PureGym UK - London Orpington Central Reviews 116

TrustScore 4.5 uit 5

4,3

Crown House, BR6 0TW London, GB


We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Became a member on Monday 16th February and attended "Get Started" class followed by "Pump" class. Visited again Wednesday for "Learn to Lift" followed by "Lift" class all with the trainer Hayden Web... Toon meer

Beoordeeld met 4 van de 5 sterren

Overal gym is kept tidy, just a minority of gym goers spoiling couple areas for majority, 1) causing male changing area to flood, 2) not putting weights away properly leaving free weights all round... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

With the Flu and Covid numbers going up, I am quite vigilant about cleaning equiment after use..However there never seem to be any spray bottles in the weights area or the studios..each area used to h... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Pure gym is good place, equipment well maintained but changing room is disaster. Youths sitting there watching everyone, being out loud, being sometimes aggressive, and not changing at all. Just wonde... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Gym
  2. Gezondheidsclub

Info over PureGym UK - London Orpington Central

Geschreven door het bedrijf

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contactgegevens

  • Crown House, BR6 0TW, London, Verenigd Koninkrijk

4,3

Uitstekend

TrustScore 4.5 uit 5

116 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great Experience

Became a member on Monday 16th February and attended "Get Started" class followed by "Pump" class. Visited again Wednesday for "Learn to Lift" followed by "Lift" class all with the trainer Hayden Webber. Extremely impressed with layout of gym, equipment available, gym facilities and especially Hayden who was very professional, helpful and understanding of medical history etc. Well done, looking forward to going back on Friday for "GLC" class with a different trainer. I would recommend visiting or joining this particular PureGym.

18 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Was with Megan

Was with Megan, best person trainer I’ve ever had. Actually focusing on why you need

7 januari 2026
Review zonder uitnodiging
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Trevor. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Megan

Megan - What a star. I am certainly on the way back to fitness after a long and protracted illness. Great work!

29 januari 2026
Review zonder uitnodiging
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Fred. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your return to the gym so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Excellent facilities. Just what you want in a gym

Excellent - clean facilities, not too busy but nice level of activity

18 december 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Amrita. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Beoordeeld met 4 van de 5 sterren

Orpington PureGym

Orpington PureGym was shut for 2 months, it keeps repeating. Happened twice before as well.

Would be great if it was sorted once and for all since the gym itself is fine.

30 mei 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Aziz - Thanks for taking the time to leave this review, we are pleased to see this is 4 stars. With the recent works taking place in the gym during the closure period, we are pleased to advise that this will help prevent future closures. We thank you for your continued membership, and hope to see you in the gym again soon!Thanks, PureGym

Beoordeeld met 3 van de 5 sterren

I was promised a 30% discount which didn't materialise.

I was promised in an email that I received on 4th November from PureGym for the first three months from joining and this was what attracted me to Pure Gym membership.

Sadly the discount did not materialise when I applied leaving me rather disappointed with the experience.

4 november 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Richard - Thanks for taking the time to leave this review—we always appreciate and take on board member feedback. All promotions are valid for a limited time, so if the code didn’t work at the time of joining, it’s possible the offer had already ended. Additionally, a few gyms are excluded from certain promotions, which could also be why the code wasn’t applied. You can find details of these exclusions in our Terms & Conditions. If you do have any further queries on this, we would ask that you reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Beoordeeld met 1 van de 5 sterren

Not open so I can only give 1star

Not open so I can only give 1star . How did your gum get flooded out.unbelievable it wasn’t even raining why do I have to start travelling to go to the gym. Big joke.

6 september 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Rebecca - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and apologise for any inconvenience. As soon as we have an update, we will provide this to our members, and in the meantime access has been opened up to other gyms. We thank you for your patience and continued membership. Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Response to puregym. Memberships within an hour…

Response to email within an hour helpful information.

6 augustus 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Susan - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback on your experience with the central support team! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

1st time using this gym through my…

1st time using this gym through my daughter's buddy system and thoroughly enjoyed my visit. The whole gym was very clean, and the equipment looked well maintained. Unfortunately, it's a little to far for me to fet too, but that doesn't take anything away from my review.

