QUALITY SHOP Reviews 3

Shop ist ein Fake -
Ich habe im Dezember eine Bestellung geordert und bezahlt und bis heute nicht bekommen.
Mehrmals die Webseite kontaktiert und auf das Bestellmail geschrieben - bis heute keine Antwort.

Ich kann nur raten - Finger weg

Ordered some women’s clothing for 3 weeks
Still waiting , send them many massages and no respond back
🤷‍♀️

I placed an order a belt and some shoe care products from this store from Hong Kong and paid by credit card via Paypal. There's one item which it cannot ship abroad (but it wasn't stated specifically the product cannot be shipped outside Europe on its product webpage ). The customer service did not inform the customer before taking the refund action. To make things worse, the store made an error itself and refunded the relevant amount twice, and demanded me to pay the extra amount back to them, which meant I have to bear additional credit card transaction costs (for overseas purchase from Hong Kong) to rectify their error.

The problem boils down to the fact that (i) I was told the reason for the refund only when I emailed them for explanation. And they only informed me in subsequent email correspondence that there is an alternative product which I could’ve chosen. Hence, the refund would have been unnecessary if I opt to change the order.

After further communication, the store proposed to cancel my entire order, without any fault on my part. I reckon that I don't have any recourse to this seller if it decides to cancel my order, so i either suck it up and incur extra cost for effecting another payment to them, or i get charged by the credit card company transaction fee for the initial order without getting the products I ordered. However small the relevant amount was, this is totally not acceptable business practice .