PUSHAS Reviews 276

My Pokémon card box arrived damaged, with the packaging torn and the protective seal barely intact. I reached out to Customer Service six times, only to receive dismissive responses claiming no responsibility. When I escalated my concerns, their reply was unhelpful and poorly handled, leaving me extremely disappointed as a customer.

*** UPDATE! ***
1 full month after I placed my order and today I RECEIVED IT! Now to my confusion,(and surprise) the quality of the product is by no means consistent with the way they conduct their business.
The Items are brilliant. All sizes spot on and they honoured by original resolution request exactly as I had asked.
BUT I didn't know even know this because I didn't get a single response during the entire process that wasn't an automated bot reply. And it's only because I raised a dispute with afterpay that the package was sent the following day. It's just NOT ok to be left in the dark the whole time when $1000+ has been spent and I have no clue at all of what is going on.

----Original review------

*CORRECTION!* 0 STARS!
I spend $1200 at PUSHAS nearly 3 weeks ago - a few automated responses from a chat bot saying someone will get back to me...Nothing.. I trusted the website at first because generally stores promoted on the afterpay, zippay klarna apps are trustworthy. Absolute joke and their refund policy is unbelievable...how can you call it a refund when they're just giving the money back to themselves as a store credit LESS than the amount you spent. How are they in existence? Why does afterpay tarnish its own reputation by collaborating with scam companies?

Update:
Almost 6 weeks since ordering has been placed and have received no update after multiple requests. Keep receiving extremely poor replies that provide no update on where my item is.
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Placed an order nearly a month ago and have received zero updates.

Tried multiple times to get an update via website and email, and have only received generic replies that do not provide any information or timeline.

Like most people in the recent reviews section, I placed my order 2 weeks ago (as a gift which is now too late) and despite my attempts to contact customer service multiple times they have not gotten back to me, yet they have happily taken payment straight away. I feel as though this site is a scam and should not be trusted. $150+ I will probably never get back. Do not recommend and will never be using pushas again for purchases in future.

Received my order today. Got two labubu's. Can confirm they are authentic!

I made an order on pushau on 7 May. I have emailed numerous times. I’ve been on the app and I have asked for support. I have called. No one has gotten back to me, Still haven’t received any shipping details. My order still says unfulfilled. Really disappointing considering a lot of people spend some good money on this website and I can’t even get a reply. Still working on it guys. I’ll keep you updated.

I placed an order for an item that was clearly marked as "available" and after two and a half weeks I still had no dispatch notification, tracking number or update. I contacted them twice requesting either a dispatch update or a refund and I received only a vague reply saying they were "working on it" and that they don't provide refunds after 2 hours of order placement - regardless of the circumstances. They then ignored all further communication. I eventually escalated the matter on PayPal, through which I was able to get a refund.
At no point did Pushas take accountability for the delay or lack of communication. Based on my experience, this business appears to operate with poor transparency, inadequate customer service, and refund policies that don't align with operating a business in 2025.
If you value timely delivery and responsive support, I’d strongly recommend buying elsewhere.

Don't buy from this site unless you got plenty of time on your hands.
Been a month now and still no shoes.
An update explaining "what's happening" would be nice for the customer.

Great shirt and very good customer service.
Already placed another order

Wish I could give a zero.
I have been trying to contact PUSHAS regarding my order for weeks and Im not getting any response.
They have deleted comments I have made on social media trying to follow up my order also.
I spent over $400 and no way to get money back

Authentic products and great service. Would purchase from again. Thank you

Probably the best deal I’ve ever gotten in my life. Amazing shirts

Great authenticity

its been 3 weeks and my order hasn’t even shipped yet and they do not reply to emails.
scam website

its already 5 days ago but still i dont even receive any updates to my order and no tracking number.

got a rare labubu, the packaging was extremely damaged and scratched to the point it looked dirty, customer service said it was good enough and refused any sort of compensation or resolution.
Don’t buy from this company…

The Worse

Don't bother emailing they reply with automated copy and paste templates

They disregard your original enquiry and avoid replying to your original response

Avoid anything to issue a refund to you

They ship with “Couriers Please” Goodluck getting your order delivered

Under-promised and Under-delivered

Received the sneakers and they look great thank you, unfortunately they are too small. I have made 4 email attempts to contact customer service asking to exchange for a larger pair, unfortunately no response to my enquiry. Would love someone to respond so I can exchange my sneakers for the correct size please.

Always very happy with my purchases and customer service! It does take some time as they need to verify and authenticate the items if you dont order fastest. But you are always guaranteed to get authentic and rare products with great quality check too!

The only outlet I trust for reselling shoes and pop mart as they are 100% authentic and ship everything as quickly as they can!