If it were possible to give 0 stars I would. It is absolutely amazing that this company remains in business! My internet goes out 1-2 times a week and most recently has been out for 3 days. I’ve been... Toon meer
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Lees wat reviewers zeggen
The customer services isn’t just bad, it’s almost nonexistent. There’s no phone number to call (at least not one I’ve been able to find), you can only submit a ticket or send an email if you’re having... Toon meer
Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt. Only minor criticism - as a long-term customer - would have been... Toon meer
Bedrijf heeft geantwoord
I was slightly worried about going with a broadband company who I hadn't heard of, but where we live we don't have the option of one of the well known brands. But I've been fairly happy after 2 years... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pure Broadband
Geschreven door het bedrijf
Pure Broadband are Yorkshire based Internet Service Provider who have been delivering broadband solutions since 2009.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
Contactgegevens
Unit 1, Estuary Business Park, Henry Boot Way, HU4 7DY, Hull, Verenigd Koninkrijk
- 01482 778838
- support@purebroadband.net
- www.purebroadband.net
3,1
Gemiddeld
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery of the router was quick and…
Delivery of the router was quick and efficient, and setting up and connecting was no problem at all. I just wish I could watch Netflix without constant buffering 🤷🏼♀️
26 april 2023
Antwoord van Pure Broadband
Hi Amanda
Thank you for your review!
We are sorry to hear about the buffering when you are watching Netflix. We will contact you to assist in resolving this for you.
Lucy
Pure Broadband
Terrible TV don’t work always saying…
Terrible TV don’t work always saying network problems I read the bad reviews but just give them a try because it’s a new build house and we need internet so bad but am regretting it now can’t wait for 1 year to come but unfortunately just been with them for a month now 😭😭
13 april 2023
Antwoord van Pure Broadband
Hi Adeola
We are sorry to hear about the connection issues you experienced with your TV.
We contacted you and assisted you with your query. You confirmed that the issue is now resolved. We are glad we were able to provide you with an amicable resolution.
Lucy
Pure Broadband
I am so happy with my bordband it's…
I am so happy with my bordband it's good thanks very happy and would recommend
30 april 2023
Antwoord van Pure Broadband
Hi Richard
Thank you for your review!
We are happy to see that you are satisfied with our broadband and that you will recommend it to others.
Thank you again for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Antwoord van Pure Broadband
Hi Joe
Thank you so much for your review!
We are glad to see that you are happy with the hassle free service you received.
We appreciate your review and thank you for choosing Pure Broadband.
Lucy
Pure Broadband
Lady fixed my issue was helpfull and…
Lady fixed my issue was helpfull and kind
16 mei 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Joseph
Thank you for your review!
We are glad to hear that your issue was fixed and our agent was kind and helpful. Please don't hesitate to contact us if you have any other issues.
Thank you again for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
Worst company and internet
This is the worst company I have ever been forced to deal with. Their internet is unstable! Forget that you would have done a phone update or
connect your printer. If you are playing online you can only dream of being able to do so with this connection! The price matches the quality! And if you have any technical problem count on spending x hours on the phone at best or waiting a week or more for service!
If you ask to cancel your contract they will either pretend they don't hear anything and won't do their duty, and if you clearly write to them they still won't accept it just so they can charge you for cancelling! In the terms and conditions they have clearly stated that if you have any problem with their service you can ask for compensation. Forget it! They won't give you anything even though you have every right to do so!
In no way do I recommend this company to anyone!!!
20 maart 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hi Zuzana
Thank you for your review! We are sorry to hear about the service you've received.
We believe your queries have been resolved after speaking to one of the agents over the phone.
Once again, we apologise for the inconvenience caused.
Lucy
Pure Broadband
After initial problems which turned out…
After initial problems which turned out to be the fibre network company's fault, everything is working perfectly.
Many thanks to all the Pure broadband staff that got it sorted 👍
17 april 2023
Antwoord van Pure Broadband
Hello Paul
Thank you so much for your feedback!
We are happy to see that the issue has been resolved now. Please don't hesitate to contact us if you experience any queries.
Thank you again for your feedback and for choosing Pure Broadband.
Lucy
Pure Broadband
Excellent service.
I subscribed online, the router arrived almost the next day. I plugged it in but did not follow the instructions and managed to mess up the router settings. That's okay though! I called the company and got connected to tech support in no time. In less than 5 minutes I had internet connection. So far everything is smooth.
10 april 2023
Antwoord van Pure Broadband
Hi Mohammed
Thank you very much for your review!
We are happy that you are enjoying our service and had the quick resolution you were looking for. If you have any further issues, please don't hesitate to contact us.
Once again, we appreciate your review and that you for choosing Pure Broadband.
Lucy
Pure Broadband
Brilliant!
