No one on the membership email replied and no one answered the phones when I couldn’t get my membership to work. Also there was no staff in the actual gym. Pretty ridiculous for a 24/7 gym that theres... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie20 Little Britain, EC1A 7DH London, GB
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Lees wat reviewers zeggen
Just completed another class at St Pauls. Today’s was run by Giampaulo (gym manager) and he provided excellent technical guidance throughout to maximise the benefit of the experience. I’ve noticed ov... Toon meer
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The best part of PureGym (Little Britain/Sankt Pauls) is the amazing people working there. Beside all of them being highly knowledgeable about best practice in training and offering great classes, I a... Toon meer
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One of the best gyms I've worked and trained at. Always clean, staff and regular members always happy to chat and have a laugh. Plenty of space to do functional workouts plus all the equipment I nee... Toon meer
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Bedrijfsgegevens
Info over PureGym UK - London St Pauls
Geschreven door het bedrijf
Membership Help
TrainSafe FAQs
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contactgegevens
20 Little Britain, EC1A 7DH, London, Verenigd Koninkrijk
3,9
Goed
79 reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Best gym in the city!
2 oktober 2025
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi Giampaolo - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
No one on the membership email replied…
No one on the membership email replied and no one answered the phones when I couldn’t get my membership to work. Also there was no staff in the actual gym. Pretty ridiculous for a 24/7 gym that theres NO ONE you can contact if there’s an issue. Only got it working because I dmed them on Instagram
23 september 2025
Antwoord van PureGym UK - London St Pauls
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. We do apologise for any delay in response, our team is working hard to respond to all inquiries. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym
Excellent Service
Giampaolo Manca was 10 out of 10 with his service and professionality and his encouragement was what really got me to sign up
16 september 2025
Antwoord van PureGym UK - London St Pauls
Hi Patrick - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym
A gym well run by an experienced, friendly team
Just completed another class at St Pauls. Today’s was run by Giampaulo (gym manager) and he provided excellent technical guidance throughout to maximise the benefit of the experience. I’ve noticed over an extended period that he maintains a very visible presence in the gym and demonstrates a keen interest in making the experience a good one for members. Superb value for money!
22 augustus 2025
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi Kevin - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
I’ve been a member at PureGym St Paul’s…
I’ve been a member at PureGym St Paul’s for several years now, and I can confidently say that the quality of this gym has steadily declined over time. What used to be a convenient and decent place to train has now become an uncomfortable, frustrating environment.
First and foremost, the manager’s behavior is completely unprofessional. Multiple times, my friends and I have noticed him staring at us while we work out, making us feel extremely uncomfortable and self-conscious. This is not the kind of atmosphere you expect in a gym – it’s invasive, unsettling, and completely unacceptable from someone in a position of authority.
The equipment is another issue, the gym seems to be filled with unnecessary equipment, especially a ridiculous number of bikes that hardly anyone ever uses. Meanwhile, the functional or in-demand machines are left in disrepair.
Let’s not forget the lockers, which are barely functional – they get stuck or fail to lock properly, leaving you worried about your belongings while you train. It’s a basic facility that you expect to work without issue.
Despite raising concerns, nothing has changed. It feels like member feedback is completely ignored. I’ve watched this gym decline steadily year after year, and sadly, it’s now one of the worst PureGyms I’ve been to.
If you’re looking for a gym that respects its members, maintains its equipment, and provides a comfortable training environment, St Paul’s PureGym is NOT it.
8 juli 2025
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi Kalvin. Thank you for taking the time to leave this review.
'Everybody Welcome' is central to our community and our goal to create a safe and positive space for everyone.
Our gyms are friendly, supportive and judgment-free spaces where everybody can come in, work out and leave feeling good. Safety is at the cornerstone of positive experience in our gyms, and we have strict policies in place to ensure all our members have the right to be and to feel safe.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but we greatly appreciate this feedback.
We are disappointed to learn that your experience has not met the standards at PureGym and ask that these concerns are raised with our Member Services Team who will be happy to discuss these issues further.
Thanks, PureGym
Team - St Paul's
The whole team at Puregym St Paul's are awesome. Big shoutout to Giampaolo & Meghan!
9 juni 2025
Antwoord van PureGym UK - London St Pauls
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
can't get to the gym
can't get to the gym. pin doesn't work, app login throws off idiotic error messages, no phone or chat to contant antone from the company. waste of time and money
7 juni 2025
Antwoord van PureGym UK - London St Pauls
Hi Damian - Thank you for taking the time to leave this review, we are sorry to see it is 1 star. If you are still having issues with the app or login, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Wesley T Professional Trainer - The hidden Gem in London St Pauls
There are trainers and there are professional trainers who know structure, form and strength. It is an art form to be able to train and conduct a class. He cares for all people in the class and adds a personal training touch to each individual. I have been attending Pure Gym for nearly a year. He is the stand out trainer. All the classes are very good but it is his way of training, there is no ego. His technical knowledge in regards to muscle and weight training is very advance.