4 juli 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Clare. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Great classes with Adam

Great classes with Adam

3 juni 2025
Review zonder uitnodiging
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Sophia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

it was easy to join up and gave me all…

it was easy to join up and gave me all the details i needed. The app is great and makes me feel comfortable about joining the gym

1 juni 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Been to a lot of gyms of the years and…

Been to a lot of gyms of the years and this is my favourite. Adam’s Pump class is a favourite and then also Hayden’s Body tone. Like the new treadmills which are nice and clean.

11 april 2025
Review zonder uitnodiging
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi RL. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Beoordeeld met 4 van de 5 sterren

Always a good experience at Pure gym…

Always a good experience at Pure gym Orpington. The staff are friendly and helpful. Special shout out to Niall, Hayden and Darren.The only thing I would critique is the constant moving around of some of the sammlet equipment, can be a bit stressy to have to figure out where things are. Also the staffing can be better, only Niall on shift this morning and he seemed to run off his feet.

1 april 2025
Review zonder uitnodiging
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Stella. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Megan gave me a great intro during the…

Megan gave me a great intro during the tour. Thanks Meg.

12 februari 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Richard – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Beoordeeld met 1 van de 5 sterren

I am getting sick of the level of…

I am getting sick of the level of service I am getting - I have two pure gym plus memberships for both my sons who nominated me for buddy pass and I keep getting one activated and other cancelled despite using two different email addresses as advised - this is pathetic ad I keep ongoing in circles

2 februari 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Usman. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused during this time.

As long as the main account holders have sent you a link you will be able to sign up and activate your Free Friend membership moving forward to join them at the gym 4 times a month.

As long as not using an email address linked to an existing active membership you can be added on as a Free Friend. These will only be cancelled if removed or replaced by the main account holder.

If experiencing any further issues please reach out to our Member Services team who can look into this further. Thanks, PureGym

Beoordeeld met 4 van de 5 sterren

The gym has everything I need and it's…

The gym has everything I need and it's close to home which is very convenient.

6 januari 2025
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Nicole - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Beoordeeld met 4 van de 5 sterren

Pure Gym is a very pleasant place to…

Pure Gym is a very pleasant place to exercise in view of having a relaxing environment and all the equipments needed

17 januari 2025
Review zonder uitnodiging
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Richmond. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Beoordeeld met 4 van de 5 sterren

The staff are helpful and polite

The staff are helpful and polite. They are happy to show you how to use the equipment. I only gave 4stars as sometimes when you go down there it is very busy ( shame the app doesn’t let you now in advance by text or email when there is over a certain amount of people in the gym (like 100)

31 december 2024
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Paul - Thank you for taking the time to leave this review. We always appreciate and take on member feedback.

Our gyms are indeed very popular and so can become busy especially at peak times, but this does fluctuate throughout the day. Members can also use the members area via the PureGym app or website to see how many people are in the gym. It's on the main page when you open the app.

Please also feel free to ask to switch in with a member while they rest between sets, this can also help you keep an even pace between sets. Thanks, PureGym.

Beoordeeld met 4 van de 5 sterren

Not sure why I've been sent this

I've been a member for nearly ten years, so not sure why I've been sent this joining experience feedback request.
One point I'd like to raise with I'm being asked, is that a majority of the lockers in the male changing room are unusable, and require repairing. Other than that the staff, and equipment are excellent. I think you need a bigger premises, can get packed, especially at the beginning of the year with lots of newbies, and therefore booking with a trainer is useless, as it's a struggle to get on anything.

28 december 2024
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Please note due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We'll review your feedback on the lockers. Thanks, PureGym.

Beoordeeld met 5 van de 5 sterren

This gym is value for money

This gym is value for money. The classes are very good. Lots of cardio equipment & weights. Clean ladies changing room. At certain times can be very busy especially the treads maybe it’s because it’s January!! I’m sure it will even out. I’ve been a member of many gyms over the years and I was pleasantly surprised how good it was for the money.

22 december 2024
Logo PureGym UK - London Orpington Central

Antwoord van PureGym UK - London Orpington Central

Hi Lisa - Thank you for taking the time to leave this review! We understand that cost is an important factor when choosing a gym, and we strive to provide value by offering a clean, well-equipped, and welcoming environment for all our members.

Our goal is to ensure you have a safe and enjoyable space to focus on your fitness while keeping things affordable. We truly appreciate your feedback and will continue working hard to meet your expectations. Thanks, PureGym.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer