Absolutely delighted with our new LVT kitchen floor - first class service from start to finish. Polite and friendly tradesmen, screeding and laying on top of the existing tiles - really gives the roo... Toon meer
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i made a large order of near 1000 meters square. The factory stopped making it halfway through despite the factory's commitment but Remland lady arranged for them to put some more roles into productio... Toon meer
Bedrijf heeft geantwoord
Excellent! The product looks fine along not used yet and delivery was very swift after ordering.
I found them very good to deal with when ordering the carpet and asking for advice on how much to order, especially as it was a complicated pattern. They were usually quick to deal with any email... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Remland Carpets & Flooring is a family run flooring retailer based in Folkestone, Kent with over 33 years of experience supplying quality flooring to homes and businesses across the UK. We offer a wide range of flooring options, including Carpets, Vinyl Flooring, LVT, Laminate, Wood, commercial flooring and so much more. Whether you are updating one room, renovating your whole home or working on a commercial project, our team is here to help you find the right flooring for your space, style and budget. At Remland, we pride ourselves on offering friendly, knowledgeable advice and excellent customer service from start to finish. Our experienced team can guide you through product choices, measurements, samples, suitability and aftercare, helping to make the process as simple and stress-free as possible. Customers can shop online through our website, visit our showrooms in Folkestone and Hythe, or speak to our team directly for advice and support. We work closely with trusted manufacturers and suppliers to provide a wide selection of designs, colours and finishes, with options to suit both domestic and commercial environments. From stylish carpets and practical vinyls to durable commercial flooring solutions, Remland Carpets & Flooring is committed to providing quality products, competitive prices and a personal service you can rely on.
Contactgegevens
Unit 1-3 Park Farm Industrial Estate, CT19 5EU, Folkestone, Verenigd Koninkrijk
- 08002461099
- help@remland.co.uk
- www.remlandcarpets.co.uk
4,4
Uitstekend
103 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Professional high quality services
Professional, seamless experience with remand carpets. From the online sales team, to the in store experts, remland carpets offered exceptional quality at competitive prices. I cannot recommend enough.
3 juli 2026
Antwoord van Remland Carpets & Flooring
Hello Hayley,
Thank you so much for your fantastic review and recommendation! We’re really pleased to hear you had such a professional and seamless experience with us, from our online sales team through to our in-store team. It’s great to know you were happy with the quality, service and competitive prices, we really appreciate your support.
Best wishes from us all
helpful phone lady
i made a large order of near 1000 meters square. The factory stopped making it halfway through despite the factory's commitment but Remland lady arranged for them to put some more roles into production; and also stored some of the rolls for me for a few weeks as there was too much for me to take in one go.
1 juni 2026
Antwoord van Remland Carpets & Flooring
Hello Matthew,
Thank you so much for your review. We’re really pleased we were able to help with such a large order and work with the factory to arrange further rolls for you. We’re glad the team could also assist by storing part of the order until you were ready to take it. We truly appreciate your patience, support and kind feedback!! And a big thank you for all the orders you have placed with us too.
Best wishes - Remland.
Great service
Great service. Quality product. Very happy with fitting and customer service.
5 juli 2026
Antwoord van Remland Carpets & Flooring
Hello Ashley,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with the service, product quality and fitting. Your kind feedback means a lot to us.
Lovely product
Lovely product! Great service for both the free samples, to help us make our decision, and the delivery of our flooring. Thank you!
29 juni 2026
Antwoord van Remland Carpets & Flooring
Hello,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with the product and that our free samples helped you make your decision. It’s also great to know the delivery service went smoothly. We truly appreciate your feedback and support.
Highly recommended
Highly recommended. Great product and very prompt delivery at a very competitive price.
22 juni 2026
Antwoord van Remland Carpets & Flooring
Hello Gary.
Thank you so much for your lovely review and recommendation. We’re really pleased to hear you’re happy with the product, prompt delivery and competitive pricing. We truly appreciate your support.
Same excuse they use for discolouration…
Same excuse they use for discolouration of kitchen lino
Looks terrible
It went white ish after a few week
And they are saying there was grease underneath
How can they make a statement like that as they never layed it
15 januari 2026
Review zonder uitnodiging
Antwoord van Remland Carpets & Flooring
Hi Claudia,
Thank you for your additional review. We are sorry to see that you have left a further review regarding the same complaint, which has already been investigated and responded to.
As previously advised, the images and details provided were passed to the manufacturer for assessment. Their feedback was that the discolouration shown did not appear to be a manufacturing fault with the vinyl itself and they advised that it was more consistent with an issue beneath the flooring, such as trapped moisture or contamination affecting the surface appearance. This is the manufacturer's professional response to the claim.
We appreciate that we did not fit the flooring, which is why we recommended that your fitter reattend, lift the vinyl and inspect the subfloor/installation area properly. With our 33 years + of experience, this is a common issue that is raised with us when the vinyl has been laid, as well as the manufacturer so we can unfortunately identify the issue with images. We did not say grease underneath, but damp.
