rentomojo.com Reviews 30

I wouldn’t recommend anyone to use this company service vice absolutely unprofessional, if u want to loose ur money best place to go , I waited for two weeks booked a two ton ac got it modified to 1 ton ac as it was out of stock made me wait till delivery date and lied to me saying product is defective I cancelled ordered booked another ac again and again contacted customer support told me same lie product is defective , and made me wait , few days until I questioned where my product was after paying, you then told the ac was out of stock, then made me pay and book again for the second time, after which again in a few days I called and you informed that the ac was unavailable again and modified my order to a different ac while promising me it would be delivered on the date I had requested, even after this you guys did what you wanted and it got delivered 4 days later. Which I was very upset about because I have to take a leave from my job and stay so you guys can come when you feel like it. And now when the ac has to be installed, on the 5th April, the urban company installer was supposed to come and he called and informed me that you guys had booked to the wrong location. I again had to wait to get on call with your customer service which took so long and promised me you would get someone to come do it that day it self and said would call me back with the details soon. Instead urban company called me later and informed me that they can’t , and they assured me on the 6th morning someone will come and fix the ac. And now finally urban company called me again and informed me that the booking was made to the same area again which is far away from my actual house so they won’t be able to come to fix it and YOU guys will have to book it to the right location. Now I’ve been trying to connect to RentoMojo for the past hour and still haven’t received a call back. You guys are so incompetent and keep booking the ac installer to the wrong location everytime with the wrong pincode. How is this my problem and how long do I have to keep waiting for this???? I would not reccomend anyone to use RentoMojo because of how terrible you guys service is. You should know my correct address by now right?????? Now by the time you guys even call back there won’t be a slot available for an installer today. Why on earth should I be waiting for even a second longer????? After everything you guys have done wrong???????????????

Everything seems to function smoothly until the order is placed and they have my money. After this point, it is utter mismanagement at every level. The customer service is using standard message templates that begin to get very aggravating after the 3rd time I had to deal with them and being told not to worry and that everything will be sorted out. I ordered several items from them unfortunately and not a single delivery was made in time or in an organized fashion causing unnecessary stress and aggravation. They have no contact number to call for urgent matters, the numbers they provide for their drivers are useless as their drivers never answer their phones. Items listed, ordered and paid for are suddenly not available on the date of their delivery. Just today, I finally lost my patience with them and have decided not to do any further business with this company and encourage all y contacts, friends and family never to work with this company either. Also, do not be fooled by the products they list as available. I have been tricked into ordering these twice already and then being told on the delivery date that they are not in stock. I'm not sure why they do this but can say that in terms of their logistics management and customer service, this company is poorly managed and desperately needs an overhaul in leadership, customer service and process management.

Fraud company sending defective items and not picking them up on time.
Scamming customers after taking payments. Please do not get anything from here.

WORST COMPNAY TO BUY PRODUCTS. THEY TAKE FULL MONEY. DO ERROR. CANT EVEN CHANGE YOUR CONTACT NUMBER & CANCEL YOUR PRODUCT. WORST PATHETTIC AND SHAMEFUL THEY ARE. THEY WILL NEVER SOLVE UR ISSUE BUT WILL CREATE MORE FOR YOU

Terrible customer service. For the INVESTORS and potential INVESTORS!
I understand that as a customer, I am supposed to make a payment on time, but due to a few financial circumstances, a few weeks back I asked the agent to give me time until the 25th of this month, and she didn't show any sort of empathy and when I had asked her to pass it over to a manager she straight away said no and started off to being rude and bossy over the call. I have spoken to multiple companies due to my issues, and the way this agent spoke was absolutely terrible. If any of the INVESTORS are looking at this or potential INVESTORS are looking at this. Please keep in mind that you're not trusting a company that maintains good customer experience. Even though I asked her to maintain a good tone she just went on carrying her anger throughout the call.

