If it were possible to give 0 stars I would. It is absolutely amazing that this company remains in business! My internet goes out 1-2 times a week and most recently has been out for 3 days. I’ve been... Toon meer
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Lees wat reviewers zeggen
The customer services isn’t just bad, it’s almost nonexistent. There’s no phone number to call (at least not one I’ve been able to find), you can only submit a ticket or send an email if you’re having... Toon meer
Used Pure for number of years after problems with KComm. Called Paul about upgrading our existing package - very efficient & prompt. Only minor criticism - as a long-term customer - would have been... Toon meer
Bedrijf heeft geantwoord
I was slightly worried about going with a broadband company who I hadn't heard of, but where we live we don't have the option of one of the well known brands. But I've been fairly happy after 2 years... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Pure Broadband
Geschreven door het bedrijf
Pure Broadband are Yorkshire based Internet Service Provider who have been delivering broadband solutions since 2009.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
We've worked hard to deliver exactly what a customer needs from a broadband service. Fast and reliable broadband at great prices with a fantastic team ready to support you when you need us.
We've built our business on satisfying our customers, all whilst saving them money on their fourth utility.
We are growing rapidly as a cost effective and trusted choice and now boast over 16,000 customers across the UK.
What makes Pure Broadband different?
Basically better service, higher speeds all at lower prices with none of the gimmicks. The customer is at the heart of what we do and we feel is essential to stand out in the market.
How do I switch to Pure Broadband?
If you're looking to switch broadband provider, but don't know how to go about it or just need a little more information, please give us a call on 01482 77 88 38 or speak to us via live chat at www.purebroadband.net.
Contactgegevens
Unit 1, Estuary Business Park, Henry Boot Way, HU4 7DY, Hull, Verenigd Koninkrijk
- 01482 778838
- support@purebroadband.net
- www.purebroadband.net
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Great support!
Had my internet down (which doesn't happen often) due to the WiFi router fault. Contacted the support and Connor responded quickly giving very clear instructions of how to resolve.
A huge thanks!
10 december 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Piotr,
We're sorry to hear that you had an issue with the WiFi router, but we're glad that our team was on hand to help. Connor is over the moon with your feedback and glad that he was able to resolve your issues quickly.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Antwoord van Pure Broadband
Hello Mohsen,
Thank you for the feedback! We're glad that you're enjoying your connection, if there is anything else that we can do to give you a 5-star service, let us know!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Pure broadband disgruntled customer
Pure broadband is in the name of Jacqueline Irish not my daughter who is Leanne Irish please make sure the name is changed
22 november 2022
Antwoord van Pure Broadband
Hello Jacqueline,
If you would like a name changed, please can you contact our sales team on 01482 77 88 38. It appears that the order was placed in the wrong name and as it is the name on the account we would have to speak to them due to GDPR.
We're sorry to hear that this has disgruntled you and we'd like to put it right.
Stephen
Pure Broadband
Antwoord van Pure Broadband
Hello David,
Thank you so much for your feedback, we always try to do exactly what we say on the tin (and then we try to do a little more!)
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Connor was extremely patient and…
Connor was extremely patient and polite. Made the whole process of setting my router up so much easier. Very glad I called and the problem was resolved.
7 december 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Dominique,
Thank you so much for your feedback and we're thrilled that the problem was resolved for you. Connor is over the moon with your glowing review!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Antwoord van Pure Broadband
Hello Elena,
Thank you so much for your feedback! We try our best to be the best! Reviews like yours really drive home that we are moving in the right direction!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Rhys was professional n patient in…
Rhys was professional n patient in setting up my wifi via phone.
6 december 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello,
Thank you so much for your feedback and we're so happy to hear that Rhys was professional and patient when setting up the WiFi for you. He's over the moon with your review!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Great Company
This company and especially Rhys today were fantastic.
6 december 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Phil,
Thank you so much for your feedback. Rhys is over the moon with your review! If you need any help with your internet, please do not hesitate to contact us and we will be more than happy to help! :)
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Amazing service and there customer service is amazing!!
Been with them for a year and half now and the service is impeccable, the customer service is outstanding and when you do have issues they don't speak down to you and speak to you with respect.
5 december 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Luke,
Thank you so much for your feedback and for been a customer for 18months! We're so glad to hear that you are enjoying your broadband and our customer service team!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Ordered broadband and everything was in…
Ordered broadband and everything was in place for moving into my new house.
25 november 2022
Antwoord van Pure Broadband
Hello Colin,
Thank you for your feedback, we're so glad to hear that everything was delivered on time ready for you moving in to your new home.
