PureGym UK - Poole Reviews 103

TrustScore 4 uit 5

4,1

Unit 1-5, Tower Park, BH12 4NY Poole, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I absolutely love Cycle class with Jack! Such a good cardio workout and Jack really keeps you motivated throughout.

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Gym fine (bit hot maybe) but needs duty manager and/or staff to stop people (both male & female) filming in there. had lady filming Sunday other in middle of db rack making other members feel uncom... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

A reasonably priced good gym. Critisms? Kit is a bit old now. The Heart Rate monitors do not work. Insufficient mat areas. Weight lifting equipment is often left in the mat area. Especially diffi... Toon meer

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Beoordeeld met 3 van de 5 sterren

There are groups of teenagers who congregate at machines and stand around talking. Seem to treat it as a social gathering. Very annoying when you want a serious work out. No one seems to be tackling t... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Gym
  2. Gezondheidsclub

Info over PureGym UK - Poole

Geschreven door het bedrijf

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contactgegevens

  • Unit 1-5, Tower Park, BH12 4NY, Poole, Verenigd Koninkrijk

4,1

Goed

TrustScore 4 uit 5

103 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

I absolutely love Cycle class with…

I absolutely love Cycle class with Jack! Such a good cardio workout and Jack really keeps you motivated throughout.

16 januari 2026
Review zonder uitnodiging
Logo PureGym UK - Poole

Antwoord van PureGym UK - Poole

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed your recent class and we hope you continue to enjoy using the gym overall! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Simple

I'm not great with tech but I found it easy and very straight forward

18 november 2025
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Antwoord van PureGym UK - Poole

Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

☆☆☆☆☆

Gyms always clean, staff are friendly and classes are great. The equipment is in really good condition

28 augustus 2025
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Antwoord van PureGym UK - Poole

Hi Jack - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

1st day at puregym

1st day at puregym, Tower park, Poole. Good facilities throughout. Would recommend.

2 september 2025
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Antwoord van PureGym UK - Poole

Hi Reuben - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

The gym was very clean

The gym was very clean, great selection of equipment.

8 augustus 2025
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Antwoord van PureGym UK - Poole

Hi Brent. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

We are really happy to hear you enjoy using the gym overall!

Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Range of equipment

Range of equipment

10 juni 2025
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Antwoord van PureGym UK - Poole

Hi Richard. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Great work out

A great place to work out, friendly staff

30 mei 2025
Review zonder uitnodiging
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Antwoord van PureGym UK - Poole

Hi Ian - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Very easy to join ...

Very easy to join and make first payment. I looked at the off peak, but it didn't suit me so I went for the 24/7 access. Price is very competitive compared to other brands who charge 3 times as much.

10 mei 2025
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Antwoord van PureGym UK - Poole

Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 star! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable and that our sign up process is easy and straightforward. We look forward to being part of your fitness journey! Thanks, PureGym

Beoordeeld met 1 van de 5 sterren

Terrible

Ridiculous my account got suspended and they have no one I’m able to contact as their a “online gym “ really convenient I’ve just spent my money to not be able to go for 10 days this is how long the suspension last atleast so google says please let me know if this is correct ?

5 maart 2025
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Antwoord van PureGym UK - Poole

Hi Adam - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

Could you please get in touch directly with the Gym Manager to provide more information so they can cover the gym rules with you and look to lift the suspension. Thanks, PureGym.

Beoordeeld met 5 van de 5 sterren

Easy to Join

8 februari 2025
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Antwoord van PureGym UK - Poole

Hi Peter! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Beoordeeld met 1 van de 5 sterren

Getting in and out was a nightmare…

Getting in and out was a nightmare did not do a workout my mate got me a gym buddy pass and it didn't work so used his to get in then it wouldn't let him in then I was locked in finally got out with my code then his wouldn't work coz it thought he was in there so both left was thinking of joining but not now what a joke

1 februari 2025
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Antwoord van PureGym UK - Poole

Hi John - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.

