Radcliffeglassandwindows Reviews 

Thanks to all the team for doing a fantastic job on replacing all of our windows and doors, from start to finish they always did a superb professional service! Highly recommended

I have used Radcliffe Glass and windows for over 10 years now, not just on our own house but on several development projects and also made many recommendations to others.

From help with great design ideas to installation and aftercare I really can’t fault the team at all they do go the extra mile.

A very wide range of products to suit all projects, all delivered with the same attention to detail and overall excellent service.

Been using them for over 10 years now and I don’t bother contacting anyone else and never been let down or disappointed 👍

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Excellent service from start to finish!
I couldn’t be happier with my Origin internal doors and windows installed by RADGAW. The quality of the products is fantastic, and the installation has been absolutely spot on.
The staff in the office have been professional, helpful and an absolute delight to deal with throughout the whole process. Everyone has been friendly, reliable and kept everything running smoothly.
From the initial consultation right through to installation, the whole experience has been bang on from start to finish.
I would highly recommend RADGAW to anyone looking for quality products, excellent workmanship and brilliant customer service. I wouldn’t hesitate to use them again!

Absolutely appalling aftercare. This door has not been right since day one, and the fault appears to be getting progressively worse.

The lock regularly becomes extremely stiff or jams completely. On numerous occasions, I have physically been unable to open the front door and have had to enter my own home through the garage. This is not normal operation for a relatively new door and is a serious concern, particularly if access is needed in an emergency.

I have reported the problem repeatedly and provided photographs and several videos clearly showing the fault. The company initially acknowledged in writing that the locks required adjustment. However, whenever someone attends, the intermittent fault conveniently does not occur at that exact moment, so they simply declare that there is nothing wrong and suggest that we do not know how to operate a door correctly.

A fault does not cease to exist simply because it cannot be reproduced during a brief visit especially when video evidence has been provided and the company previously accepted that an adjustment was required.

Instead of properly investigating why the problem keeps returning, they are now claiming that the product and installation are completely fine. They have offered another visit but warned that we could be charged if their engineer once again fails to identify a fault. This is despite the issue originally being reported while the door was under warranty.

The door may look good, but the ongoing fault and the company’s refusal to take meaningful responsibility have made the experience extremely frustrating. I expected a reliable front door and proper aftercare not repeated inconvenience, being locked out of my own front entrance, and being blamed for an issue that has existed from the beginning.

Ive recently had My Spitfire front door and x3 internal Origin doors installed by RADGAW, and I couldn’t be happier with the quality of the products

From start to finish, the customer service was excellent. The sales team Adam who came out was brilliant from the first appointment, he was full of knowledge and professional and helpful and the quality of both the products and installation was absolutely brilliant. I would like to mention Ian and Scott who installed them, they were very precise in everything they did. Very polite.

The doors look fantastic and have really transformed the look and feel of my home.

I’m extremely pleased with the finished result and would have no hesitation whatsoever in recommending RADGAW to anyone looking for aluminium doors as they are the best I've seen.

I am definitely using RADGAW again in the future so more internal doors upstairs.

Thank you to the whole team for a fantastic job!

Thanks

Fabulous company. Excellent quality service. Now wouldn’t use anyone else. Highly Recommended

From first talking to Clive at RADGAW to delivery this experience has been first glass. I couldnt rate them highly enough and I wouldn't hesitate to recommend them.

From the very first enquiry right through to completion, the service from Radcliffe Glass & Windows was exceptional.

As I currently rent my property out in the UK, the team have mainly been dealing directly with my tenants throughout the process. Despite me not being there in person, the communication has been excellent, and both my tenants and I agree that the team have gone above and beyond to make everything as smooth and stress-free as possible.

A special mention has to go to the office staff and sales team, who were absolutely fantastic throughout the whole process. The office staff were always friendly, professional and quick to respond to any questions, making everything feel straightforward. The sales team were knowledgeable, honest and never pushy, taking the time to explain all of the options and ensuring we made the right choice for the property.

It’s so refreshing to deal with a local company that genuinely takes pride in what they do and makes you feel like a valued customer. Their professionalism and customer service have been second to none.