Congratulations on your new home and we hope you enjoy it (and your broadband connection) for years to come!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Well am gettin charge for them comin to…
Well am sorry but no body knocked becuz my dog would off barked I didn't hear them knock becuz my bedroom is ryt near the front and there didn't knock-on the door for ten mins becuz I would off heared them ??????
28 november 2022
Antwoord van Pure Broadband
Hello Emma,
We're sorry to hear about this, unfortunately our team did attend to install and nobody answered the door to them.
The engineers were knocking for around 10 minutes and we have shared the evidence of this with you.
I believe we have tried to contest the missed appointment with our partners who impose the charge. Please can you contact the sales team on 01482 77 88 38.
Stephen
Pure Broadband
Excellent Customer Service from…
Excellent Customer Service from Matthew, helped so much with my internet connection as it kept cutting out and kept me updated all the way, everyone who I’ve spoken with has been really helpful and nice. Would definitely recommend Pure Broadband.
24 november 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Lisa,
Thank you so much for the great review, Matt is over the moon with your feedback! We're so glad to hear that you're enjoying your connection with us!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
No one helped us
No one helped us. We purchased their mini broadband and it didn’t work. When we went to return it, they refused to do so.
6 november 2022
Antwoord van Pure Broadband
Hello Alli,
We're a little confused. Although we are your broadband provider we don't provide a "mini broadband" solution. We've looked into this and can't find any contact from yourself to us aside from when you signed up to our service. Could you please get in touch with us to explain what has happened on 01482 77 88 38.
Thank you.
Stephen
Pure Broadband
he been a great help to me since i…
he been a great help to me since i heard him
1 december 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Kevin,
Thank you for your feedback and we're so glad to hear that you're receiving great help from our team.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Antwoord van Pure Broadband
Hello Anne,
Thank you for your feedback. We're so glad to hear that you're having such a great experience with us! If you experience any issues at all, please do not hesitate to contact us.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Great customer service from Eleanor
Great customer service from Eleanor! I had issue for setting up my wifi so I contacted the online support. Eleanor responded professionally and patiently. The wifi now works very well!
24 november 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Grant,
Thank you for the great feedback, we're thrilled you're enjoying your connection with us. We're so glad to hear that you had some great customer service from Eleanor, she is over the moon with your review.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband
Antwoord van Pure Broadband
Hello Yaz,
Thank you so much for your feedback and we're over the moon that you have had such a great experience with us. If you do encounter any issues at all then please do not hesitate to contact us and we will be happy to assist.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Just renewed my contract
Just renewed my contract with Paul and increased bandwidth as I've had no issues (except occasional buffering) in the 20+ months I've been with them.
Paul made it very simple and quick so no complaints at all.
Hoping the next 12 months will be as good as the last 20+!
18 november 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Kev,
Thank you so much for your feedback and we're so glad to hear you renewed your contract with us. We're sorry to hear that you have experienced issues with occasional buffering, have you spoke with our team to see if there is anything possibly interfering with your signal?
If you have some time I'd recommend giving our team a call just to have a little look and see if there is anything that can be done to improve the quality on your home network.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
The broadband didn’t cover the whole…
The broadband didn’t cover the whole bungalow. The Wi-Fi box & the router were put in the corner of our lounge at the back of the TV, and we were told this would be okay for the rest of the bungalow. We couldn’t get any service in the bedrooms, dining room or kitchen. In hindsight we were better with Sky. Apparently pure broadband only guarantee the speed at point of entry!!! They advised us to buy extenders. An expense they never mentioned at any time
14 oktober 2022
Antwoord van Pure Broadband
Hello,
We're sorry to hear that the WiFi didn't cover the whole bungalow, unfortunately if your home is a little larger you may experience issues with connectivity and will require a mesh solution. If you contact our team, we may be able to work through some settings on your router to increase the range.
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
Excellent service
We’ve been with Pure for years and have only had to call them twice because the service has always been really good. When I have called they have always been super helpful and I want to specifically mention Matt from the support team who went above and beyond with helping me. Thank you very much Matt!
14 november 2022
Review zonder uitnodiging
Antwoord van Pure Broadband
Hello Lisa,
Thank you so much for your feedback and we're so happy to hear that you've been enjoying your service with us. Our team are super passionate about what they do and Matt will be over the moon with your special mention!
Thank you once again for your feedback and thank you for choosing Pure Broadband.
Stephen
Pure Broadband.
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