Ridiculously long shipping experience. The quote given before and during checkout was only a few days. However, it is not divulged that it could take weeks until after your order is made. They are sti... Toon meer
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Lees wat reviewers zeggen
I ordered a case which wasn't even dispatched within stated delivery time. No contact to let me know what was happening; I had to chase them. When I got a reply from them they blamed Chinese new yea... Toon meer
We are a small community organisation looking after a park. This review would be five stars if the blue case had been available. With a protective screen cover stuck over our iPad broken screen and... Toon meer
Bedrijf heeft geantwoord
I have yet to receive my product. I emailed to check on it and was told there had been a mistake in processing, but was assured the case would be mailed quickly and I'd receive tracking information. T... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With Pure Sense Cases your tablet is always in safe hands, whoever is holding it. Our tablet cases are protective and designed for everyone. From rugged and shockproof to antibacterial tablet cases, we make products with you in mind. Whatever your use case, we’ve got a tablet case. For every tablet. For everyone. We make sense.
Contactgegevens
1968 S. Coast Hwy, Suite 1260, 92651, Laguna Beach, Verenigde Staten
- +1 224 204 2112
- hello@puresensecases.com
- www.puresensecases.com
1,7
Zeer slecht
80 reviews
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Antwoord van Pure Sense Cases
Hello Lee,
I really appreciate you taking the time to leave us positive feedback.
We are grateful to know that you are satisfied with the product and with your overall experience.
What really matters is that you are happy with your purchase and serves its purpose. We will strive hard to maintain great quality products and services.
Again, thank you for giving us a try. We look forward to having business with you again soon!
Have a great day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Pure Sense Cases
Antwoord van Pure Sense Cases
Hi there, Thank you for your feedback. We are glad that you are satisfied with the product. If you have any further questions, please let us know. -Tablet2Cases Team-
All worked out thanks
All worked out thanks. I have tried the covers, but they look great.
29 mei 2021
Antwoord van Pure Sense Cases
Hello Sue,
Thank you for sharing your experience with everyone.
Customer satisfaction is what we aim to provide. What really matters is that you are happy with your purchase and serves its purpose.
Thank you for choosing Pure Sense Cases. Looking forward to having business with you again soon.
Have a great day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Pure Sense Cases
Very satisfied
The shipping was so fast (we live in Canada and received the case a week after buying it) and the product is exactly what we needed!
19 mei 2021
Antwoord van Pure Sense Cases
Hello Maud,
I really appreciate your time in giving us amazing feedback and sharing your experience with us.
We take pride in giving outstanding products and services to every customer, and we're overjoyed to receive your compliments and appreciation.
Your feedback will help build trust in some of the new customers we're bringing in, and we truly appreciate this gesture.
Thank you for giving us a try, and we look forward to having business with you again soon!
Best regards,
Rafhael
Customer Support Specialist
Pure Sense Cases
Amazing service&super quick…
Amazing service&super quick delivery,can't recommend enough.
22 maart 2021
Antwoord van Pure Sense Cases
Hello Mrs. Young,
Thank you for this fantastic 5-star review!
We are thrilled to know that you are satisfied with your overall experience with us.
Our goal is to make you feel happy with what you have purchased and with the service we provided.
Again, thank you for giving us a try, and we look forward to having business with you again soon!
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Pure Sense Cases
Love the case, but...
The product actually arrived earlier than expected. Excellent quality. The only cons were it was a struggle sliding the iPad in the case and that I can’t use a screen protector with the case as the case wrecked my screen protector and I could not put a new protector on. The handle is great.
3 maart 2021
Antwoord van Pure Sense Cases
Hi Jessica,
I really appreciate you leaving us with sparkling stars!
We're happy to know that you are satisfied with the case despite your concern about the screen protector.
Please do not hesitate to get in touch if you need further assistance. Your peace of mind is our top priority, and we want to make you happy with your purchase.
Thank you again from the bottom of our hearts! 🙏
We look forward to having business with you again soon.
Have a wonderful day, and stay safe!
Best regards,
Rafhael
Customer Support Specialist
Tablet2Cases
Ordered item delivered on time as…
Ordered item delivered on time as expected.
Satisfied with the product. Great service!
5 januari 2021
Antwoord van Pure Sense Cases
Hello Achour,
Thank you for taking the time to leave us such beautiful feedback.
We are glad our Buddy case fits perfectly to your iPad. Our dedicated teammates will be very pleased to learn of your high praise.
While TrustPilot places star next to our business, you actually our real star. Most people don't bother to leave reviews about positive experiences to incentivize our efforts, and that's what makes you the star.
Only when we receive such positive feedback do we rest knowing that we have done our jobs well.
