I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... Toon meer
Bedrijf heeft geantwoord
My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... Toon meer
Bedrijf heeft geantwoord
Watch only lasted 6 months before it completely died. Watch was eventually replaced as still under guarantee. Was originally told my Watch was no longer avaliable and would give me a discount towar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Radley London
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contactgegevens
Verenigd Koninkrijk
- +44 (0) 191 743 3905
- customercare@radley.co.uk
- www.radley.co.uk
4,5
Uitstekend
10K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Will miss you.
Will miss you.
Outer Packaging not as good as usually is. Box was ripped and crushed.
Well packed on the inside. Bag not damaged
3 juli 2026
Antwoord van Radley London
We appreciate you taking the time to leave us such a wonderful review and we do apologise the box arrived in this way. 💕
Radley are in trouble!
Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Delivery took a lot longer than expected but goods arrived safely ( DPD UK ) and in great condition. Overall a great experience.
3 juli 2026
Antwoord van Radley London
We appreciate your review and we are glad to hear you have received your order 💕
Antwoord van Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Beautiful ‘horse of the year bag and…
Beautiful ‘horse of the year bag and purse’. It’s Really really lovely, excellent quality and the picture is gorgeous! I am truly delighted 😊🤗
19 juni 2026
Antwoord van Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Bag looks superb
Bag looks superb. Purchased many Radley bags over time and this is another one for my collection. So sorry to see the brand go.
19 juni 2026
Antwoord van Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Wonderful items. Please, continue to produce these unique and beautiful stafs
Beautiful bags, purses, wallets, watches and everything. Marvelous and unique logo. Please continue to produce!
19 juni 2026
Antwoord van Radley London
Thank you for a lovely review 😍
Great staff and begs ect
Staff always friendly and helpful. Great bags ect just a shame that they will no longer be available. Have had to get a list of items for my granddaughters as they love there radley bags ect that I have bought them over the last few years
19 juni 2026
Antwoord van Radley London
This is what we love to hear! Thank you for the lovely feedback we do appreciate it- Enjoy 😍
Antwoord van Radley London
We're so glad to hear that you found our ordering process easy and that the product quality met your expectations. We appreciate your positive feedback 😊
fabulous beautiful handbags
fabulous beautiful handbags, delivery was delayed though with no communication from seller as to why until I emailed them
19 juni 2026
Antwoord van Radley London
Thank you for your message.
Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible.
We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
It took 12 days for my sandals to…
It took 12 days for my sandals to arrive . I don’t think that’s good enough.
14 juli 2026
Antwoord van Radley London
Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
I love Radley quality as it is
I love Radley quality as it is. I worry that the quality may change with future administration and I can confirm that many of my friends who also love Radley have the same concerns.
18 juni 2026
Antwoord van Radley London
Thank you for your review 😊
Sad to see Radley go but still great service from Jo
My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller version but had to chat to the online virtual store. Lovely Jo was so helpful and found the bag and arranged for it to be sent. Really helpful and friendly.
15 juli 2026
Review zonder uitnodiging
Antwoord van Radley London
We appreciate you sharing your positive experience with us😊
State Of My Package When Delivered Was Unacceptable
The quality of the 2 handbags and wallet I had ordered were still of great quality. However, it was over 10 days before I received my order and the box had already been opened. Thankfully, there was no damage and everything was there. I contacted Radley and DPD. I have yet to even receive a response, other than an automated reply. Customer Service just isn't there anymore with Radley since they've gone in to Administration. It's disappointing.
7 juli 2026
Antwoord van Radley London
Thank you for your message.
Due to our recent closing down sale, we are currently experiencing a much higher volume of customer enquiries across all Customer Service channels.
We will be in touch as soon as we can and do apologise for the disappointment caused.
Radley pockets
Radley pockets. I’ve been buying this bag for years. Just received one purchased on sale. Utter waste of money and no wonder they are going out of business. No comparison to quality of bags previously purchased. No zip up internal pocket. Cheap external zip that doesn’t close properly. No proper stitching just painted on edge. Cheap thin leather. Not cheap at £85. So disappointed.
14 juli 2026
Review zonder uitnodiging
Antwoord van Radley London
Many thanks for you feedback and so sorry to hear this.
We will take your comments on board and do apologise for the disappointment caused.
Dukes Place handbag
Thank you for my beautiful Dukes Place handbag, and purses. They are lovely I am very pleased with all my Radley purchases
18 juni 2026
Antwoord van Radley London
We're so happy to hear you love your new Dukes Place handbag and purses!
It's wonderful to know you're pleased with all your purchases 😊
A great handbagFirstly
Firstly, a great handbag. Ordering was easy, delivery was efficient and on time.
18 juni 2026
Antwoord van Radley London
We are so pleased to hear that you love your new handbag and that your ordering and delivery experience was so smooth!
Thank you for your wonderful feedback. 💕
Always an extremely pleasant experience…
Always an extremely pleasant experience navigating through the collections.
Fantastic quality.
Prompt delivery
18 juni 2026
Antwoord van Radley London
We're so happy to hear you enjoy our collections, quality, and prompt delivery.
Thank you for your wonderful feedback😊
Excellent service with regular updates
The products were exactly as described in good condition. The delivery service was excellent with updates and accurate delivery times.
16 juni 2026
Antwoord van Radley London
We are so pleased to hear that your products arrived in good condition and that you were happy with our delivery service.
Thank you for your wonderful feedback!
Very happy with my bag
Very happy with my bag, the workmanship, quality, colour and delivery first class
18 juni 2026
Antwoord van Radley London
We are so pleased to hear how happy you are with your new bag! It's wonderful to know you appreciate the excellent workmanship, quality, and color, and that our delivery was first-class. Thank you for your fantastic feedback!
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