repco.co.nz Reviews 

Don’t buy your snow chains with repco!!

We had a near death experience. On the advice of an employee at Repco, we bought snow chains for our Toyota Hiace. The chains break after just 10 minutes of driving up Mount Lyford. The chains were tight around the wheels, this was also checked after a short drive. We stood with our car next to a steep precipice, which then slid further towards the precipice. We were terrified!!!! After a while someone came who was the manager of the ski slope. He got the van turned but then the car quickly moved further down because of all the snow/ice. It was that the ice below melted for a bit otherwise we don't know how this would have ended.
The biggest joke was that we went back to the store to return the chains and they told us there was nothing wrong with the chains and waved us away to go up the mountain, which was completely irresponsible!!! We even spoke to the regional manager who told us that we return the chains because we would no longer need them and that we could get our money back! What a crazy person for this to be your first thoughts!!!

Order a pro rack fitting kit while they had a 25% sale ,2 weeks later went to pickup only to find they didn't order kit,useless hopeless south African lady would trust her to order fish and chips botany store

Click and collect 30 mins "Advertised online"
2 hours a waiting.
2 headlights
Rang customer service
Wouldn't even tell me her name passed on to store couldn't give any type of information apart from wait for email we are busy.
Should have realised 30 mins click and collect is for quiet times. Never actually seen more than 3 or 4 people in a Repco at one time ever.
Don't want to risk waiting 21 days for a refund. Wow another NZ institution gone the way of "if I am busy screw you"

Have made several purchases recently - both click-and-collect and online delivery. Overall been really impressed with the service provided.
Click-and-Collect orders have been prepared and ready to pickup in quick time.
Online orders have been dispatched promptly and received with minimal wait.
Staff at Repco Kerikeri are always helpful and provide great customer service.

Went in to buy part .have always had good service from this store. Looking around for the part I wanted and noticed half or the customers in the store weren’t wearing masks .The staff were .Sign on door telling people mask wearing is mandatory.
No one in store is enforcing this ,or even questioning.
I told the lady at the counter this and left .
I won’t be back
Grant

great service at fitzgerald ave repco in christchurch. young chap there took me straight to the coolant i needed for my wee barina and helped me out. mind you i only needed 5 litres not 7, the touch screen thing that showed you what product to buy was wrong for my car, but it wasnt his fault. i ended up buying too much but hey.