The Royal Bank of Scotland Group plc Reviews 

I have banked with the rbs for years. My husband and I got scammed out of £700 and the RBS have just wiped there hands of it. I’m totally disgusted at the way they have dealt with our problem. They said it was another parties problem. They are wonderful at pushing the problem on the other party. Talk about back and forth. Will be looking for a new bank. Thank you RBS for nothing.

Where do I start? Firstly if I could have awarded zero stars I would have. I can't go fully into my issue as it is so convoluted and would be a hugely long winded response. But what I will say is it feels as though RBS put as many barriers in the way to prevent you from dealing with any situation. What I will say is that the RBS online platform is utterly useless, the app is utterly useless, Their AI Cora is, well, useless and reaching RBS by phone to deal with any situation is impossible. I will pay off my credit card and never go back. Who is running this joint?

I have been a customer of RBS for 35 years.
My vehical was stolen with phone, cards amongst other things.
The new answer phone for stolen cards resulted in terrible anguish and the card was unable to be reported stolen for 45 mins.
I've attempted to online bank, change my telephone number to a landlines as I've no mobile phone and 6 days on still have no access to my money or my account. Again after much time trying to bamboozle the phonebot into letting me speak to a human, I endured 2 members of unemapathetic staff who were rude, one a manager, and whose solution to changing my phone number ( despite ive telephone banking set up) involved( in my circumstances ) to lose a day or two pay, travel 400 miles to present my passport to a branch. My nearest branch due to closures is 100 mile round trip), my passport a 150 mile round trip as i work away.im switching as its the only way to access my money for less than around £600 that their solution involved ( no vehical..public transport).

Business review team blocked access to my business account for three days , after 20 years with the bank , no changes had to be made within my review . it has also now blocked me from receiving statements now ,
Customer service advisor called me earlier to deal with my complaint , only to accuse me of non compliance , as they had sent numerous emails , which looked like ( RBS advert emails ) we do get a lot .
So I can only say this is the way to loose a customer , I will now be looking for a new business and personal bank . that does look after people.

Getting to chat to a real person is like getting blood out of a stone
The chat bot has to be the most useless of any site I've had the misfortune of using
They don't have people available to live chat at any time of the day

I got a letter out of the blue saying welcome to your account, I thought it must be a scam as I've never had any dealing with this place thankfully.

A few days later I got another letter with a number on it. I went on the site hoping to speak to someone and get it flagged and just ended up incredibly annoyed with the chat bot going round and round in circles

Anyway I then got a 3rd letter this time with a debit card so clearly someone has set up an account in my name with my details so this was now more urgent I tried again to find a person on live chat, email, social media and there is nothing, I don't want to talk on the phone as I don't have the details they need such as the account number, password etc as I DID NOT SET UP THE ACCOUNT. The chat bot doesn't even understand that simple line of text

I thought right I'll sign up using the app with the card details I now and talk to someone through the account and I then hit another wall as the mobile used to register was not mine (fancy that) so I had to wait another week for them to send me a blasted activation code in the post and now that has come its refusing to let me sign up for mobile banking, I just want to close the f'in account with them

They really do make everything as hard as possible and we should have let them go bust instead of bailing them out all those years ago. Absolute scumbag company

Been with RBS for about ten years - looking for another bank. They keep sending me letters to complete "my business profile" - no matter how many times I complete it there's always something wrong and I go back to the start - it took them a year to sort last time and now I'm having to recomplete all over again.

Banked with them since 2011 and always been a bit frustrated with their charges for transferring larger quantities of money (care home fees) and awful interest rates but out of the blue, got a letter saying my bank account was closing (apparently because I have no mortgage anymore) it was NOT part of the switch system so I would have to do it all myself which I did. Telephone support was pathetic from RBS, massive wait times and then when you finally get through, they tell you to go to another department. Proper pain dealing with incompetent staff but once switched manually went with First Direct and it's SO much better with fees, interest rates and the staff are really effective and efficient. Most of what I needed to do was achieved with an AI chatbot, no waiting or calling and 100% results. On the rare occasions I needed to talk to a human, THEY called me :-)
I only stayed for all these years with RBS because I was apathetic and thought switching was really hard.......it wasn't, just slow. Just switch and eventually this lot will get taken over and maybe improved with new management

there has been 2 fraudulent transactions on my credit card. The first was refunded reasonably quickly. there were notified of the 2nd yone during the pending stage and have been contacted over the past 10 days. the amount of fobbing me off has now become unacceptable. I want to change banks , who should i go to?

The worst ban in the uk !! Customer service is just third world terrible

Been with RBS all my banking life. I was unhappy when they merged with NatWest and when we lost our physical RBS banks. Like everything it's all about online. I've now had enough and thinking of moving banks after over 25 years with them after the last issue.

Got a new phone so needed to set up my online banking on it. I followed their instructions and you get to a webpage that asks you to either use face recognition or voice recognition. That's fine but I got a screen with no options or tabs to press with a 4 minute countdown done this twice there's no longer instructions. Their cora is pointless asks you the same questions over and over. I tried to book a in bank appointment I tried everything they just want you to do everything on line. I have a disability and it's why I keep giving up on trying to set up my online banking as I can't see my accounts at this time I've got into money troubles. I can't believe how shocking it is these days no fave to face decent service or care.
Absolutely fed up.

