RBC Reviews 287

This bank is the worst on the planet, can't simply move money without massive "technical" problems, I have spent hours in the branch and on the phone trying to fix basic issued. The App is the worst and way over complicated, if I hadn't got a mortgage tied into this bank I would have left ages ago. DO NOT TIE YOURSELF IN WITH THIS OUTFIT

Stay away from this Bank, and especially Ali Sekandari, my commercial banker. My business, Mile Public House, directly across the street from my branch, has been a loyal customer for the past 12 years. Yet for some reason, it is absolutely impossible to reach my banker Ali Sekandari. For the past 3 weeks, I have left multiple messages, sent emails, called dozens of times, and still no answer. Worst customer service ever. This man is useless and should be fired.

I have been with RBC since 19787 they have always been there for my first new car in 1989 mustang it was so sweet but they helped me and I am wave 60 years old eight years ago I bought my first house and they still helped me to get it and really all I have to say is that they are better than great and I would want them in my corner ass they have always been

I over contributed to my TFSA and wanted to reverse the situation by transfering stock in kind to another account, the representative suggested I should talk to CRA, WHY ???? when he should have just gone ahead with the transfer as requested, I wasn't asking for tax advise. CRA wasnt sure if in kind transfers were available (OBVIOSLY ) they are TAX people not bankers for gods sake, I liquidated stock to reverse the situation at a loss of over $500 , on further enquiries I discovered that a TFSA transfer in kind is possible with no problem, thats when I reached out to a supervisor for an explanation , ,of course now we go through the non responsible dance, I asked for the recorded conversation information and was informed it was company policy that that information is kept private to the bank for my banking safety, laughable isnt it ? then they offered me 9 free trades , then as it stil wasnt resolved offered me 20 free trades pretty well to go away and dont bother them any more , today I recieved an E mail with a distorted picture of what took place (not the recorded conversation ) and how I was informed by the representative that a transfer in kind could be enacted, also how all gathered information will be used for better representative training, just great ( I just funded RBC training, and a decision was made that no free trades would be available to me, of which I was aware as I turned them down in the first place , I just wanted to be refunded due to the representatives mistake , as a senior every penny counts in todays world, and RBC just wrigled out of a $500 refund, its now in the hands of the ombudsman, if theres no settlement Ill be withdrawing all of my accounts from The RBC bank.. william gregory collinwood ontario

Called into the customer service line as my account had been restricted due to usage of my virtual debit-which i was unaware of. Went to pay for gas cause i was 100% out and needed to get home. Customer service rep answer asked me 10 questions to verify and apparently i didn't meet all expectations & told me have to bring 2 pieces of id into a branch, I said no I'd like to speak to supervisor i need access to my funds to get home and the Rep hung up on me. Immediately i called back spoke to someone else asked 2 questions and go in. They escalated the situation and got it fixed for me so i was allowed access to my acct again. I filed a complaint as hanging up on client is unacceptable only to hear that they reviewed the phone call and the rep did nothing wrong.

RBC became a bank of fraud. I was with RBC from 1996 and it was good. I got older and was advised to move to RBC private banking, Dominion Securities (RBC DS), as they would be more suitable to my needs. Which I did. The advisor at RBC DS promised me better rates (series) on the same mutual funds. I transferred all of my investments. Not telling me a word, he redeemed all of them, bought hundreds of individual stocks and started active trading, of course loosing money left and right but collecting fat commissions. Which is absolutely nuts because I am a conservative investor and a control freak. I discovered it only when I started filing taxes, and was absolutely stunned and having no idea what to do. I still am. I am speechless.

J'avais un rendez-vous en ligne avec un certain Johnny Kharrat de la Banque Royale pour le RÉÉE de mon enfant, j'ai dû me priver d'une sortie pour ce rendez-vous. Il ne s'est jamais pointé, sans même m'en informer. Wow. Absence totale de professionnalisme.

Customer service was rude and unhelpful. I wish I had asked for the guys name but he hung up on me.

Si je pouvais donner moins 10, je le ferais et même moins 100. J'étais titulaire d'une carte HSBC dont les activités ont été vendues à RBC. Or,cette banque a un problème de récompenses et je n'arrive pas à y accéder. J'ai passé 3 heures le 14 avril et 1h 25 hier et les employés ne trouvent pas de solutions, ne me transfèrent pas au service technique. Dimanche, je me suis fait raccrocher la ligne 3 fois par des employés qui ne savaient pas quoi faire.
Je devrais recevoir un appel dans les 48 heures... pour corriger la situation. LA RBC voit que j'ai accès, mais pas moi. INCROYABLE SERVICE et il y a toujours l'assistante virtuelle qui répond en premier.
J'ai vraiment l'intention de couper ma carte si ce n'est pas corrigé et je le ferai quand même peut-être par la suite. Tannée des assistantes virtuelles un peu partout comblant peut-être le manque d'employés ou tout simplement, du manque de formation.