I wouldn’t hesitate to recommend Radcliffe Glass & Windows to anyone looking for quality products and outstanding customer service. Thank you to the RADGAW Team! ⭐⭐⭐⭐⭐

From the initial telephone call, the visit from The salesman , the courtesy of the office staff to the absolutely professional fitting team who treated my property and myself with respect, I can’t recommend Radcliffe Glass and Windows enough! Would definitely use them again

Having initially trying to install the wrong coloured windows, we were made to feel extremely uncomfortable

We appreciate that errors happen, however, turning on us as we politely asked if we could have the windows we ordered, was very upsetting

We were made to feel that their error was our fault!
No idea how, as all their paperwork showed the window colour we'd asked for ...😞

We were berated by the owner, Clive, who tried to say we were getting a more expensive colour and as such, we should have been grateful!
All we wanted was what we'd chosen ..

Although they did eventually put it right, it was an awful few weeks and what should have been a good feeling of getting our windows updated, became an awful experience, that could have been dealt with in a more sensitive, professional way ..

On a more upbeat note, the fitters were lovely and supportive and thats the only reason we've given 3 stars as opposed to 1

Maybe management could learn from them...

We dont revel in writing a negative review, as we all want a great experience from a company, unfortunately, this time, Radgar didnt deliver that service you'd expect from a long standing company ..

I love my new Upvc white windows. Finished being installed Nov. 2025. I had 2 Bays, 5 Casements, new sliding patio window, new back door, and a beautiful composite red front door and surround. When I saw established 45 years it was a no brainer for me. I've had nothing but kindness from this company. They are a joy to work with. Amazing office staff. Lovely window fitters very fast, concientious, always on time, Very clean and tidy. I had the job done full house over the year. So it was very affordable for me. I've already saved money on my gas bill. Will probably pay for themselves over 8 years.They are a family run business and very, very, professional. Attention to detail is amazing. I've had no draughts, or leakage and the weather has been awful. My Upvc windows are very good quality. Thanks to Clive main man ( boss), Ian, Adam, Vicky and Katie in the office (very kind and helpful). Also thanks to window fitters Shaun and John and 2 others. I would recommend this family owned business to everyone. I had a great experience. Thanks to you all. Yvonne Ashworth, aged 74 years. Pensioner. PS they installed 5 casements in 5 hours. They are also winners of 2 installer awards.

From start to finish a 5 star service and product. The salesman was friendly and approachable, no pushy sales techniques just lots of knowledge and information so I could make an informed decision. I went ahead and ordered new windows and 2 doors for my house. I was kept up to date at all time with my order and installation date. The fitters arrived on time and were polite and clean and tidy and have done an amazing job at transforming my home. I really could not be happier with the finished product. I have had lovely comments from my neighbours and one of them has already booked in for an appointment with the lovely sales advisor. Thank you so much to the whole team. I would highly recommend.

My overall experience using Radcliffe Glass & Windows was outstanding.

Each individual team we worked with starting with our initial enquiry, surveyors, customer services choosing the windows & doors right though to pricing & fitting it couldn’t have been gone any smoother. I am very impressed with their attention to detail!

The team at Radcliffe Glass have the highest of standards, their level of professionalism was really refreshing to see from a nice local business, the staff are friendly & approachable which made working with this company a lot easier than larger corporate companies who don’t meet your expectations.

I would 110% recommend this company.

Thanks guys ⭐️⭐️⭐️⭐️⭐️I

Great service from the team here at Radcliffe .From start to finish I have had great service, a brilliant price and the products are of a high standard. I would highly recommend if you are looking for a great company and a top job and even better communication then these are the people.

Very professional and good service. They came to give a quote which was written and returned the same day (via email) for 3 replacement windows. Once I had accepted and paid a deposit a survey was taken a week later to confirm measurements and specification. Then once the windows had been made got a fitting date and the 3 windows were done in half a day and they cleaned up after themselves taking all waste away. Very impressed with the new windows and the only problem (one handle was wrong colour) was rectified in 3 days with no problems.

Very swift considering it was over the Christmas period, received and accepted the quote 4th Dec and they were fitted 3rd Jan. The incorrect handle was replaced on the 5th Jan as it was only a 10 minute job once the correct handle arrived with them.

Had a conservatory and less than a year later, we have continuous leaking. we have already had RWAG to repair the leaks, but the roof was left in a terrible state and had to come back to put it right again. We are not perfectionists but we have had no stop leaking from the three velux windows and rain coming through the brickwork of our house. we are unable to put the radiators on as the they are not compatible with the sils.. unfortunately last winter the radiators picked and fitted by RWAG charred the sils and needed replacing. They promised they would replace the radiators with a more suitable model, but this has never happened, so now we are left with no heating unless we wish to char the sils again and have a little fan heater to try to heat a 6 Mette long conservatory. I really thought we were getting a job done from a reputable company. Unfortunately it has been a very disappointing and regrettable purchase.