Rascal Babies Reviews 66

I was so impressed by the pram/stroller by bugaboo in near perfect condition. It arrived looking almost new and smelt fresh. The car seat also was excellent and baby bath too. Well done for offering this as it is a great way to recycle and use excellent products for those on a budget.

Pushchair and bassinet was packaged very well. It was in excellent ,clean condition and a good priceI. Very pleased with it.

I ordered a travel system from Rascal babies last year. I read the reviews for the pram before I bought it but not for Rascal babies and when I did I was worried there might be an issue or it might not arrive. However I wanted to write a review to say it arrived on time and the whole system, car seat, carrycot and buggy has been brilliant. It was nice and clean and apart from a bit of wear on the wheels you would not know it had been used before.
They say it will take a couple of weeks to arrive and they send a confirmation of purchase email & then an email came from the delivery service to say it would be delivered. They didn't send anything in between to say it was being prepared or sent which would have been reassuring but it did arrive exactly as they said it would.

Pram we ordered arrived in excellent condition, it did not look used. No communication after order confirmation for 10 working days, then notification about delivery. Delivery excellent, pram very well packaged. Excellent value for money.

Absolutely delighted at the delivery and quality of the venicci 2 In 1 pram.
The pram is like new, with rain cover.
All missing is the pram basket.
I will definitely buy more from RB .
What a brilliant way to help parkinsons, help the environment and help parents to afford safe baby items. To add it smells clean .

The britax Travel system looks brand new. Also high chair,
And the rainforest jumperoor looks brand new really pleased.

We ordered the cosatto wow 2 - 3 in 1 . We was given this website from a friend . If your in a rush and unable to wait then possibly not the place to buy from . But as far as we are concerned was well worth the wait . Everything looked and smelt very fresh, a few scuffs here and there as tobe expected . But over all everything works and is very clean to look at and smell and very good value for money . Will definitely use again in the future 😀 .. keep up the good work and well done all involved with this service !

I read a lot of reviews some were negative. In my opinion and my experience it was nothing but positive. Yes, at times response from seller was patchy but that is not surprising when you consider that it is pretty much one or two people that are probably running everything. It’s also a very worthy cause as they support a charity. It is very much worth the money it costs, but, be patient and maybe before purchasing specify their timeframes at that particular time as I can imagine that may change frequently depending on workloads. Everything is cleaned and refurbished when someone buys the item. Mine smelt very fresh, no strong odour but definitely fresh smelling. If you want something that is dispatched quicker then go pay rrp prices. If you are not in any rush and prepared to wait while they clean and freshen up fabric and clean everything then I’d definitely use rascal babies!

Extremely happy with my purchase. Becky made sure to have this ready in time for my birth and I am beyond grateful. Thank you

Ordered an item on 20th July and followed this up with a message to their WhatsApp number. I stressed the urgency of needing the item by 9th August (3 weeks so loads in advance of their 10 working days that they advertise) due to a family trip to Disney and simply wanted to know if it would be delivered in time (I ordered 5 days before their advertised summer holiday leave of 25th July so at least expected a response from them and couldn’t see any reason this item could not be shipped before then). I sent further messages on 20th and 22nd which were read on 20th and 24th July with absolutely no response! Do not shop here. I don’t even know whether I will get a refund at this point - no point messaging I’m sure I will be ignored again

After leaving this review I out of the blue did receive a message back from them via WhatsApp - to tell me “we are away!!!!” And to stop “harassing them as they are away on holiday” absolutely gobsmacked! Didn’t send a single message to their advertised work number after 22nd July until I replied to a WhatsApp that they sent me at 10.45pm tonight after they obviously seen this review. Utterly bizarre behaviour. Give “small family businesses” a bad name

Further rude and harassing emails today. Very odd how communicative this company now is when I was ignored for weeks when all I wanted was to know if my order would arrive before a family holiday to Disney (have also been sarcastically told “I hope I enjoy my holiday as I have ruined theirs” ) They are also refusing to process a refund until Saturday (even though payment was on 20th July and email states the business is back open today). I’m not holding my breath with how unprofessionally this company has been so far and gone to my bank to claim this back. Luckily I had the money to buy elsewhere without needing this money back.

