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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great clothing but even better customer service. Had to exchange an online order for a different size and they couldn't have been more helpful. Very personable and professional, which is unique in tod... Toon meer

Beoordeeld met 5 van de 5 sterren

I used to be a regular customer of Remus when I lived in Nottingham but moving to South Wales finished my connection with the brand. Some years later I saw them on Facebook and thought I'd renew the... Toon meer

Beoordeeld met 5 van de 5 sterren

I was in search of a specific tie and handkerchief set for our wedding that had been recently discontinued. After contacting customer services, they were extremely helpful in locating one for me from... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a problem with a rivet on my jeans. The customer service was excellent - friendly staff, kept me updated, extremely helpful and got it sorted for me quicker than I expected. I was impressed and... Toon meer

Bedrijfsgegevens

  1. Herenmode

Geschreven door het bedrijf

Remus Uomo provides design-led, formal tailoring and off-duty casuals to men who take a serious attitude towards fashion. Remus Uomo is on a mission to make men’s style more accessible, to create simple yet smart everyday pieces, that make it easier for men to dress well no matter what the occasion.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

52 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

I was impressed of the packaging

I was impressed of the packaging, the quality of the fabric and how it fits. However, as I was a new buyer and don’t know anything about the merino wool I was expecting a warmer sweater, also the neck of the sweater was folded, so I’ll need to iron it to get rid of the creas

27 oktober 2025
Beoordeeld met 5 van de 5 sterren

Amazing customer service

Amazing customer service.

Swift response to any queries, which is rare these days! They were able to help resolve an issue the courier service caused.

Very helpful and left me very confident do order again!

15 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top Class Customer Service

The customer service with Remus was first class. I had an issue with the courier on a return (for size) and the Remus customer service team got it rectified immediately and issued repayment immediately. Also, the quality of clothing is always top class.

23 september 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I ordered a product on Friday and paid…

I ordered a product on Friday and paid for express delivery which is 1-2 days.

It is now Wednesday so 5 days later and product has not been delivered.

3 september 2025
Logo REMUS UOMO

Antwoord van REMUS UOMO

Hey Barry,

Thank you for your review and for sharing your experience with us.

As stated on our shipping policy, our express delivery is 1-2 working days. As your order was placed after our 2 pm cutoff time on a Friday, this carried through to Monday for fulfillment at our Head Office.

Our tracking shows that this was delivered to you on Wednesday. If you are still experiencing issues with delivery, please contact us at help@remusuomo.com, and we will be happy to assist you further.

Thanks

Ben
Remus Uomo

Beoordeeld met 5 van de 5 sterren

nice quality regular fitting jacket

nice quality regular fitting jacket
delivery a bit slow....

15 augustus 2025
Logo REMUS UOMO

Antwoord van REMUS UOMO

Hey Oliver,

Thank you for your review and for sharing your experience with us.

We are thrilled that you like the quality of your new jacket and that it fits you well. Our team work very hard to create high-quality garments that our customers will love.

I am sorry to hear that you found the delivery slow. According to our tracking, this was delivered within your selected delivery period, but if there are any issues, we would love to know more. Please email us at help@remusuomo.com.

Thanks

Ben
Remus Uomo

Beoordeeld met 1 van de 5 sterren

Still not received my refund from a…

Still not received my refund from a returned item

15 augustus 2025
Logo REMUS UOMO

Antwoord van REMUS UOMO

Hey Adrian,

Thank you very much for your review and for sharing your experience with us!

I have looked into your return and can see this was received at our Head Office 2 working days ago. As per our returns policy, returned orders can take up to 7 working days for us to process and action the refund/exchange. Rest assured, you will receive your refund shortly.

We have sent you an email. Please feel free to reply if you have any further questions.

Thanks

Ben
Remus Uomo

Beoordeeld met 5 van de 5 sterren

Good website

Good website, delivery was spot on and I would recommend

15 augustus 2025
Logo REMUS UOMO

Antwoord van REMUS UOMO

Hey Liam,

Thank you for your kind words and for sharing your experience with us. Your recommendation truly means the world to us.

Thanks

Ben
Remus Uomo

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

Purchased a jacket online, arriving a few days before leaving for a trip. Although, on initial try on the jacket was too big.

Fiona and her team went out of her way to pull out all the stops so that I could have the smaller size just in time before jetting off.

Many thanks again, brilliant customer service!!

12 augustus 2025
Review zonder uitnodiging
Logo REMUS UOMO

Antwoord van REMUS UOMO

Good morning,

Thank you so much for your review and for sharing your experience.

Our customers are at the centre of everything we do, and we are simply delighted we were able to help you before your trip. I will be sharing your kind words with Fiona and the rest of the team.

Thanks

Ben
Remus Uomo

Beoordeeld met 5 van de 5 sterren

As an old person that struggles…

As an old person that struggles with technology imagine how happy i was to see an old school phone number on my Remus invoice.what surprised me even more that with one ring the phone was picked up buy a wonderfur representative called Fiona Who guided me throw the returns process with ease and dun with joy and clearly a love for her job.Go Fiona Thank you so much.D jones

4 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

We recently got married in Tuscany, and the suit shopping prior to shopping at Remus was a nightmare.

The staff from Remus helped us a great deal, sorting correct sizing and styles. I will 100% be ordering again.

Once again, thank you so much. Keep it up!

19 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered a suit online for an…

I ordered a suit online for an interview.
I live quite rurally, so I got in touch with Remus Uomo as I needed to be sure the suit arrived promptly. They upgraded the delivery to premium and the suit arrived in time. The fit was exactly as described online. The online team were helpful, and had it not been for their assistance my rural living would have caused the suit to arrive late.
While the interview was not a success, the suit and the team at Remus did their part.
Thank you for the excellent service.

7 juni 2025
Review zonder uitnodiging

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