Thank you for giving us this proverbial pat on the back. You've definitely made our day!
We will strive to deliver great experiences consistently.
Best regards,
Erma
Pure Sense Cases - Head of Support
Bonjour
Bonjour, je vous contact car la protection de la tablette que j'ai reçu n'est pas la bonne taille je vous la renvoie demain, merci .
29 december 2020
Antwoord van Pure Sense Cases
Bonjour Malika Benkhedda,
Merci pour l'examen du produit.
Veuillez accepter nos excuses pour avoir reçu un cas de copain incompatible.
Avec tous les nouveaux modèles d'iPad lancés, obtenir la bonne coque peut être difficile. Ne vous inquiétez pas, je suis là pour vous aider.
Votre tranquillité d'esprit est la priorité absolue de l'équipe. Cela étant dit, je souhaite organiser un tout nouveau remplacement à expédier gratuitement.
Je vous ai envoyé un e-mail directement pour fournir plus d'informations et des options de mise en page.
Je regrette encore une fois cette situation et j'attends avec impatience votre réponse.
Meilleures salutations,
Erma
Responsable du support - Pure Sense Cases
The cover case is really good
The cover case is really great, but the screen protector is a poor quality plastic that does not match the excellent quality of the product
29 december 2020
Antwoord van Pure Sense Cases
Hello Mariana Castro Perez,
Thank you for leaving us positive feedback.
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.
I am sorry to read about the issue with the screen protector. We would be delighted to assist you with this.
You can write to us if you still need help with this or want us to ship a spare screen protector.
We appreciate you entrusting your business with us and enjoy your buddy case.
Best regards,
Erma
Head of Support - Pure Sense Cases
Très bonne compagnie
Très bonne compagnie. J'ai commandé à quelques reprises , personnel très sympathique et dévoué. Livraison rapide et réaction dela compagnie pour nous satisfaire est plus que parfaite. Je donnerais un 5 étoiles +++ .
Merci Pure Sense:)
15 november 2020
Antwoord van Pure Sense Cases
Bonjour Francine,
Merci d'avoir pris le temps de partager votre expérience avec Pure Sense Cases ici sur TrustPilot.
Vos commentaires nous aideront à renforcer la confiance de certains des nouveaux clients que nous attirons, et nous apprécions vraiment ce geste.
Nos fondateurs ont créé cette petite entreprise pour aider nos clients à répondre à leurs besoins en iPad, et votre témoignage confirme que nous avons atteint cette seule mission! 😊
Je suis désolé que vous ayez dû acheter l'étui rose du copain. Je vous écris directement afin que nous puissions expédier gratuitement la couleur d'origine.
Merci encore du fond du cœur et j'ai hâte d'avoir de vos nouvelles. 🙏
Meilleures salutations,
Erma
Cas Pure Sense - Responsable du support
Quick delivery and great customer…
Quick delivery and great customer service. Haven’t used the case yet cause it’s a Christmas gift.
9 november 2020
Antwoord van Pure Sense Cases
Hi Michael,
Thanks for taking the time to share your prestigious opinion about the products and services we provide to valued customers like you here on TrustPilot.
We take pride in giving outstanding products and services to every customer, and we're overjoyed to receive your compliments and appreciation.
Your feedback will help build trust in some of the new customers we're bringing in, and we truly appreciate this gesture.
Write to us the next time you will want to buy again, and we will provide you with the best possible deals and options that you will not find online.
Thought I'd reach out and let you know. Thank you again from the bottom of our hearts! 🙏
Best regards,
Erma
Pure Sense Cases - Head of Support
This is the second iPad cover I have…
This is the second iPad cover I have gotten for my grandkids!! The first one is still working great!! So when it came time for grandchild #2 to get one I didn’t hesitate!! Great product. It can take a pretty good beating!!
8 november 2020
Antwoord van Pure Sense Cases
Hello Karen,
I appreciate your time and effort in sending us stars on Trustpilot.
The team is delighted to know that you love our Buddy case. As one of those small businesses, we always strive to provide the best quality products in the market.
Your positive words made us feel like we achieved that goal. We do our best to serve our customers like you better.
Thank you for voicing out your thoughts and for being a valued client.
Its customers like you that make our job enjoyable. We look forward to doing business with you again. 🙏
Best regards,
Erma
Pure Sense Cases - Head of Support
Thank you
wasn't expecting to receive my package this quick from overseas. thanks for that!
2 november 2020
Antwoord van Pure Sense Cases
Hello Esen,
Thank you for this fantastic 5-star review!
We are so delighted to know how you love the Cooper Touchpad Executive keyboard case.