Worst bank I’ve ever had the displeasure of dealing with. Should have switched to Monzo years ago

As RBS have closed all their high street branches I called into a Nat West branch in Nottingham. I was due to leave the UK for several months and I'm gifting a sizeable amount of money to my daughter to help with a home purchase and wanted to be sure all was set up and would go well in my absence. I wanted to do this in one transaction but the amount exceeds my online banking daily limit. I was told that if I used the RBS banking app, no limits applied and the transfer would not attract a fee. I downloaded the app secure in the knowledge that all would be well when the day came to transfer funds. I'm now in the USA and, by chance, just set up a small transfer for a birthday gift. Luckily, it alerted me to 'daily limits' that applied to different types of accounts and transfers, none of which were sufficient to enable the transfer I will require. Been trying to obtain a phone number for RBS customer services - not easy. And every number I've tried thus far fails to connect. The online chat service 'Cora' is next to useless as you go around in ever decreasing circles trying to get it to understand the nature of your enquiry. Then when it finally concedes the matter requires human intervention, I'm informed I may have to wait 2 hours. Utterly rank customer service when you need it. I've banked with RBS for nearly 50 years so it's unlikely I'll move banks but I'm sorely tempted.

Car Insurance:

Insurance premiums have dropped around 18% over the past year and yet they were increasing my premium by more than 42%. If you include the expected 18% drop, they were trying to charge me at least 60% more than the going rate.

I visited Ayr Sandgate Branch yesterday on behalf of my Church. I was lectured, verbally abused and the gentleman had the audacity to slap the desk as he was speaking to me. I had put coins in a bag as part of each lodgement, the bags were dated. I should have put them through the machine at the back door and got a print out. This was bank policy. He said if there had been a queue he could not have helped me - the bank was EMPTY and no queue. I offered to take the coins back and go to the machine but he decided he would do it - stomping around like a bloomin 2 year old! He suggested I sit down and he would 'bring the pay in books to me when he was finished' During this time I watched the slides, one of them says RBS do not tolerate abusive or aggressive behaviour from their clients, obviously this doesn't work the other way. He had offered to get the Manager to speak to me which I declined, however reading this notice about behaviour I changed my mind. He brought my pay in books over and said 'that's you pal' Eh no - I am not your pal. At this time I changed my mind and did ask to speak to the Manager. Is a sample of the customer service on a quiet day?- I hate to think what it is like when the bank is busy!

I've been with Royal Bank of Scotland for nigh on 10 years and yet Im treat like nothing, After 10 years and money going in you'd think when you desparately needed a small overdraft for 6 days or loan, but overdraft is best, you can't get one, its all one sided crap. I am stuck in Croatia caught out by the other organisations and needing to pay for a tooth repaired and nothing left for room or food as of the 30th March . I would need small overdraft until the 4th April

Absolutely awful. Refuse to block a payment that I've reported as unauthorised, simply because it is "pending".

I will be changing bank ASAP. Not the first time I've had issues with these idiots.

DO NOT BOTHER USING THIS BANK.
A VERY RUDE RBS CALL CENTRE "man " HAS JUST HUNG UP BECAUSE I PULLED HIM UP ON HIS TONE AND MANNER WITH MYSELF.
I WILL BE LEAVING RBS NOW .
HE ASKED ME HOW HE COULD HELP ,I SAID I HAD LOCKED MYSELF OUT OF MY DIGITAL BANKING ,TO WHICH HE RESPONDED WELL HOW DID YOU MANAGE TO DO THAT ! BAD TONE BAD ATTITUDE .
WHEN I EXPLAINED I HAVE THIS PROBLEM EVERYTIME RBS UPDATE THEIR BANKING APP. HIS RESPONSE WAS WELL I LOOKED ON OUR SYSTEM AND YOU PUT IT IN WRONG ! I SAID WELL OBVIOUSLY YOUR SYSTEM KNOWS MY PASSWORDS BETTER THAN ME THEN .
HE WAS CONDACENDING .I EXPLAINED NOT EVERYONE IS I.T. LITERATE AND I AM SURE YOU DEAL WITH PEOPLE LIKE ME EVERYDAY WHO HAS NOT SWALLOWED A I.T. MANUAL.
HE WAS RUDE THROUGHOUT AND SAID I CAN SEE WE ARNT GOING TO GET ANYWHERE AND HUNG UP .SO HE GETS TO BE RUDE AND I CANNOT RETURN THE FAVOUR AND I CANNOT ACCESS MY FUNDS .
SO YOU CAN KEEP YOUR BANK AND CONSTANT APP UPDATES AND LAYOUTS THAT DO NOT WORK FOR ME .
THE TREATING STAFF WITH COURTESY HAS GONE TO THE POINT WHERE STAFF ARE RUDE AND CUSTOMERS ARE TALKED TO LIKE MORONS .
TRY EMPLOYING SOMEONE OF DECENT AGE WITH A MORE SYMPATHETIC ATTITUDE .
I STATED I HOPED THE CONVERSTAION HAD BEEN RECORDED ,AS HE WAS RUDE IN HIS ATTITUDE ASKING ME "HOW HAD I MANAGED THAT " NOT JOKINGLY ,JUST RUDE ,SO HE SET OUT THE WAY THIS CONVERSATION WAS GOING AND I WILL NOT PUT UP WITH WHAT CAN ONLY BE CALLED RUDE
Been with you since 2008 and you certainly haven't improved ,was a lovely Bank when i joined you and even when my husband wanted to leave for another bank I stayed loyal. But you have RUDE staff who probably were at school in 2008 ,no manners and a righteous attitude ,big man talking down to a Woman on a phone !

Just received a letter saying they'll move my mortgage deal to a variable one, because I have less than 10k to pay back.
That is currently at 7.74%.
You are greedy !!! I'll move my mortgage somewhere else!!!

Despite closing all accounts over a decade ago they still hassle me with emails, ignore my complaints and fail to correct their data

This review is for the RBS Credit Card only. I don't bank with RBS but I find the App for managing my RBS credit card to be excellent. I have a Nationwide account and trying to manage my Nationwide Credit Card is a pain compared to RBS