We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Toon meer
Bedrijf heeft geantwoord
Excellent experience. Item was out of stock, but I was told that the Cardiff branch had one that had been a display model, so was offered it at a reduced price. I accepted and spoke to the branch who... Toon meer
Bedrijf heeft geantwoord
Extremely helpful and knowledgeable staff, helped me find the right Amp to go with my Wharfdale Linton speakers I also purchased.
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
106 Cowbridge Road East, CF11 9DX, Cardiff, Verenigd Koninkrijk
- 0333 900 0029
4,9
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly and efficient staff
24 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Great service from Andy
Great service from Andy. Very friendly and knowledgeable. Explained my options on purchasing a TV very fully without being too pushy. Would recommend to friends.
26 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Excellent service
Excellent service, as always. Knowledgeable and friendly staff always make you feel welcome.
23 juni 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your wonderful feedback
An initial e mail sent to your Cardiff…
An initial e mail sent to your Cardiff branch led to a recommendation for a power amplifier, perfectly paired to my speakers and turntable. I bought it.
22 juni 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your wonderful feedback
Excellent experience at the store to…
Excellent experience at the store to select our purchase.
Only gave four stars as we did expect the delivery person to unpack the TV for us, especially as we are both elderly.
19 juni 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your feedback, currently we don't have a courier unpack option so the driving teams can only deliver the parcels to either your doorstep or a room of choice, item dependent.
We can offer an option of a local installer via the branch of purchase, to dovetail with the delivery, and are working on adding an option to sales made online at the basket stage whereby customers can purchase a basic installation with the main product.
We do hope all is well with the new item, of course if you require any help at all please do get in touch..
seniorcomplaintsteam@richersounds.com
The Customer Experience Team
Antwoord van Richer Sounds - Cardiff
Thank you for your wonderful feedback
Sales staff very knowledgeable and…
Sales staff very knowledgeable and helpful.Purchase and delivery very smooth and hassle free, as it was some 8 years ago from a different store, the memory of that transaction staying with me
19 juni 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your wonderful feedback
Professional and friendly service
Professional and friendly service, especially taking the time to explain things clearly. I don't always get things the first time around!
16 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
The guys at Rich sounds in Canton are total legends …
The guys at Rich sounds in Canton are really professional enthusiast who are knowledgeable and realistic about cutting throught to what you really need there is zero hard sell in fact the complete polar opposite opposite they could not do enough to make sure they were supporting me making the right decision
15 juni 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your 5 star review!
Great person to deal with as is usual…
Great person to deal with as is usual at Richer Sounds. Really think that they , the stock and the customers need a better and bigger shop as the only one in South Wales.
12 juni 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your wonderful feedback
Great sale assistant very informative…
Great sale assistant very informative made the sale easy
11 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Simply the Best
Have made regular purchases from Richer Sounds since 1991 and the service has always been first class. Particular thanks to Dan and staff at the Cardiff store whose advice and customer service is second to none. An absolute pleasure to shop there.
18 juni 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Delivery was immediate and arrived when…
Delivery was immediate and arrived when promised. Pleased with TV
10 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service and support
Great customer service and support, received item within a couple of days 👍
8 juni 2026
Antwoord van Richer Sounds - Cardiff
Thank you for your 5 star review!
Absolutely brilliant (as always)
Absolutely brilliant (as always). Good communication, good service and happy with the TV. Andie was fantastic.
Delivery was great.
9 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Patient
Patient, friendly, knowledgeable advice. No hard sell. Always good after sales service.
7 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Ordered an amp from the Cardiff branch…
Ordered an amp from the Cardiff branch over the phone late Saturday afternoon and it arrived early Monday morning. The sort of service you only get from Richer Sounds is always excellent.
6 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Found the sales team very helpful and…
Found the sales team very helpful and guided me to buying the correct product for myself,which I am very happy with.
5 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your feedback, great to read you were happy with our service.
Really helpful on the telephone
Really helpful on the telephone, goods were delivered on time,
4 juni 2026
Antwoord van Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.