If it were possible to give 0 stars I would. It is absolutely amazing that this company remains in business! My internet goes out 1-2 times a week and most recently has been out for 3 days. I’ve been... Toon meer
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The customer services isn’t just bad, it’s almost nonexistent. There’s no phone number to call (at least not one I’ve been able to find), you can only submit a ticket or send an email if you’re having... Toon meer
Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt. Only minor criticism - as a long-term customer - would have been... Toon meer
Bedrijf heeft geantwoord
I was slightly worried about going with a broadband company who I hadn't heard of, but where we live we don't have the option of one of the well known brands. But I've been fairly happy after 2 years... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pure Broadband
Geschreven door het bedrijf
Pure Broadband are Yorkshire based Internet Service Provider who have been delivering broadband solutions since 2009.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
Contactgegevens
Unit 1, Estuary Business Park, Henry Boot Way, HU4 7DY, Hull, Verenigd Koninkrijk
- 01482 778838
- support@purebroadband.net
- www.purebroadband.net
3,1
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Easy to arrange all round
Easy to arrange on line and easy to use. Only one phone call to set up which for someone who is 79 is very impressive.
30 september 2022
Antwoord van Pure Broadband
Hello Martyn,
Thank you so much for your feedback and we're thrilled that you found the service easy to order. If you experience any issues at all, please do not hesitate to contact us.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Great company
I have been with the company 4 over 10 years have had no problems with contacting customer services great company to be with problems solved on the spot great prices will do with them for more years to come keep up the good work
29 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Warren,
Thank you so much for your feedback and thank you so much for choosing us. We value your long service and are thrilled you've never experienced any issues in all this time. Needless to say, if you do experience any issues at all, please do not hesitate to contact us and we will be more than happy to assist.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Antwoord van Pure Broadband
Hello,
Thank you so much for your feedback, we're glad that the installation was clean and the engineer was professional and helpful.
Thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Thank you Connor
28 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Thank you Iosif for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Laurence was Great
Laurence did an incredible job at fixing our connectivity problems. He spent close to an hour with me on the phone, guiding me through every step. The problem is now fixed and I am very pleased with the service I received.
28 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Ross,
Thank you so much for your feedback. We're sorry to hear that you had some issues with your connection but we're glad Laurence was there to assist and resolve your issues.
If you experience any further issues in the future, please do not hesitate to contact us and we will be more than happy to assist.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Charlotte gave me all the info i was…
Charlotte gave me all the info i was querying and more! Was very helpful and helped save me time! Thank you Charlotte!
23 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Lost,
Thank you so much for your feedback and we're glad that Charlotte was on call to help and saved some time with your queries.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Charlotte was very helpful and…
Charlotte was very helpful and efficient in getting my wifi moved to my new home! Very friendly and polite service! Thanks :) - Avah
23 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Avah,
Thank you so much for your feedback and we hope you're loving your new home! We're glad Charlotte was able to help you get your connection moved over to your new property, she's over the moon with your review.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Great customer service
Great customer service. As a new customer I wasn’t over sold speeds I didn’t need, the broadband is flawless so far, the router gives better Wi-Fi signal than my last with KCom and the agents via the chat feature are friendly and respond quickly to queries.
23 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Tracy,
Thank you so much for your feedback. We're over the moon you're getting the service you need and that you're enjoying the experience! We hope your new connection with us gives you great coverage around your home and if you ever encounter issues, please do not hesitate to give us a call and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Moved house; no service for a week.
Moved house and paid to be connected on the day we moved in but there was a fault on the line. OFNL sent an engineer about a week later who fixed a faulty connection in their installation. Not the fault of Pure Broadband so the loss of one star is possibly harsh but there again OFNL are their partner so the score reflects this.
Pure Broadband customer services have been exemplary so far; they communicated several times to check progress and followed up once service was started. I will be impressed if they keep their promise not to charge me for the week when I had no service.
6 september 2022
Antwoord van Pure Broadband
Hello Chris,
Thank you so much for your feedback. Firstly, we're so sorry to hear that this was the case with your connection and we have noted this down to investigate further and raise with our network partners. Unfortunately, some things are out of our control but admittedly as your Internet Service Provider, it is down to us to ensure all processes with our network partner are flawless for all customers, and we take responsibility to feed this back and improve this.
We would like to thank you for the kind words you have said about our customer service team, they are really passionate in everything they do and it means the world to the whole team to see them praised for their support to our customers.
Don't worry we will not charge you for any time that you didn't have service.
Once again we are sorry this has been your experience of us so far and we hope that over time we can treat you with the 5 star service that you trust us to provide.
Thank you once again for your valuable feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Antwoord van Pure Broadband
Hello Connor,
Thank you so much for your feedback and we're glad you're enjoying your service.
If you do decide to recommend anyone we have a referral scheme via our website where you can earn a little bit of account credit for you and anyone you refer. :)
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Great experience
Really great customer service. Broadband also great. No issues at all.
Thank you
9 augustus 2022
Antwoord van Pure Broadband
Hello Valued Customer!
Thank you so much for your feedback and we're so glad that you're enjoying your service with us. If you do encounter any issues at all, please do not hesitate to contact us and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Great help provided by Charlotte
Great help provided by Charlotte. A new upgrade on the way. Thanks again.
