Redrow Reviews 9.471

The dedication from the sales team, so helpful and understanding. The quality of the property and the after sales with the limited snags we had they were very helpful and proactive in sorting anything we needed. Everyone friendly never feeling you were being overlooked. Shout out to Olivia, Nicola and Danny.

Kings moat garden village Chester 142 thanks Anna

Great experience reserving our new home. Jesse at Amington Gate has been fantastic and really helpful throughout. Made the whole process super easy.

Can’t wait to get the keys now.

We are first time home owners currently awaiting the completion of our property with Redrow. The entire experience with Jesse at the Tamworth estate has been 2nd to none. From the initial consult, to ordering and placing our fixtures, we have been informed every step of the way.

Redrow are known for their build quality and customer first approach and that is exactly what we've been given.

We’ve had such a good experience so far with purchasing our new house on the amington garden village estate, thanks to Jesse making it as easy and as smooth as possible! Really good help and communication :)

I had a fantastic experience working with Jesse while purchasing my home. From start to finish, Jesse was incredibly patient, always taking the time to answer my questions and explain every step of the process clearly.

What really stood out was his respectful, likable and professional approach. I never felt rushed or pressured, which made a big difference during such an important decision. He was also extremely supportive, ensuring everything went as smoothly as possible.

I wouldn’t hesitate to recommend him and Redrow to anyone looking to buy with confidence. Thanks Jesse, Sam

We’ve recently purchased a property on Redrow’s Churchlands development in Cardiff.

The experience from start to finish has been really positive, and we’d like to say a huge thank you to Sian the Sales Negotiator who’s been with us every step of the way.

Sian was incredibly supportive, knowledgeable, and was always willing to go the extra mile for us. She was always available to answer any questions we had, however big or small.

We are very grateful for her help and support. Thank you Sian.

Stuart & Janice

We are currently in the process of buying our second new home with Redrow.

Jesse at Eagle Gate, Tamworth has been amazing throughout the process so far. He has helped us with part exchanging our current property, our choices and he is always happy to answer all our questions. When the completion date had to be moved, Jesse helped us move the date to a day that worked for us because of work.

Due to the excellent customer service and build quality, this is why we have picked Redrow again to buy our forever home

I have been in my Redrow home for 12 months.
The whole experience from viewing properties, securing the purchase and move was brilliant . Jesse at Redrow, Amington Garden Village was a tremendous help, and guided me through the process in a professional and friendly manner. The after care has also been excellent and both Kirsty and Jesse responding quickly to any queries or snagging problems which were minor and few.
Really pleased with my new home and attentive service from the staff. Thank you.

We’ve had a fantastic experience with Jesse throughout the process of purchasing our first home with Redrow. As first-time buyers, we had a lot of questions, and Jesse has been incredibly patient, supportive, and knowledgeable from the very beginning.

He has kept us consistently updated at every stage, making sure we always knew what was happening and what to expect next. Nothing ever felt like too much trouble, and he took the time to explain everything clearly, which really helped put us at ease.

We also really appreciated his honest opinions and guidance when we needed help making decisions — it made the whole experience feel much less overwhelming.

Overall, Jesse has made what could have been a stressful process feel smooth and manageable. We’re very grateful for all his help and would highly recommend him to anyone going through their home-buying journey.

They have been extremely so helpful Jess &josh at the Amington garden village they have gone above and beyond there knowledgeable at there jobs I couldn’t have been so thankful in the way there looking after my family on our new property purchase and there sales manger Rebecca who as assisted us to I really would like the top management at Redrow give them some form of recognition for all there hard work looking forward to moving very shortly best regards to the team mr zoltan Mario olah and family ❤️

We recently began the process of purchasing a new home at Royal Gardens in Worcester. The experience was made exceptional thanks to the outstanding support from the Donna Sabin. From our very first interaction, she has been professional, approachable, and incredibly knowledgeable, guiding us through each stage of the process with clarity and confidence.

What stood out most was Donna’s genuine commitment to customer service. Donna is always available to answer questions, no matter how small. Donna’s proactive communication, and willingness to go above and beyond continues to make the process feel smooth so far.

Donna is incredibly patient and always takes times for us even when she is busy and her honesty and transparency has built a strong sense of trust.

We would highly recommend Donna and want to thank her for looking after us so far, we can’t wait for our new home to be completed.

We’ve been dealing with Barrat Redrow (formerly Redrow) Homes looking for our perfect property. We have been so impressed with the service provided by their Sales Team member Suzie previously at Woburn Sands and now at L.Buzzard. She is incredibly knowledgeable – knows her ‘stock’ and has a wealth of experience second to none which clearly shines through. Suzie is personable, smiley, has the patience of a Saint, never rushes you and nothing is too much trouble. Its such a pleasure to deal with her as she takes the time to understand exactly what you are looking for and remembers every detail, then informs and guides you accordingly through all the options. She turns the otherwise daunting task of house-hunting into a truly positive and happy experience!

I’ve had such a positive experience purchasing my home at The Mulberries in Witham, and I want to say a huge thank you to Allison and Tracy.

They’ve both been incredibly supportive, knowledgeable, and always willing to go the extra mile. Buying a home can be overwhelming, but they made the whole process feel smooth and reassuring.

A special mention to Allison, who was amazing when helping me choose tiles and interior finishes — she made the experience feel exciting and easy rather than stressful. Despite my mum and I going back and fourth on the preferred choice.