You risk a very very odd encounter and several rude messages with this “company” I’ve never ever encountered anything quite like it. She keeps telling me how I am “vile” and to leave her alone (after she was messaging me in the middle of the night last night!). I left an honest review and asked for a refund - don’t see how being called vile is acceptable??

Also - this is NOT a charity and proceeds do NOT go to Parkinson’s, this lady is conning people into thinking they are donating their much loved prams for free to a charity and for a good cause. I’d suggest give to an actual charity instead or charity shop. There are no details of what if any proceeds are used towards any “fundraising” really don’t think it is legal how it is being advertised and people are being misled and conned out of their items and money

I had lots of queries re which pram to buy as my car boot is quite small. The responses I received were timely (never got an answer on a Monday) well informed and helpful. Once I’d made my choice and purchased the pram things went quiet for about 10 working days and then I received an email telling me tracking details and my pram was ready to be dispatched. Delivery was not as anticipated as the courier did not collect the orders for a number of days but when it did arrive I was absolutely delighted. The chassis was clean and had some small dents but nothing that affects the use of the pram and the body of the pram was perfect. Immaculate, smelt clean and in first class condition. Thank you so much I will be recommending you to friends.

I ordered a city mini baby jogger for my large 3 year old and it was more than I could have expected! The pram arrived in near perfect condition, smelt lovely and the wheels looked like they'd never been used! The carrycot included was also immaculate and all adapters were included. Delivered within the timescale advertised and even better that funds are raised for a fantastic charity. Brilliant experience all round and I'd highly recommend, thank you!

Great efficient service. Equipment arrived in perfect condition.

I work as a registered to ensure that the children are safe and the equipment I use is of good quality, while also keeping to a budget. If I wouldn’t use it for or on our own precious grandson, I won’t use it with my clients children either which is where I often spend more than I can affford! I needed to replace two of my existing buggies, but needed to budget wisely. I chose two Joie buggies, that on arrival looked just like new! Rascal Babies even included a rain cover with each buggy that wasn’t listed as part of the price! From order to delivery was 7 days which included a bank holiday. I would definitely recommend Rascal Babies for anyone on a budget, or who want to limit their environmental impact while also supporting a charity. I throughly recommend Rascal Babies & will definitely purchase from Rascal Babies again if I need replacements for any of my equipment.

Avoid! Very poor customer service- stroller not arrived. Promised full refund but only received partial refund. Will not use again or recommend
Update - within hours of this post had offer for full refund if I removed feedback. I felt it important to leave as others may benefit from this information. The bit they kept states will hopefully go to the Parkinson charity.

Ordered from rascal babies just over a week ago. I went for the Ocarro Mamas and Papas pushchair in navy blue. Had a message to advise unfortunately the pushchair we ordered had some damage to it and would I accept an alternative colour. The colour offered (a greyish brown colour) was far nicer than the one I had picked so I said absolutely!!

Pushchair arrived in amazing condition, smelt lovely - and to my surprise had the accessories with it that wouldn’t have come with my original order so I was over the moon!! My original order was just the pushchair and carrycot, but this order came with those items, a bag, a cup holder, umbrella and rain cover!!!😍

Cannot recommend them enough, they went above and beyond to make sure I was happy ❤️

Arrived well packaged, promptly and in excellent condition.

Thank you, Rascal Babies, for saving us a fortune and helping the planet. Couldn't be happier with this purchase!

Thank you for the bumper bar very quick response when I contacted you about it to say that I did not receive it with my order it came today in post.👍

great quality

When I found the Rascal Babies website, I was really excited, but reading the reviews here made me very skeptical. We thought we’d give it a go anyway and though if the pram we buy arrives with issues, we’ll send it back. Our Uppababy Vista was delivered within the timeframes, clean and smelling beautifully (it had clearly been washed very well), and with additional items we didn’t know were going to be included (multiple rain and mosquito covers, footmuff, car seat adaptors). When doing our checks, we noticed two things we were not sure about and sent a WhatsApp message to the Rascal Babies customer service; they came back within hours clarifying all our doubts. We can’t be happier with our purchase!!