RefersionReviews 

I am completely disappointed with how this platform treats independent brands; the frontend interface feels entirely outdated, and trying to cancel or get support is a total nightmare. They hide behind rigid, predatory contracts and automated emails instead of offering real, human customer service to business owners. Save your Boutique the massive headache and look for an alternative that actually values its partners.

I had a disappointing experience with Refersion. My affiliate account was suspended without a clear explanation, and I have been unable to understand the reason. I have reached out to support and hope to receive a manual review from a human representative. I simply want a transparent explanation and a fair resolution regarding my account and commissions.

Been trying to cancel for over a week, sending various emails just to be ignored. You can tell this company is just automated emails with a lack of real customer service.

Refersion is overpriced, outdated, and completely inflexible. The software delivers almost nothing for what they charge, and once you’re in, they make it as difficult and expensive as possible to leave. Even long-term customers are treated like ATMs to be milked, not partners to be supported.

The platform underperforms, the contracts are predatory, and the company hides behind rigid policies instead of doing what’s fair or reasonable. There are countless better alternatives that don’t lock you into absurd fees for minimal value.

If you’re considering Refersion, don’t. Save yourself the headache.

I have just registered to become an affiliate for a product company who is using Refersion to handle the backend of the affiliate program. A giant red flag for me is that you (as a user) have no control over which Cookies you want to allow or disallow. You are either in or out. Period. That is a fundamental requirement in most countries now.

The frontend design leaves much to be desired — it's outdated and not user-friendly. Important features such as detailed reports are missing. Additionally, we were overcharged. There are significantly better alternatives available.

They figured things out

Had to sign a one-year contract to use the software. Very expensive. Now after doing more research, found many other affiliate software apps that are much more affordable, and provide much better returns. Now still having to pay over $300 per month to finish out the contract. Company has no exit policy. You would think that after paying the company about $3000 to use their software, without it doing what it should do, that they would be able to end the contract early. Be very conscious before signing up with Refersion! Customer service is poor, and the tool is not nearly as effective as they make it seem like it is. Most affiliates that sign up are all coupon sites. They have very few reputable affiliates within their network

3 days later, update: After I responded to the email I quoted below, another Refersion rep got in touch with me and CC'd the merchant. He has consistently kept me updated since then and made efforts to contact them on my behalf, but the merchant has simply been silent. I appreciate their efforts, updates, and the fact that they are now taking action. I do, however, feel there should be some failsafe so merchants can't simply choose to ignore their affiliates and Refersion. A card on file, a held deposit, something. For now, we'll see what happens, but I am happy to announce that Refersion has stepped up.

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I signed up as an affiliate for a company that uses Refersion. Everything was fine until it was time to pay me. I triple checked the merchant's terms of service, and I am above the payout threshold and past the payout dates for the month. I contacted the merchant directly to ask why I have not been paid and they have not responded, so I turned to Refersion for assistance.

Copied and pasted directly from their email response, this is what a Refersion rep had to say: "Unfortunately, Refersion is not able to facilitate or action owed payments. Payments, terms, and payment schedules are dictated by each merchant individually, and the settlement of funds will need to be handled between merchants and the partnering affiliate directly." So a merchant can just decide to not pay you for your work and promotion, and Refersion finds that acceptable and offers no support. They didn't even offer to get into contact with the merchant on my behalf.

Refersion, you are only as trustworthy as the companies you choose to work with. I understand you cannot force payment, but to sit by and do nothing--no notices, no repercussions for a merchant's shady business practices--is unethical. This is supposed to be a three-way partnership between Refersion, merchant, and affiliates. How is letting the affiliates get shafted an acceptable business practice?

This compnay works with DROPSHIPFORSALE .COM THEY OWE ME MONEY FOR OVER $500 DOLLARS I CONTACTED THEM BOTH REFERSION AND DROPSHIPFORALE I keep getting the runaround they are both still not paying me DO NOT DO BUSINESS WITH OR ASSOCIATE YOURSELF WITH EITHER OF THESE COMPANIES!! YOU SEND THEM BUSINESS AND BUILD CONTENT AND PRMOTE THEM AND THEY DONT PAY YOU!!! FROM NOVEMBER 2021 I STILL DONT HAVE THE MONEY I AM OWED!!! SCAM ALERT! IF THEY ARE LIGET THEY SHOULD HAVE PAID ME BY NOW!

They ask for my credit card information for the free trial. I decided it wasn't for me and asked for my subscription to be canceled after noticing there was no such an option under my account settings, despite sending multiple emails to the support email I never got a confirmation from them. Waiting to see if they charge my credit card after the trial is over. I would be wary of doing business with this company.