Q-Park UK Reviews 532

Booked a parking slot from 7pm to 1am to attend a show at the Barbican in York. Arrived 20 minutes earlier due to lighter traffic than anticipated en route and parked up at around 18:40. Returned to vehicle and exited at around 22:15 so around three and a half hours duration. Get home and find an email from Q Park telling me there's an extra charge for parking 20 minutes earlier! No account taken of the two and a half hours unused at all. So, in my view a bit of a rip off and it is not made clear that you can only park after your booked time. I'll not be using these guys again.

WORST PARKING EVER! - their "pre-booking" is not pre-booking it's pre-paying. Turned up to the carpark to be told the car park was full and it was "tough you should turn up earlier" had to go find different parking for majority of the day, went in to Q park for the last hour as I had to park in 2 different short stay parking areas.

Another security guard told me that Q park would refund and was emailed to say because I used any part of my parking regardless of it being full etc. that my parking would not be refunded.

Absolutely disgraceful! Never park there!!

Parking ticket despite paying60 pounds a month - seems like ticket happy also giving out tickets to disabled badge holders on a Sunday - you are a disgrace

We paid for three full days parking, but upon leaving we left 24 minutes late and were charged 4 pounds. But we had already paid for a full day, so we thought that would have covered it. But no, and no refund.
Ripoff, don’t go there.

Every time I park my car here my doors get hit by another car. The spaces are so small even if you are within the lines you get hit. The problem is the concrete posts, you have to park so your not next to the walls to get out. Then if another car is next to you have to squeeze yourself out. But unfortunately most people in London dont care about whacking there door against yours. So now my car has dents on all 4 door and chips all from this Garage. I know this Garage was built in another time, but if you value your vehicle park on the street and get a ticket. I have reported this before but they just come back and say nothing to see here. So forget your response its pointless.

Poor and inaccurate directions. Now they are trying to charge us twice for every session and the second charge is double that of the first. Soon to go the way of NCP with any luck

I pre booked in a space in Bristol with a code given by the Ibis Hotel. When I arrived in Bristol, I clicked the link on my confirmation email from Q park to get directions and was directed to the Millenium car park. Turns out, this is not run by Q park, so when I left, I had to pay £25 for my overnight stay (having already paid Q park).
To be fair, Q park refunded my prebooked ticket cost but I ended up paying a lot more because the email sent me to the wrong place. Be careful.

A visit to hospital is never a easy visit when you have cancer or any other terrible illness but the shuttle bus service that Q Parking provides through two wonderful people that are without a doubt must be there top employees Sandip and Shrelle to get you to your appointments and through the hospital grounds at QE is amazing pick you up and drop you off get you there swiftly and safely always a pleasure and thank you for providing such a first class service and also invaluable for the patients to be greeted with a smile and friendly manner once again thank you

Q park York,parked here via automated number recognition booking for a 24 hour stay,do not park with this company if you can help it,there are NCP parking which is fair and honest unlike Q park. When I arrived at 10:35 thrir booking sustem automatically started the booking time from 00:00 that day and when I left the following day at 10:50 they then thought it ok to charge me for an extra two hours parking saying it logged me at midnight on that day. Robbing dog of a company and avoid at all costs in York!
Disgusting service and the car park has tiny access and exits which force you to jump kerbs to get out!!!!!…never again robbing idiots!!!

Won`t be using again, Q Park Edinburgh. They Said got discount as using a hotel registered with them but got charged just under £28 for a night. Then I get two penalty charges first on entry £60 and second offence which doubles, when leaving was £120 as the car park is in a LEZ.
No mention of this zone when booking.
That spoilt my first ever time in Scotland (Edinburgh)

Was at Solihull Hospital Monday, drop off at Oncology Dept, parked for 12mins, Surprise Surprise, Parking Ticket with Blue Badge,the Ticket Warden had a IQ of Zero? Watch This Space Q park

Q Park York, I arrived circa 20 mins early and left 65 mins early. I get an e mail saying I have been charged for arriving early but no rebate for leaving early !! It seems as thought it’s all about taking money off people at every opportunity. It’s disgusts me

Left my car here for 24 hours and came back to find someone had been through it and taken money from my change pot.
I actually took a photo of the change before leaving—just out of curiosity, not because I expected anyone to take it—but unfortunately that’s exactly what’s happened.
It may only have been £3, but it’s still theft and shouldn’t be happening under any circumstances. If this is happening to multiple cars, it quickly adds up.
Really disappointing experience and it makes me question how many other customers this has happened to without realising.

A total disgrace we pre booked the car park on Mother's day 15 Narch to enjoy the day. We tried twice to access the car park the shutters would not open for us. We driven around the corner and parked.on NCP car park.
I contacted Q car parks on 5 occasions asking for a refund which they have refused even though I sent a picture of the shutters closed.
I will never park their again beware when booking

Sheffield, Durham Road - 1 star.

Absolutely disgusting pricing for the location.

£14 for 5 and a half hours near the Royal Hallamshire Hospital and the University of Sheffield is extortionate. Profiteering from students, patients and NHS visitors - people who are often already financially stretched and have little choice. A shameless, money-grabbing company. Avoid if possible.

Q Park, Greenside, Edinburgh - An overall positive experience for the parking itself. The car park was recommended by the nearby hotel we were staying at. What was extremely disappointing was that neither the hotel nor the car park gave any indication to the fact that both were located within a Low Emission Zone. Something we didn't realise until we'd driven over 4 hours to get there. We now have a large penalty to pay which has taken the edge of what was a lovely break. Had we known about this before hand it would have influenced our travel plans. Extremely poor customer service communication.

Kieran and Kelly at Liverpool one car park were very helpful when it came to paying for our stay

on arrival at the airport parking the cost of my booking increased massively, the original booking cost was around £30 when I arrived they wanted to charge me an extra £25 per day because my vehicle doses not have transparent windows all round (Van style car) when I booked I entered my number plate so they were fully aware this is obviously a deliberate way to charge extortionate fees as once you are there you have no choice to pay or miss your flight.

If I could give 0 stars i would. Tried to book a parking space for tomorrow at Brindley Place Birmingham. On their website they state the price as being £12.50 for 4 hours. When I tried to book it gave the price as £24.50.Asolute rip off! It's really time the government did something about these parking companies!

I pre booked the parking at the Omni Centre Edinburgh as this was recommended to me by the hotel I was staying at.

When you prebook you have to give an arrival and departure time. Obviously it is difficult to be exact when you are travelling to and through a city. So I arrived 21 minutes ahead of schedule for which I was charged an additional £3.70. So unless you can be exactly sure of your arrival and departure time, give this company a miss.