I purchased their SF20 solar reflective film for the front of my flat. During the 2026 heatwaves, my flat was ridiculously hot and I couldn't get hold of an air-conditioning unit. When I purc... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Efficient service; delivered when expected. Managed to follow instructions and fitted it on our cloakroom window in response to my husband's concern about 'privacy' when using the room, despite it ha... Toon meer
Bedrijf heeft geantwoord
Excellent product, exactly what we needed! Details of how to get the backing film off using two pieces of masking tape at the corners much better explained/demonstrated on another company's video- sor... Toon meer
Bedrijf heeft geantwoord
Easy ordering - just choose your design and input the size you want, email received to confirm sizes and design and they cut and send to you! Packaging was secure and easy step by step instructions in... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Raambekledingwinkel
- Jaloezieënwinkel
- Decoratie- en interieurwinkel
- Doe-het-zelfzaak
- Bouwwinkel
- Binnenhuisarchitect
Geschreven door het bedrijf
Please note: We no longer operate an active Trustpilot review invitation programme and now invite customers to share their feedback on Google. Our Trustpilot profile contains over 14,000 verified customer reviews collected over many years. As we no longer actively invite reviews on Trustpilot, recent reviews represent only a small proportion of our customer base and may not reflect the experience of the majority of our customers. We continue to value all customer feedback and respond to every review. Purlfrost® is one of the UK's leading suppliers of window film, glass coverings and window graphics, serving homeowners and businesses nationwide. Our extensive range includes privacy window film, frosted window film, solar control film, decorative glass films, manifestation graphics, house numbers and bespoke glazing solutions, all designed to improve comfort, privacy and appearance. Since 2003, we have been manufacturing and supplying high-quality, made-to-measure and DIY-friendly window films, helping hundreds of thousands of customers transform their homes and workplaces.
Contactgegevens
Unit 10 The Edge Business Centre, Humber Road, NW2 6EW, London, Verenigd Koninkrijk
- helpdesk@purlfrost.com
- www.purlfrost.com
4,8
Uitstekend
14K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
GREAT PRODUCT AND CUSTOMER SERVICE
Courier company lost my first package. Contacted company and got great response and service. Immediate despatch of replacement on express delivery and no quibbling The product by the way is excellent, Easy to apply, good looking and very effective.. Thoroughly recommend.
22 oktober 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Derek. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Extremely easy to apply if you follow the instructions
Great customer service from beginning to end. Very easy to order and very easy to apply. it has turned our plane window into something that looks stylish and elegant!
22 oktober 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating Laura. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Love my window film
Love my window film. Our new house had an odd internal window in a room which we turned into a bathroom. The product was an easy and reasonable priced ‘quick fix’. It looks so good I have no plans to change it.
26 juni 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
I bought an art deco film for my new…
I bought an art deco film for my new shower screen. It is and will be the talk of our new bathroom. It exceeded our expectations and the company was helping and supportive when I needed it.
8 november 2025
Review zonder uitnodiging
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Fantastic product, fantastic service
Purlfrost offer fantastic products for enhancing your windows or glass features in the home or office. I have ordered from them over the years and love how they have grown the creative options available.
They have excellent installation instructions available to follow and a comprehensive library of designs to choose from. On top of that they have excellent customer service, should your order not be received entirely as you might expect it to be. They work professionally and friendly with you to remedy any issues. I thoroughly recommend this company, they deserve the 5 stars
20 oktober 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Excellent instructions and beautiful…
Excellent instructions and beautiful made to measure design. Very happy with resulting window panel.
20 oktober 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Useful product, easy application.
Does what it says on the tin. Useful application instructions.
19 oktober 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Delivery was decent, that's it.
Delivery was decent, film was cut to size as requested, but I have never worked with the privacy film before and I will never again. It's practically Impossible to get the backing film off, I tried every trick and ended up with a horribly creased and unusable piece of film every time. The paper backed film is easy, this stuff is horrible, avoid at all cost.
7 november 2025
Review zonder uitnodiging
Antwoord van Purlfrost Window Film
Hi Robert,
Thank you for sharing your feedback, and I’m really sorry to hear how difficult the static-cling film was to work with. We completely understand how disappointing that can be, especially if it’s your first time using it.
If you could email your order number to helpdesk@purlfrost.com
we’ll send a replacement adhesive film as a goodwill gesture.
We always encourage customers to get in touch directly — it means we can sort things out quickly and ensure your experience reflects the service we take pride in.
Best regards,
the Team at Purlfrost
Great Brilliant service and products exactly as…
Great service and products exactly as ordered. The stickers look lovely on our window. Helpful instructions and tool, would highly recommend.
22 september 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
One word: AMAZING
Bought a numerical, stained glass and frosted film and everything looks beyond amazing!!
The stained glass looks incredible!!
So easy to install and for a great price
Have bought from these guys before and will be back.
21 oktober 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and FABULOUS 5⭐️ rating.
It's very much appreciated.
We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Very easy to apply to my hall window…
Very easy to apply to my hall window and now the view of next door neighbours mess is no longer visible.
20 oktober 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Good quality
2 oktober 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 4⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Was delivered on time and the window…
Was delivered on time and the window film worked well
30 september 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Never answer the phone, will not order again
This company is a nightmare for communication. They never answer their phone, so any changes to orders take weeks of emails going back & forth. For a company supposed to be dealing with bespoke, made-to-measure window films, this makes no sense. Stained glass film that eventually arrived was okay, but not bespoke, and the whole thing was a hassle.
On the other hand, I ordered a stained glass film from Lustalux around the same date. Lustalux not only answered their phone, but I was able to speak to a designer who tweaked things in real time & sent me the proofs on WhatsApp *while I was still on the phone* to approve.
It's a no-brainer for me. Never ordering with Purlfrost again. They could learn a lot from Lustalux...
26 september 2025
Antwoord van Purlfrost Window Film
Dear Carol,
We’re very sorry to hear that your experience didn’t meet expectations. We always aim to provide friendly and efficient service, and it’s disappointing to learn that we fell short on this occasion.
While our helpdesk team handles all communication by email so we can track orders and design details accurately, we’re always happy to arrange a call whenever a customer prefers to speak directly.
We’re glad to hear that you were pleased with the film itself, and we’ll certainly take your comments on board as we continue improving our service.
Best regards,
The Purlfrost Team
Superb Window Film
I bought this window film to stop my dogs barking from my window. I bought the Parakeets design which is beautiful. It was very easy to fit and does the job perfectly. My only gripe is that I got the height measurement slightly wrong so there is a very small gap. However, it doesn't detract from the overall design. I will be ordering some more soon and highly recommend it.
26 september 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
It works
Website was easy to navigate. I ordered pre-cut film which was so much easier to apply. No having to fiddle with correct placement and ensuring that it's cut evenly. Instructions were easy to follow and the film was easy to affix.
Would definitely recommend and/or use company again.
23 september 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Really easy to buy from
30 september 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Gorgeous high quality window film fat…
Gorgeous high quality window film fat perfectly to size specified and looks just like the photo! Highly recommend buying the pro kit with it as it helps massively with applying the film.
23 september 2025
Antwoord van Purlfrost Window Film
Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.