Quote Detective Reviews 

A was given a good quote in June. I paid the initial instalment and set up direct debit. I then had no further contact so I emailed several times and used the live chat. No reply to my emails and live chat was awful. I submitted a complaint and in return received notice of a cancellation if I didn’t pay within 7 days. Appalling follow up and customer service.

Extremely disappointing service after being a loyal customer

Update: As the response below I contacted Carly 19/08/26 as of 26/08/26 no response.

We currently have four existing van insurance policies with Quote Detective, so I am extremely disappointed with the level of service we have received when trying to insure an additional vehicle.

When we took out our most recent policy, their sales representative, Jamie, specifically made a point of advising us that when we next required another vehicle, we should move everything across to a fleet policy. Based on that advice, when we purchased our next vehicle I contacted Jamie expecting this to be relatively straightforward.

Jamie advised me that everything should be fine, that he would put the details across to the underwriters and that he would come back to me later that day. I heard nothing.

I chased the following morning and was told I would receive an update by midday. Again, nothing. I chased again the following day and was promised another call back, which also never happened.

By Thursday, after several days of chasing, I eventually spoke to somebody else who told me that Quote Detective no longer dealt with fleet policies. This was particularly frustrating considering that a fleet policy was exactly what their own representative had previously recommended to us.

On Friday, I was then informed that Jamie was now on holiday in Miami and therefore couldn't deal with the matter. I was promised that a manager would call me back instead. Once again, no call ever came.

The situation then spilled into the following week, with me continuing to chase for an answer. After approximately 10 days of calls, promised callbacks and waiting, I was finally told on the Wednesday that they were unable to provide the fleet policy.

What makes the whole experience even more frustrating is that I then contacted another insurance company, explained exactly what we required, and they arranged and fully insured us under a fleet policy the very same day.

I completely understand that an insurer or broker may ultimately be unable to provide a particular policy. My issue is the way this was handled. If Quote Detective could not offer fleet insurance, we should have been told this from the outset rather than being repeatedly told someone would call us back and being left chasing for nearly two weeks.

Considering we already have four policies with the company, I would have expected considerably better communication and customer service. The lack of ownership, repeated failed promises to call back and the amount of time wasted have left me extremely disappointed.

Unfortunately, based on this experience, I would find it very difficult to recommend Quote Detective or consider placing further vehicles with them.

Update: As the response below I contacted Carly 19/08/26 as of 26/08/26 no response.

Excellent service from Jaimie. My policy was at risk of cancellation, but Jaimie sorted everything out quickly and arranged an extension to keep my cover in place while I waited for my documents. Clear communication throughout and genuinely helpful — nothing was too much trouble. Highly recommend, and thank you again, Jaimie!

I had comercial policy with quote detective for 2 years, after months of fight they issued me for 1 year no claims bonus but still holding 1 years no claims bonus by saying we are allowed to issue only latest year no claims bonus, 2 years no claim bonus is my right and i will not leave until i get my right staying in legal limits i will keep fighting, please avoid this company if you can

Carly is very helping person he short out my problem in just five mints. I wish god bless him and give him success in life

I dont know what others have experienced with this company, but I have had such an amazing response, especially from the person named Marshall, who really helped me find a quotation when no other company was willing to insure me, because of a mistake DVLA made with my license,(upgrade from automatic to manual set my automatic license record to zero)
Marshall managed to get me quotation even still, and at a very lower price as well. Im definitely going withhl them again next year!!!

Mr Huw was very helpful. I needed my NCB. Mr Huw got my NCB sent out to me via email within 3 minutes.
Very helpful, very plight. Would highly recommend Mr Huw.
Mr Huw THANK YOU VERY MUCH.

Very happy with the reasonable prices and the process was so smooth since Hasan helped me with everything. He had a lot of patience with me and explained everything so well. Very well done and thank you so much.

stay away from money robbers
online quotation £1580
called, a lot silly questions, said can't verify address so new price £2000+

Paige was absolutely great, so patient and polite. Honestly best experience ever! Thank you so much!

I was on the phone to huw or of your employee what an excellent service soo help full that made me feel so appreciated and soo comfortable and made it an good experience

Hi I’m writing a review to say I’ve been speaking with kaya a few times regarding getting assistance to send my documents over , I’m very grateful for her help and she was clear and responded quickly thankyou kaya

Everything was good. The service was professional, the staff were polite and helpful, and the overall customer service was satisfactory.

My only issue is that you are very strict about documents. It takes a lot of time and extra paperwork to prove a genuine experience. I understand you need to check reviews, but it feels a bit too harsh for normal users.

If you make the document verification process a little easier, it would be perfect.

Hasan was very clear & supportive on the phone with exceptional professional behaviour.

I had some queries and concerns about policies that I have and previously didn’t get the help I needed via emails but having a phone call with ‘Huw’ really answered all my questions and queries. He went above and beyond to get me the information that I needed straight away and more. He was able to get me precise information that I needed so I can make decisions further down the line. Really appreciate his attitude and communication through a lengthy hour call we had today.

its veey good service and good experience and quick service thanku for your service

Huw was quite helpful in assisting me validate my insurance

Amanda was very helpful and gave clear advice and communication. She has helped me greatly today and made it easier.

Quick response, great service.