After waiting 40 mins in queue to correct debit card access to appropriate account, I discovered that it hadn't been done. So I returned the next day to wait in another 30 min queue to have issue corrected. I tried debit card at grocery store and it was declined. My acct seems to have disappeared. With my entire savings. I am now waiting for someone to "contact back office" to ask why this happened. I am beyond furious. DO NOT use this horrendous bank

I’ve been with RBC for over 15 years never had a problem until they merge with HSBC. Got my visa number no card they merged my husbands account to my account becouse our signature are on both account. My husbands never received his number or Visa card. Lost three cards up till now.easter Monday I took my husband of my account so I could have my account. Told I could use my original card unknown to me after not being able to get petrol found out they cancelled that card. Still two weeks still waiting for card. So phoned today the guy on the end told me my husbands card works on my checking account. So I explained it did not. So he suggested we change accounts again . Well at that point for the second time in two weeks I lost it. So iam sorry RBC until you get staff on phone that know what they are doing i will be in branch tomorrow at 930 on the dot closing my accounts with you this whole merger has been disgraceful. Ps customer service is bad.

Terrible experience with this bank. Definitely not the best for newcomers.

Called 200 times throughout the day at not once would it accept my card number (which is correct) and switch me over to a real person on the phone. If it wasn’t for the weekend I’d be switched already. I have two bank accounts and Scotia bank is the better one. RBC is a waste of time and are scammers

Diese Bank ist unterirdisch!!!! Personal unqualifizert arrogant und NICHT hilfsbereit...Meidet die ATMs

Terrible bank, pray for the worst for your buisness and everyone who works for it.

mon compte est bloque cela fait 2jrs en ce moment je suis loin de canada mon ami est parti leur explque mon problem comment faire pour debloque mon compte le stagiaire ou je ne sais pas taulier de la banque me repond en direct il faut que je quitte leurope revienne au canada pour debloquer mon compte il refuse de maider en ligne presence obligatoire

Not enough locations to visit

I could say that this is the worst bank ever. Their rbc banking is not a user friendly!!! Its the worst ever.

Would rate 0 if I could. I signed up for the chequing account promotion with the Apple Watch. I live over an hour away in a small town and have a comfortable account that I’ve had no problems with, not even once. I decided to give RBC a chance as my husband and I wanted to create an account together. Well, I completed the required things to be able to get the watch on 17of Feb I believe. First they “had the wrong email.” Then I was promised an order form email in three days guaranteed. I waited five, still nothing. I called back, there was no evidence of the claim. I filed a complaint, there’s been no follow up and it’s now April. I have spoke to five different customer service representatives and nobody will do anything but tell me to wait. This feels like a scam. RBC is trying to rip people off, I wonder how many other people they have not held their end of the deal up towards? RBC lies and takes your money. They do nothing to solve any problems and nobody seems to know how to give an answer besides “wait”. The only time I felt I was taken seriously was when the man answered (I am a woman). Ever other representative I e spoke to was a woman and they seemed to either not give a dang or get defensive and sassy when I’m asking what’s going on. I do not deserve to be scammed, played, lied to by anyone, let alone my bank. I will soon be removing any account with RBC if this problem is not resolved by the end of the week. RBC is a joke.

I'm giving one star because, there is no zero rating. I had 2 credit cards with RBC - A Mastercard and Visa (which was closed a year and half ago). I do my banking with TD. While paying my bills, instead of paying to my Mastercard, I paid towards the Visa card that was closed long back. After I realized this, I spoke with 20+ RBC customer support staff, collections department,++++++. Its more than a month and half and rbc blames it on TD that they have to do the reversal. However TD says, if the Visa account was closed then the payment shouldn't have been accepted by RBC and RBC should move the money from VISA to Mastercard.

Atleast TD has been consistent with their messaging, but team RBC is filled with liars. Many reps with whom I spoke would tell me that they have initiated a refund and should take 5 business days for me to see the money. When it didn't happen, the next rep will have no idea to what my problem was. Obviously many peope lied here. I also visited the main branch and they couldn't help me either.

I also raised a complaint online with RBC on Feb 28th, 2024. Other than an auto reply, there has been no call or email from RBC.

If the credit bureau penalize the card holders for not paying the dues on time, why there is no penalties for the corporate banks who steal money from public? Since I see the rating of RBC is so poor, I believe many Canadians face the same type of issues as me. Hope RBC starts caring about their customers atleast in future.