Very disappointing experience with my…
Very disappointing experience with my order.
I placed order PM2781 on August 2, 2026, for a PurMotors MAF-003_E air filter and an MPPF-001 fuel pump filter.
On August 3, I was informed that the air filter was not available. I contacted the seller on August 17 for an update and was told that the filter was expected to arrive the following week. I was also told that I would receive an update.
I heard nothing, so I contacted them again on August 31. Again, no response.
Because I needed to get my motorcycle back on the road, I cancelled the order on September 3 and purchased the necessary parts elsewhere.
The seller eventually responded on September 14, but only to say that they were still waiting for an answer from their supplier. I explained that I had already cancelled the order and requested a full refund.
Today is September 19, and I still have not received my refund or a clear confirmation that the cancellation has been processed.
I understand that products can be out of stock, but the lack of communication and the delay in processing the cancellation and refund are very disappointing.
At this point, I am simply waiting for my money to be returned.