His classes have structure, form and flow - the exercises run into each other seamlessly. The whole body is worked in a format that is balanced. He is very experienced, consistent and reliable. What you see with Wesley is what you get - A trainer who has a heart, is meticulously professional and a cut above everyone else. An asset to the Gym.
I have never had an injury and my body shape has changed and become stronger, leaner - slow and steady is his method. Wesley's friendly approach and work ethic makes everyone feel welcome and at ease. Don't be fooled you are there to work.
I hope his classes continue. I have learnt so much. Thank you. He is my choice for a personal trainer eventually; I just have to work a little harder....
Pure Gym - London St Pauls really is great on all levels. But Wes is a class act.
6 februari 2025
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi Maz! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your experience with our PT Wesley.
Hope you continue to enjoy your time with us! Thanks, PureGym
The gym is always neat and equipment…
The gym is always neat and equipment are always available to use when I visit the gym
14 december 2024
Antwoord van PureGym UK - London St Pauls
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We're really pleased you always feel safe using PureGym however, we have spotted you gave us 1 star - if you do have any problems you can reach out to our team and we will be happy to help! Thanks, PureGym
First time at the gym
First time at the gym! Had a lovely tour by manager Jean Paulo and felt really welcomed. Can’t wait to come back, seems like a fabulous gym! Thank you!
14 november 2024
Antwoord van PureGym UK - London St Pauls
Hi there! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear Jean could help, and show you around on the day.
Enjoy your membership with us! Thanks, PureGym
Antwoord van PureGym UK - London St Pauls
Hi Ashley - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and to do so, in a clean and friendly environment.
We know just how anxious the thought of going to the gym can be for newcomers and we want to do our very best, to provide that safe and relaxing space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Antwoord van PureGym UK - London St Pauls
Hey Arun - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
Antwoord van PureGym UK - London St Pauls
Hey Jack - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
Perfect gym for lunchtime office workour
Clean gym, not busy and loads of free weights available
29 april 2024
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi Minesh - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
if you need motivation and help with commitment, come here!
The staff here are very nice and dedicated to what they do.
Super polite and motivating.
Especially Wesley, without a doubt one of the most helpful people I’ve had on my fitness journey
27 april 2024
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi Kayode, thank you for taking the time to leave this 5* review!
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear Wesley can help and you are enjoying PureGym!
Thanks, PureGym
Bodytone with Aline
The bodytone class on Mondays is excellent. Aline does a very curated programme and is the best trainer! Love her workouts!
18 maart 2024
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi Lena - It's great to hear you're enjoying PureGym, and the classes ran by Aline! Thank you for the 5* review!
Thanks, PureGym
The staff are welcoming and talkative
The staff are welcoming and talkative, the equipment is up to a good standard and the gym is rarely too crowded at peak times considering the size of it
11 maart 2024
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi Laurence - it's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Richard, PureGym
This gym is ideal
This gym is ideal, as it’s close to work. It’s clean and amenable with a variety of equipment.
The staff are friendly and professional, supportive and approachable.
More floor space for stretching would be ideal when busy.
5 maart 2024
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi Jaish. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Sadly, there is a particular personal trainer...
Sadly, there is a particular personal trainer that does not stop interrupting our work outs to say pointless things under the guise of health and safety. Me and my friends have been going to the St Pauls gym almost a year and no other PT or member of staff does this so there obviously isn't any issues with what we're doing. The complaints are clearly to start a conversation. Of course, to be a personal trainer you need to be personable but his over familiarity was off putting and because my friends were not engaging in his persistent conversations, this has turned into a constant telling-off for no other reason than to aggravate us.
The constant interruption from that one person who is trying to look 'busy' is not only irritating but mainly intimidating and ultimately not helpful. Due to this, me and my colleagues are all considering switching gyms rather than deal with the confrontational nature every time we gym.
Please kindly ask him to rein it in so that we're not forced to move unnecessarily.
29 februari 2024
Review zonder uitnodiging
Antwoord van PureGym UK - London St Pauls
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Bad air quality and smell
Bad air quality. Bad smell in the air. Lacking plate weights. Equipment is old and dirty, especially the bars. No safety bars on the squat rack in the “functional” area
28 februari 2024
Antwoord van PureGym UK - London St Pauls
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
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