Rhino Reviews 

Arrived quicker than expected and a well made product.

Jacket was exactly as described, fits well and was delivered promptly.

Super fast delivery

Good price and delivered on time

Good grip , ball is slightly light than other balls used previously

100% the best online rugby equipment store> the quality of the equipment is fantastic, The delivery is fast and always on time, and customer support for questions and queries is wonderful, we have purchased a number of times and always a great service.

Great product (Union Flag jacket). Fast delivery.

Excellent customer service great value and prompt delivery

The body protection is high quality and you can see that this will last. Speedy service and I was kept up to date all throughout the process.

Great deals on rugby balls, good quality & fast delivery

Great products, delivered quickly.

Would highly recommend.

Firstly the delivery times are awful. However this can be overlooked when it comes to good products. But this is definitely not the case here. I bought £100 worth of clothing in medium size yet the tracksuit top feels more like a large and the polo shirt feels like a small. When wearing the polo it looks like I have squeezed into my PE kit from back when I was 13 years old. (I am 19 years old now…)

On top of all of this the material of clothing feels cheap and tacky and the logos are badges look poorly stitched on.

Worst part about it all is that there’s not much point complaining to the company themselves as there is no refunds and exchanges and even if they did send me out another size polo, it would take an eternity to arrive.

Edit: This is my reply to your response Rhino direct.

I have never had any sizing issues before with items of clothing. As I of regular build and fit into Medium tops/shirts/jumpers all perfectly fine. So this must be a manufacturing issue on your behalf. I am happy to return the item but this would be at your cost due to the item not being up to satisfactory quality.

Great interaction with the team at Rhino - especially Taylor. Quality of product - this time recycled match balls was excellent. Players love the grip and feel of the balls, and good to be doing our bit for the environment as well. Good value for money and speed of service as usual.

I recently ordered a new case for my I pad and after a few days received it via the post. This case was certainly the best of the three previous cases. Hope it will live longer the last one which only survived for three months before cracking! The only reason for not giving 5* was that I didn’t receive my promised 10% discount.
Order No 1748

Poor communication
Poor customer service
Lengthy delivery
Over inflated delivery costs (Given the time it takes to actually receive goods)

Order placed beginning of Dec 2021, zero communication nor estimated delivery timescale provided. After contacting via email to enquire where goods were at / when to expect delivery the response received was severely lacking I'm any form of customer care & rather abrupt. Still no further on & have no idea when my goods will arrive.

I ordered more than £80 worth of kit in October 2019, was aware of a potentially long wait due to personalisation however 18 months later I am yet to receive my order, with little help or support from the customer service team when I have contacted them. Incredibly disappointed.

Amazing customer service. I mistakenly ordered the wrong item, it was exchanged within 24 hours. The person I delt with was knowledgeable and helpful. I can't praise this company enough. Thank you.

Very helpful staff, great product, swift service and delivery- thanks

As described my rugby mad boys love it!