The keyboard cover is one of our best sellers, and it only proves that our number of super satisfied clients is also increasing!
Excellence is always our primary goal when manufacturing, and your testimony pays off all the hard work we have done.
Again, thank you, and we truly appreciate you!
Best regards,
Rafhael
Customer Support Specialist
Pure Sense Cases
I will give 5 stars because its like as…
I will give 5 stars because its like as I want excellent product.
22 oktober 2020
Antwoord van Pure Sense Cases
Hello Ayesha,
We are thrilled to receive such feedback from you.
Customer satisfaction is what we aim to provide. What really matters is that you are happy with your purchase and serves its purpose.
Thank you for choosing Pure Sense Cases. Looking forward to having business with you again in the future.
Have a great day, and stay safe!
Best regards,
Erma
Head of Support - Pure Sense Cases
I like pure sense iPad case
I like pure sense iPad case, it is very light weigh, really good, easy, and safe for my child to carry. Their customer services are worth seven star, very friendly, patiently. I would like to recommend to my friends for sure.
13 oktober 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello,
Thank you for taking the time to leave us such a beautiful review.
Your positive words are a confirmation of the dedication we put in every work we do. It definitely made us all happy.
Our company values put customer satisfaction as the top priority, and we are very committed to our valued clients like you.
Only when we receive such positive feedback do we rest knowing that we have done our jobs well.
We will strive to deliver great experiences consistently.
Best regards,
Rafhael
Customer Support Specialist
Pure Sense Cases
Fast delivery of a fantastic product
Fast delivery of a fantastic product. Extremely easy to fit iPad and strap is easily adjustable as well. Our students love the bright colours. Very sturdy and functional at the same time. No more worries about broken iPads!
12 oktober 2020
Antwoord van Pure Sense Cases
Hello Wendy,
I really appreciate your shining review for us! ⭐️⭐️⭐️⭐️⭐️
We are delighted to know that you like the product. As one of those small businesses, we always strive to produce the best quality products in the market, and your positive words made us feel like we achieved that goal!
So thank you so much from the bottom of our hearts! ❤️
Best regards,
Rafhael
Customer Support Specialist
Pure Sense Cases
We are a small community organisation…
We are a small community organisation looking after a park. This review would be five stars if the blue case had been available. With a protective screen cover stuck over our iPad broken screen and this cover, we affectionately call it the Fisher Price iPad ;-) a $450 replacement screen has been avoided and we are very very pleased with the protection that the Pure Senses case gives us.
16 september 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Johnny,
Thanks for taking the time to share your experience with Pure Sense Cases here on TrustPilot.
Your feedback will help build trust in some of the new customers we're bringing in, and we truly appreciate this gesture.
Our founders built this small business to help our customers with their iPad needs, and your testimony affirms we have achieved that sole mission! 😊
I am sorry you had to get the pink buddy case instead. I am writing to you directly so we can ship out the original color free of charge.
Thank you again from the bottom of our hearts and looking forward to hearing back from you. 🙏
Best regards,
Erma
Pure Sense Cases - Head of Support
Great product
Prompt shipping, and the cover fits snugly. Would purchase again.
12 september 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hi Jennifer,
I really appreciate you leaving us with sparkling stars!
We're happy to hear our buddy case exceeded your expectations.
Your review on the product will help build trust in some of the new customers we're bringing in, and we truly appreciate this gesture.
Thought I'd reach out and let you know. Thank you again from the bottom of our hearts! 🙏
Best regards,
Erma
Pure Sense Cases - Head of Support
Timely response by the support team
Timely response by the support team. Item arrived fast through Fedex and it very light, support the iPad Pro very well. Thank you so much. My daughter likes it very much.
1 september 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Chris,
Thank you for your feedback and for giving us five stars.
We are so delighted to know how you and your daughter love the Pure Sense Buddy case.
The buddy case is becoming popular, and it only proves that as time goes by, our number of super satisfied clients is also increasing!
Excellence is always our primary goal when manufacturing our products, and your testimony pays off all the hard work we have done.
Again, thank you, and we truly appreciate you!
Best regards,
Erma
Pure Sense Cases - Head of Support
Great experience
Great experience, got it in less than a week. This is our third case and we love them, wouldn't use anything else.
30 augustus 2020
Review zonder uitnodiging
Antwoord van Pure Sense Cases
Hello Annetta,
I really appreciate you leaving us with sparkling stars!
Our company values put customer satisfaction as the top priority, and we are very committed to our customers.
Your review confirms we have achieved this sole mission, which is to provide a happy buying environment online. 😊
Thank you again for being an awesome customer! ⭐️
Best regards,
Erma
Pure Sense Cases - Head of Support
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