16 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Scott,
Thank you so much for your feedback, we're so glad Charlotte was able to help and we hope that you're looking forward to your upgrade!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Absolutely awful service
Absolutely awful service
Signed up on the 05/08, to be told the original white box is old and needs a new one. Waited until the 15/09 for a KCOM engineer to be sent out, given a 4 hours time slot, had plenty of reminder emails, even stating I'd be charged £120 if I missed them coming. For no one to turn up, decided it could be fixed without an engineer, but wasn't the case. After a lot of emails and phone calls being fobbed off, to then finally admit an engineer DOES need sending out and will be with us on the 05/10!!!!
Paul (purebroadband)
14 Sept 2022, 14:46 BST
Hi Ellie,
This is a reminder to inform you that your installation date is tomorrow between 12pm and 4pm. A missed appointment charge of £120.00 will be applicable in the event the appointment is missed. Please note that a KCOM Wholesale engineer will attend your property to complete the installation.
If you have any questions please don't hesitate to contact our team.
Char (purebroadband)
15 Sept 2022, 16:43 BST
Hi Ellie
I have tried to call today but unfortunately could not get through.
We have spoken to the network provider who have advised that there has been a mix up, and that your services should be active now.
If they are still not working, please call us on 01482778838 so that we can re-raise this to them.
Please accept my sincerest apologies for the issues experienced.
Kind regards,
Pure Broadband Team
Char (purebroadband)
15 Sept 2022, 17:53 BST
Hi Ellie,
Apologies- our service team have attempted to transfer your call to sales but the call has seemingly dropped.
We have delved a little further into the issue and found that an engineer appointment is indeed needed to get the services up and running.
We have now requested that your new appointment be expedited and as soon as we have a response, we will be in contact.
I'd like to extend my apologies for the issues faced and please be assured that you will not be billed until your service with us goes live.
Kind regards,
Pure Broadband Team
Hannah (purebroadband)
16 Sept 2022, 11:19 BST
Hi Ellie,
Thank you for your patience.
I am still speaking to our fibre team as they have arranged for an engineer to visit your property on 05/10/2022 however we are working to bring this appointment forward for you and get this re booked.
We just need to arrange this for the next available date at the moment until a cancellation comes through to re arrange this.
As soon as I have a new date for you I will get back to you straight away.
Kind regards,
Purebroadband Sales Team
15 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Ellie,
Thank you so much for your feedback and we are sorry to hear about your experience with us. We have logged this issue and are investigating what went wrong with our network partner.
As I understand, you are now live and we have given confirmation of the £120 missed appointment charge not being issued.
We hope that since installation you have been enjoying your internet connection and once again we are sorry for this poor experience. If you need any further assistance with your connection, please do not hesitate to contact us and we will be more than happy to help.
Thank you once again for your feedback, we take every positive and negative review very seriously and constantly strive to improve ourselves.
Stephen
Pure Broadband
Quick and efficient there to help…
Quick and efficient there to help when I had trouble setting my router up!
29 augustus 2022
Antwoord van Pure Broadband
Hello Katie,
Thank you so much for your feedback. We're thrilled to hear our team were quick and efficient when you needed us and hope that everything is running as you'd expect.
If you experience any further issues, please do not hesitate to contact us and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Great customer service
Came home to no internet connection, reset everything and connection was back…for a while, then off again! Spoke to Lawrence, who was very polite and helpful. He found there was a problem with the KC connection in my area. I then spotted the KC van on my way out 😂 Thank you Lawrence
15 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello,
Thank you so much for your feedback, we're so glad that Lawrence was able to help you through this process and give you an update on what was happening with some of our wholesale providers. We hope that everything is running as it should now!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Antwoord van Pure Broadband
Hello Alan,
Thank you so much for your feedback. We're so glad that your impression of the team who fitted everything for you was how lovely and thorough they were, it really means the world to us!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Great full for the help received to…
Great full for the help received to help me get back online , much appreciated
14 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Leona,
Thank you so much for your feedback. We're glad that you had such a smooth experience getting back online, we hope you're enjoying your service! If you have any issues at all please do not hesitate to contact our team and we will be more than happy to help.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
My advisor Connor was amazing he was…
My advisor Connor was amazing he was very patient and helpful took me thought everything step by step and got me back online straight away could not ask for better service thankyou so much.
14 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Amy,
Thank you so much for your feedback, we're thrilled to hear you had such a great experience with Connor and that he guided you thoroughly through the process to getting back online.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Opinion
Hello. Today I was chatting with Matt, Very nice service, fast and efficient. I thank him for that. I got everything I wanted. I recommend him :):)
13 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Sebastian,
Thank you so much for your feedback. We're glad that you're enjoying your service and that you had such a good experience with Matt.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
AMAZING customer service and help!
Thank you so much for such amazing customer service. I called for help and advice on how to setup my wifi/broadband after getting confused trying to set it up.. They were SO kind, patient and helpful over the phone and it was quick and easy to set up. My wifi is fast and reliable, and I’m very happy with it. Thank you!
10 september 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello,
Thank you so much for your feedback. We're glad that you had such a great experience with us and that the set up was quick and easy. We're thrilled to hear that your WiFi is running super fast and you're happy with it.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
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