Both Allison and Tracy have been responsive, patient, and genuinely caring throughout. I’ve always felt well supported and informed.

I’m so grateful for their help and would highly recommend them to anyone buying at The Mulberries.

— Esther

John did an amazing job fixing water damaged to my bathroom wall. The wall is good as new, and John was quick, thorough, and polite. Thank you!

We have been working with Emily to purchase our new home and she has been incredible throughout. We cannot say enough good things about the service we have received and how enjoyable Emily has made this process. We had been looking at various developments but the quality of Redrow homes and the customer service totally sold us!

No sound insulation .
The neighbours and folk outside may as well live with me .
The worse place Ive ever lived for the sound quality its shocking .
Making my life very stressful hearing every noise .
Cant wait to move out .

Moved into to our lovely new home in July 2025, being a second owner, which we bought from a lovely couple, who had clearly decorated and done the outside and interior to a great standard and spending great amount of money. The house was perfect and the outside stunning, the outside still is.The good things end here, soon after moving into the property the development adjacent to our property began, which we were aware of, and we expected noise and occasional movement of machinery. My wife and I are both involved in Construction and are aware of the practices, when construction is underway. The constant movement of a 13ton excavator driving up and down within a couple of meters of our boundary is to one friend visiting (they described Scary!) the whole house shakes, doors rattle, television vibrates, kitchen doors rattle, glasses vibrating against each other, honestly only can describe as being in an earthquake. I have from this point been documenting the faults within the house we bought only a month before the construction works began, which was perfect. The lists getting bigger week in week out: Ensuite bathroom tiles cracked, split, grout opened and letting water in, door casing have dropped, I would say around 5mm, En suite floor showing signs of movement (Grout cracked). Ceilings have new cracks every day, in some cases when the excavator comes by the dust and filler from the cracks collects on the floor. Screw pops, well every ceiling in every room, to be honest the plastering is dam right dreadful. Staircase/banister moves daily, with paint and filler constantly falling, the kitchen cupboard doors are adjusted weekly, but I have stopped now as the mechanisms are too loose to now be effective. I have installed felt pads to all doors to quieten the rattles. The front door is out of line and once the sun is out and the door warms, it warps (Common problem, as the neighbours have had doors changed for the same problem). All guttering’s leak and are full of construction debris. And on and on. We contacted Redrow customer services and explained the situation, this was a complete blank and no one from Redrow was in the slightest interested. So formal complaint went in, finally got somewhere, Redrow contacted us, and advised the area construction manager and a lady from customer care would visit us. Day of the planned visit from Redrow, only the customer care lady arrived, I invited here in to look around and to feel the vibrations from the ongoing works, and what a surprise the only day a Redrow representative arrives at our property, and no works are going on. The lady quite rudely said it was natural settlement and we had chosen to buy next to a construction site. So, I went back to Redrow and began exchanging emails with the head of Customer Care (Southwest, AJ). AJ is not a person I would say, would be good at customer care, he is abrupt, rude and threatening, with no empathy to customers needs, frankly he doesn’t give a dam about the customers, or the effect of the adjacent construction works, are having on our lives. After drawing a blank with Redrow, we have now contacted the HSE, NHBC, Considerate constructors, Stroud Council and our own insurance company. The insurance company was good and has advised us to reach out to the new home Ombudsmen, which I will once the construction works have been completed, and I have finished our log of the construction activities and damage to the property. Before I end my rant, just another point, a bout a week ago we had the Redrow construction team knock on our door, to ask us to move our vehicles, so they could dig up the road, bang in front of our house. I flatly refused, as my drive was unavailable due to a new fence being delivered. I informed the construction team I would move it if Redrow agreed to look at my house and agree to carrying out the repairs, basically it was the only thing I had as a lever of persuasion. 10Mins later Email AJ, basically threatening me with delaying the construction and the costs would be passed on to me. Note these works are out of the construction boundary. After cooling down a little I decided to move my vehicle, as I didn’t have an argument with the lads onsite, and they just want to get on. So, they dig up the road, do the works, back fill and fence off the unfinished hole. And its still here, with all the kerbs disturbed, and making accessing our drive difficult. The construction works have now been going on for nine months and we have been told they will continue till June/July 2026. Until the works are completed our lives and the progress of any decorating to the interior/exterior of our house will be on hold. I would urge anyone buying remaining houses on great Oldbury to have them surveyed by an independent surveyor before completion, especially the one towards the front.

I’m currently purchasing a property at Centurion Fields. The Redrow houses are fantastic. It’s been an absolute pleasure to deal with Lyndsay as my main contact. She is a huge credit to the business and someone who has always been friendly, professional and responsive to deal with. Her knowledge of the process and homes are second to none and I have hugely appreciated this. I also want to say thank you to Emily as well, who has also been great to deal with. It’s such a lovely team to deal with there, and I’m looking forward to completing on my new home soon!

We have visited Redrow at Houlton twice now and have to commend Kayleigh for her outstanding manner on both occasions.
She was extremely charming, very helpful and took the time to understand our needs.
I have to say she also recommended the most fantastic coffee house which has the absolute best cake I think we have ever had #The Tuning Fork.

Thanks to Darren & Toby for all their help. They always accommodate in any way possible and for that I’m grateful