraved photo frame and necklace for my mum and gran they loved them. Excellent quality and fast delivery too.

I would advise everyone not to buy from this company. Placed an order on 10th Feb and paid through Paypal so funds taken from my account on the same day. Chased delivery by email on 18th Feb - no reply from them, chased again on 23rd Feb and again no reply. March 1st chased again and threatened to contact Paypal for refund and tell them why. Reply received apologising and asking if I wanted refund or 'replacement' goods. Decided to give them the benefit of the doubt and ask for order to be sent as it was for a silly competition for my grandchildren. March 2nd - sent email to ask whether or not order had been sent and was told it would be sent that day and expect up to 5 days for delivery. March 12th still not received so emailed to request proof of postage........no reply. March 17th emailed to ask for immediate refund..........no reply. I am today contacting Paypal to ask fo refund.

Ive been buying from Pukka Gifts for the last two years and i just love this store. Lovely products, fast delivery and great customer service. I highly recommend

bought a gift for my girlfriend to celebrate our 2nd wedding anniversary and I wanted to surprise her with something special. I was so happy with the personalisation and the quality of the product, my partner loved it so much! The postage times were great too I didn't have to wait too long to receive it, and it was packaged well too. I'll definitely recommend Pukka Gifts and I'll be ordering again in the future.

Just an update with regards previous purchase and not receiving. I was partially refunded....by partially I mean I was left short. To start with, they only refunded my card on Monday just gone the 4th of January and not on the 18th of December as previously stated by themselves! I had received a mug as I had already said in the other review but none of the other 7 items. When they refunded the card they still charged me the full shipping fee. So in short I had to pay £15.99 shipping to get a £7.99 mug sent to me. Unbelievable!! If anybody has any sense they won't use this company.....