I am a new customer and had to contact PureBroadband teams a few times to arrange router delivery and activation of my new line. Every time I received top support and all the staff were so lovely and helpful. I now have my internet working and I can say that the quality of the network is much better than a previous big brand and well known provider I was using!
4 april 2023
Antwoord van Pure Broadband
Hi Caro
Thank you so much for your great feedback!
We are glad you've always received excellent service whenever you contacted our team. If you have any issues at all, please don't hesitate to get in touch with us.
Thank you again for your feedback and for choosing Pure Broadband.
Lucy
Pure Broadband
Antwoord van Pure Broadband
Hi Ken,
We are so happy to hear that you've had a good experience. We hope that you will continue to enjoy our services.
If you ever have any issues, please don't hesitate to contact us.
Thank you for your review and for choosing Pure Broadband.
Lucy
Pure Broadband
POOR CUSTOMER SERVICE
Internet going live was a day late, no one in customer care seemed to give a crap and didn’t seem to understand what the issue was. Their reply times were also awful. Poor customer service all around, if it wasn’t one of the only suppliers currently supplying my new build I would have changed over to a more competent company immediately.
3 april 2023
Antwoord van Pure Broadband
Hello Maddie,
We are sorry to hear that the service and experience you've had with us hasn't met your expectations. We always aim to provide the best service for all of our customers. Our team is looking into this now and we will contact you shortly.
Thank you for your feedback and once again we're sorry to hear that we have let you down.
Lucy
Pure Broadband
Not a good start
Not a good start. Passcode on router did not allow access. Spent whole of weekend and early part of week emailing and speaking to advisor. Tried to contact Pure within opening hours but found on two occasions closure of office number and mobile number before deadline. No Internet access for almost 3 days. Valuable time spent and work hours lost through this.
30 maart 2023
Antwoord van Pure Broadband
Hello Heather
Thank you for your patience while we looked into your queries and we are happy to see that we were able to resolve them.
If you have any issues, please don't hesitate to contact us.
Thank you.
Lucy
Pure Broadband
Always good speed
Always good speed, check regularly. And have amazing customer support.
28 maart 2023
Antwoord van Pure Broadband
Hello Joseph,
Thank you so much for your feedback and we're glad to hear that you're getting the speeds you are paying for! Our customer support always try to go above and beyond and it's great that you've recognised this. They'll be over the moon. :)
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
I was unaware of how to set up and…
I was unaware of how to set up and found the instruction quite unclear however when a rep called me he was extremely helpful and talked me through the set up.
2 april 2023
Antwoord van Pure Broadband
Hello Sangeeta,
Thank you for your review and we're sorry to hear our instructions were unclear. If you could give us any feedback on what was unclear, we will look into this further for other customers. We're glad to hear that one of our customer service team called and talked you through the set up and we hope that you're happy with the service.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Excellent service
Excellent service, friendly team and product is as good as they say it is
24 maart 2023
Antwoord van Pure Broadband
Hi Audrey,
Thank you for the great feedback, we're glad you're enjoying the service! If you have any issues at all please do not hesitate to contact us.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Worst Customer Service
Recently my broadband started giving issues I reported the problem but it took three calls for them to do anything. I called on the 24th to cancel my contract did not receive a call back to confirm cancellation. I called again and they finally respond taking the confirmation date from the second call. They do not call anyone back you have to be continuously calling, you don't even talk to their customer service only talk to a overflow centre who just take messages. The person who called about the drop offs sends a mail saying the connection between their box and their rooter the cable needs replacing and i should go buy a new one. Its their equipment they should fix it
17 maart 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello,
We've requested more information as we cannot find an account for you. Please can you provide this so that we can look into this further for you.
Stephen
Pure Broadband
Professional
15 maart 2023
Antwoord van Pure Broadband
Hey Denis,
Thank you so much for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Everything about them is excellent
Everything about them is excellent. Their network is fast.
9 maart 2023
Antwoord van Pure Broadband
Hello Victor,
Thank you so much for your feedback, everything about your review is excellent! We're glad to hear that you're having such a great experience of our service!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Painless experience and helpful
Painless experience and helpful. Even supplied the power cable for my KCOM router. Shame prices weren’t more competitive with other providers
8 maart 2023
Antwoord van Pure Broadband
Hello Robert,
Thank you so much for your feedback and we're glad to hear that you had a great experience with us. We are always reviewing our prices and working to keep the prices as low for our customers as we possibly can.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Had a problem with DD and they resolved…
Had a problem with DD and they resolved this issue Thankyou there online agent Bekkah
28 maart 2023
Review zonder uitnodiging
Antwoord van Pure Broadband
Hey Lewis,
Thank you so much for your feedback and we're so glad to hear that Bekkah was on hand to help resolve your issues. If you have any other problems at all please do not hesitate to get in touch!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
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