We understand this is frustrating, however we can only respond based on the information provided, the manufacturer’s technical advice.
Best wishes,
The team at Remland.
Antwoord van Remland Carpets & Flooring
Hello Cliff,
Thank you for your review! We really appreciate you taking the time to do so, we hope to see you online again soon.
Wonderful
Wonderful. Love my new coir outdoor mat! The texture, the rich dark colour and the easy communication. Thank you for making my entrance feel special!
22 juni 2026
Antwoord van Remland Carpets & Flooring
Hello,
Thank you for leaving a review!!
We’re delighted to hear you love your new coir outdoor mat and that you’re pleased with the texture, rich colour and communication throughout. It’s wonderful to know it has helped make your entrance feel special. Thank you again for choosing Remland, we really appreciate it!
Superb service
19 juni 2026
Antwoord van Remland Carpets & Flooring
Hi Graham,
Thank you so much for leaving a review, we are so glad you are pleased with the service provided! We hope to see you online again soon.
Absolutely delighted with our new LVT…
Absolutely delighted with our new LVT kitchen floor - first class service from start to finish. Polite and friendly tradesmen, screeding and laying on top of the existing tiles - really gives the room the wow factor it was lacking. Finally got round to doing a review - thanks to James for organising everything and adding that personal touch - would highly recommend! TJ
13 april 2026
Review zonder uitnodiging
Antwoord van Remland Carpets & Flooring
Hello TJ,
We’re absolutely delighted to hear you’re so pleased with your new LVT kitchen floor and that it has given the room the wow factor you were looking for. It’s great to hear your kind comments about the service from start to finish, as well as the friendly and professional tradesmen. We’ll also be sure to pass your lovely feedback on to James, he’ll really appreciate it!!
Thank you again for choosing Remland and for recommending us!
Five star service from start to finish
Five star service from start to finish.
Thank you.!
Easy navigation of web site and ordering system. Delivery was very quick and I was kept informed throughout every step.
Highly recommended.
16 juni 2026
Antwoord van Remland Carpets & Flooring
Hello Susan,
Thank you for your kind review!
We’re really pleased to hear you found the website easy to use and that your order arrived quickly. It’s great to know you were kept informed throughout the process too.
Thank you again for choosing Remland and for recommending us, we really appreciate it!
Used a,few times now for myself and…
Used a,few times now for myself and customers. Very happy with the service and product
15 juni 2026
Antwoord van Remland Carpets & Flooring
Hello Paul,
Thank you so much for your review!
We really appreciate you choosing Remland for both yourself and your customers. It’s great to hear you’ve been happy with the service and products each time. Thank you again for your continued support!
Awful experience
Nothing but problems.
Firstly, part of my order was cut incorrectly but Remland rang me and resolved this before delivery.
I then had delivery with a missing item. The missing item took four attempts/days to be delivered. During which time, I stayed on site and wasted my time and money.
When the missing part was then delivered, two part of the order were damaged.
Remland are unable to source the replacements within the same batch number and the house will now have a variation.
I told Remland that I am considering a return for full refund but the member of staff tried to tell me that’s not possible. The consumer rights act clearly states that a business is legally bound to refund an order if it is delivered damaged.
Still no resolution and no confirmation of replacements.
10 juni 2026
Review zonder uitnodiging
Antwoord van Remland Carpets & Flooring
Thank you for your feedback. We're very sorry that your experience did not meet the high standards we strive to provide. We appreciate how frustrating the delivery issues and product damage must have been. As discussed, we have now worked with you to reach a resolution and we're pleased we were able to resolve the matter. Customer satisfaction is extremely important to us and we appreciate your patience throughout the process. We wish you all the best with your new flooring.
Great customer service
Great customer service, have been using Remland for all our carpet and flooring needs for as long as I can remember. Have had carpets, laminates and lino flooring throughout our house with no issues. Dave is fantastic, and has always been attentive to our needs offering several alternatives and always offering a great price. Recently had stairs, landing, and two bedrooms carpeted and bathroom lino. The fitting team were very friendly, professional and extremely efficient. Flawless service.
5 mei 2026
Review zonder uitnodiging
Antwoord van Remland Carpets & Flooring
Hello Stuart,
Thank you so much for your fantastic review! We really appreciate your continued support over the years and are so pleased to hear you’ve been happy with your carpets, laminates and vinyl flooring from us.
It’s lovely to hear your kind comments about Dave, we’ll be sure to pass this on to him. We’re also really glad the fitting team were friendly, professional and efficient, and that you’re pleased with the finished result.
Thank you again for choosing Remland for your flooring over the years. It means a lot to us! Best wishes!!
Brilliant
Brilliant. I was so late ordering this flooring and they put a rush on it and delivered as promised when they said they would.
And it was quite a small order tbh. Thanks! Will be ordering again.