Beoordeeld met 5 van de 5 sterren

Quick and easy to join

Quick and easy to join. Only been a couple of weeks but am starting to enjoy the experience

2 januari 2025
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Antwoord van PureGym UK - Poole

Hi Peter! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you enjoy your membership with us! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

A truly fantastic gym

Joining was very easy, extremely interactive, no issues. I love this gym the best one I’ve been a member of. Thank you

2 januari 2025
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Antwoord van PureGym UK - Poole

Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are happy to hear of your feedback regarding the joining process and that you're enjoying using the gym overall! Thanks, PureGym

Beoordeeld met 5 van de 5 sterren

Process was very quick and easy

Process was very quick and easy. How it should be.

31 december 2024
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Antwoord van PureGym UK - Poole

Hi Billy! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was quick and straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Beoordeeld met 1 van de 5 sterren

Terrible gym

Since when has a gym that advertises itself as open 24/7 been closed over Christmas.Travelled up to visit my mother in law like we usually do and it was closed.It even let me get a day pass on line with no mention of it.When I tried to contact someone they couldn’t actually answer the question apart from the fact that they said there staff were having a well earned break to spend time with their families which I found ridiculous as the gym hasn’t got any staff in it most of the time anyway.They just kept passing the buck trying to offer me a free day pass and not wanting to see the point i was making.Now isn’t that false advertising?

25 december 2024
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Antwoord van PureGym UK - Poole

Hi Ian. Thanks for taking the time to leave this rating, but I'm sorry to see it's 1 star. We do apologise for any inconvenience caused on your visit.

We adjusted our opening hours over the festive period to give our staff some much needed time off with their families.
Whilst we do usually operate your gyms with “unstaffed hours” throughout the year we have a huge team behind the scenes ensuring our members are safe in our gyms, they need time off too!

All gyms specific opening hours would be displayed inside your gyms during this time.
Any unused Day passes during this time can be re-booked with our Member Services team. To re-book you can reach out to them via email or socials. Thanks, PureGym

Beoordeeld met 2 van de 5 sterren

Poor conditions

I’m paying for a membership to use both the Poole and Bournemouth gym.

The standards in Poole gym have dropped significantly over the past year. Firstly, there is only one leg press machine, a fundamental piece of equipment to many people’s workouts. This machine has been broken for months and therefore I have had to keep my membership to access Bournemouth gym when I am wishing to use such equipment. Furthermore, the cleanliness of Poole gym is quite grim. The ladies toilets have a foul smell, especially coming from the sinks which are quite visibly always dirty. There is constantly a pool of water in the showers, and I know of an incident where a girl slipped down the steps in the shower due to such conditions.

The cleanliness of the Bournemouth gym toilets is also not the greatest, accompanied by faulty taps and toilet doors which don’t close.

I really dislike to say such negative things, but I no longer get enough use from the gym for what I am paying. Due to the lack of standards it is really less appealing to visit a PureGym and I am looking for an alternative.

14 december 2024
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Antwoord van PureGym UK - Poole

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated. Thanks, PureGym.

Beoordeeld met 5 van de 5 sterren

a well good workout.!!

The parking is good.. The changing rooms have plenty of lockers and are clean and tide.. The gym is well laid out and their is space to do your exercise in on all the machines... There is a good range of machines which can start light and end very heavy as you choose.. Open 24 hours ..

14 december 2024
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Antwoord van PureGym UK - Poole

Hi Ian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Beoordeeld met 3 van de 5 sterren

The gym is okay in general but still…

The gym is okay in general but still Brocken equipment and there are other gyms cheaper

15 december 2024
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Antwoord van PureGym UK - Poole

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym

Beoordeeld met 1 van de 5 sterren

Rejoining was a mistake

Rejoined, picked a squat rack to do my rehab, 5mins later confronted by another member who claimed this was his kit. Turns out 3x pieces of kit in gym were his. He then spent 20mins stretching not using any of the kit but not allowing anyone else to either.

15 september 2024
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Antwoord van PureGym UK - Poole

Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. Thanks, PureGym

Beoordeeld met 3 van de 5 sterren

Equipment was Dated

Equipment was dated, pins and hinges showing rust and very stiff to move. No water stations unless you wish to pay. V equipment did not connect to HR chest strap.

11 september 2024
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Antwoord van PureGym UK - Poole

Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym

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