1. Late Deliveries and Lack of Transparency:
• Placed an order on October 24th with a promised delivery date of October 29th.
• No proactive communication about a defect; only found out upon inquiry.
• Endured multiple rescheduling (3rd, 5th, 8th November) without clear explanations.
2. Unacceptable Product Condition:
• After numerous delays, the mattress finally arrived on November 8th.
• Shockingly, it was delivered in the dirtiest and filthiest condition imaginable.
• Sent pictures to the customer support team, but no resolution provided.
3. Website Accuracy and Stock Availability Issues:
• Conflicting information about product availability on the website.
• Despite apparent stock on the site, faced cancellations citing "out of stock."
4. Customer Support:
• Unhelpful customer support exacerbates the frustration.
• No clear information on when the product will be delivered after the last cancellation on November 8th.
• This is the second time facing similar issues, indicating systemic problems.
5. Impact on Plans:
• Plans had to be repeatedly rescheduled due to the uncertainty of product delivery.
• The overall experience has been highly inconvenient and disappointing.
I expected a reliable service from RentoMojo, but this experience has been nothing short of a letdown. The lack of transparency, repeated delays, and unacceptable product quality have left me frustrated and questioning the reliability of this service. I hope for a prompt resolution and improvements to prevent others from facing similar issues.

Rentomojo service has been engaging in phishing activities. Conducting their operations according to their own terms. It's quite disappointing that they don't provide a customer care number, for emergencies. My disappointment began when I was making a payment for the month of July. The amount was deducted twice. Despite raising my concerns through chat no one arranged for a callback. I have documented the issue in an email along with attachments such as bank statements and payment receipts. It took them two months to acknowledge that the payment had been deducted twice and it was transferred to their bank account.

After enduring two months of frustration I had already requested relocation through their app as I was moving to a place, with three furniture items and one Air Conditioner (AC). However this company is terrible as they delivered all the furniture items but suddenly claimed that the AC was defective stating that it would not be possible to deliver it for another 7 to 10 days. How could anyone anticipate such an outcome without any written or verbal communication? For the 3 to 4 days I have persistently asked them for a solution or resolution regarding the AC issue. Unfortunately no satisfactory response has been provided yet leaving me still struggling to get my product delivered at my address.
I wouldn't advise anyone to use their service. In my opinion it's the worst company to obtain services from.

the immediate resolution they provide to your queries is just amazing

This is to express my high dissatisfaction over rentomojo customer service.such a pathetic service one could ever think of.

First of all i ordered one chair however it has defect as the buffer was missing and chair was loose.second time again they sent a defective chair because there were no buffer again and no seat cushion and chair stinking of severe sweat.I fell down from chair thrice because chair had no balance.I got bruises

Every time when i had to create a request it was difficult to get back to them as they do not have calling facility and nobody usually responds over chat bot.

somehow replacement was done however to much disappointment it was again defective seems like rentomojo do not have quality check of the products.

I raised request to them to close the subscription as i was highly disappointed with the services provided.However they did not do it only over call they told me they would call and refund of my deposits and rental will be done and mind you this is almost 15-20days back.However yet i did not get any closure for the same.

yesterday again i seek assistance from chat bot however they did not have any update regarding my case even after informing them that logistic have already taken the chair  15-20dys back yet the chat bot assistant kept on asking me to confirm if i have the chair or not.My point is do not you guys maintain the data.

And mind you i returned the chair because of defects why i have to pay rental ? because i did not use it and i need my security amount back as the chair had issue thats why i returned it

Why its asking me to clear my dues before specified days wherein i was told over phone waiver will be provided.

Rentomojo is such a fraud company now i know why you do not have call support.You guys never get back to customer.Rentomojo plays around ,they only know to mint money from customers by sending defective products and charging them security deposit because customer can not keep defective product ultimately they have to close the subscription.

I am gonna take this further as rentomojo is a Cheater company

Thanks

Divya

Terrible customer support, no one's ever available. Sent a faulty fridge thrice. The fridge glass was replaced with a random glass gave me cuts on my hands. Really dangerous. Took three weeks after the initial complaint.