9 april 2026
Antwoord van Remland Carpets & Flooring
Hello Jane,
Thank you for your kind review! We’re really pleased we were able to help get your flooring to you in time and it’s great to hear everything arrived as promised.
No order is too small, so we’re glad we could help. Thank you again for choosing Remland, we look forward to helping you again in the future!
Excellent service and really helpful…
Excellent service and really helpful staff. Really pleased with the carpets and how accommodating Remland were front start to finish. Thank you! Highly recommend ⭐️
27 maart 2026
Review zonder uitnodiging
Antwoord van Remland Carpets & Flooring
Hello Jordan,
Thank you so much for your lovely review!
We’re really pleased to hear you were happy with the service and found our team helpful from start to finish. It’s great to know you’re pleased with your new carpets too. Thank you again for choosing Remland and for recommending us, we really appreciate it!
Look forward to seeing you again soon!
Ordered laminate flooring
After a bit of mis communication, Remland was extremely helpful and I would use them again in the future when I require anymore flooring
19 maart 2026
Review zonder uitnodiging
Antwoord van Remland Carpets & Flooring
Thank you for your review! We're pleased we were able to get everything sorted for you and that you were happy with the service in the end. We really appreciate your understanding and are delighted to hear you'd use Remland again in the future. We look forward to helping you with your next flooring project! 😊
Good to deal with but need to change courier
I found them very good to deal with when ordering the carpet and asking for advice on how much to order, especially as it was a complicated pattern.
They were usually quick to deal with any email questions.
However, they use a rubbish delivery company (DX - who I've reviewed separately and given just a 1 star rating to). They should really consider using a better courier. I've decided that I won't use any company who uses DX for delivery in the future.
15 januari 2026
Review zonder uitnodiging
Antwoord van Remland Carpets & Flooring
Hello Susan,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you found our team helpful when ordering your carpet and that we were able to assist with the advice you needed.
We’re very sorry to hear that the delivery experience with DX let things down. We completely understand how frustrating this must have been and we do take feedback like this seriously. Courier performance is something we monitor closely and your comments will be passed on as part of our ongoing review of delivery options.
Thank you again for your feedback and for choosing us. We’re sorry the courier experience affected your overall impression, but we’re glad we were able to help with the ordering side of things.
Avoid shopping here at all cost
Avoid shopping here at all cost. Received wet, dirty and broken laminate after reporting it they cursed me out. Samples are polished when sent but when you order laminate it's not polished.
9 januari 2026
Review zonder uitnodiging
Antwoord van Remland Carpets & Flooring
Hello Sherry,
Thank you for your feedback. We’re sorry to hear that your order arrived in poor condition.
All laminate flooring leaves our warehouse in good order and is checked prior to dispatch. Unfortunately, on this occasion the damage reported appears to have occurred during transit with the courier, which is something outside of our direct control. When issues like this are reported, we are always happy to raise a claim with the courier and work towards a resolution.
Regarding samples, these are supplied to accurately show the colour, texture, and finish of the flooring. Full packs are supplied exactly as manufactured and are not treated or “polished” differently from the samples.
We also feel it’s important to mention that our team were spoken to in an abusive manner during contact. While we understand frustration when something goes wrong, we ask that communication remains respectful so we can help effectively.
We regret that this experience was disappointing and remain willing to assist when concerns are raised appropriately.
I paid for vinyl flooring with cutting…
I paid for vinyl flooring with cutting and delivery however it was not cut n they seem to have gave me end of roll as was stapled to huge hard cardboard and plastic tube I rang to ask them to remove this as I'm a disabled pensioner but they were unhelpful and told me to ask a neighbour to remove it but none of us drive n it wudnt fit in a car it is very heavy n I'm unable to move it so it's stuck in my home.no custom service whatsoever as I paid for cutting but no offer of refund for this I am very upset by the way I've been treated by remland carpets n wud never ever buy from them n advise nobody else to I have photos of the great big tube I'm left with
14 november 2025
Review zonder uitnodiging
Antwoord van Remland Carpets & Flooring
Hello Ms Green,
Thank you for your feedback, and we’re very sorry to hear how upsetting this experience has been for you. We genuinely regret that you feel let down, and we understand how difficult this situation must be, particularly given your circumstances.
To clarify, all vinyl flooring is supplied with a cardboard recyclable tube inside the roll. This tube is essential to keep the flooring securely rolled during transit so that it arrives without damage, creasing, or distortion. It forms part of the standard protective packaging used for vinyl flooring, including cut lengths, and is not an indication that an end-of-roll product has been supplied.
As the tube is part of the packaging material, we are unfortunately unable to arrange collection or disposal of it. We would recommend checking if a neighbour, friend, or local recycling service may be able to assist with removal. Alternatively, when your household waste or recycling is collected, this is typically something the council will accept if broken down.
We are very sorry if this was not clearly explained at the time and if our communication did not meet expectations. This is not the experience we want for our customers, and we will be reviewing the feedback regarding how your enquiry was handled to ensure we can improve our service going forward.
Thank you for bringing this to our attention.
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