After a brief look on your website I phoned the telesales line who efficiently placed my order, created my VIP membership, processed my discount and despatched the goods which arrived in 2 days. The... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... Toon meer
Bedrijf heeft geantwoord
Staff member found some old stock to save me money & fitted the jack’s while I waited in your experience room. Also although I didn’t purchase my Amp from you Mandy was really informative on a previou... Toon meer
Bedrijf heeft geantwoord
Visited Richer Sounds in Cheltenham to enquire about a streamer with a CD player. Spoke with Richard who suggested I look at the Eversolo play CD edition. No sales pressure whatsoever simply good soli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
31 High Street, GL50 1DX, Cheltenham, Verenigd Koninkrijk
- 0333 900 0057
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Richer Sounds - Cheltenham
Thank you for your 5 star review!
Home media projector
I like shopping Richard sounds. Pre purchase answered all my questions, I got discount code, easy delivery and all new equipment.
4 maart 2025
Antwoord van Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent guidance from well informed…
Excellent guidance from well informed staff. Caring company . Very competitive prices. Strongly recommended.
6 februari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The online salesperson was very helpful…
The online salesperson was very helpful and answered all my questions. I purchased the turntable and I am very happy with it. Delivery was on time. Overall a good experience.
5 februari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
The best service and great…
The best service and great communication to resolve the unwanted TV and to replace it .
Thank you Jason.
5 februari 2026
Antwoord van Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
Antwoord van Richer Sounds - Cheltenham
Thank you for your wonderful feedback
I was looking to replace my ageing TV…
I was looking to replace my ageing TV (12 years old) and wanted the same make (Panasonic). I had a couple of problems trying to complete the purchase on line, so then contact the Richer Sounds phone line team, who were very helpful. The team that delivered my new TV were great and made the delivery process a breeze. Thank you.
29 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thank you for your wonderful feedback
Excellent delivery servicd
Very good service regarding my telephone order and item delivered following day - at my choice with v reasonable extra charge
Disappointed in the product as it was very hard to set up and the sound on the TV is rubbish . Mitchell and Brown 40 inch smart tv
29 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thank you for your feedback, although I was sorry to read you are unhappy with the new TV you bought. Please contact the branch of purchase who will be happy to discuss return options with you, and hopefully find something more suitable..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Sale assistant and Manager were very…
Sale assistant and Manager were very helpful and knowledge able on all products.
27 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Sales staff were knowledgeable.
Sales staff were knowledgeable.
Product was in stock.
Helped with loading into my car.
26 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
New Panasonic T V
Great product I couldn't get elsewhere, very well priced and super quick delivery.
Staff very helpful on phone
23 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thank you for your 5 star review, it’s lovely to read your comments.
First class service from Richersounds Cheltenham
First class service as always from Jason and Gaetan. Spent good time advising Me on the best tv to go for at the price point I was looking at. Went for the TCL 65Q9BK and am really impressed.
23 januari 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Cheltenham
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Bought 2 TV,s used the experience room…
Bought 2 TV,s used the experience room in Cheltenham shop, which led us to realise we could go with bigger TV's.
23 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for your great feedback and for supporting local business.
Musical fidelity amp
Couldn’t be happier with the service at richer sounds, arrived at the store at 4.30ish, by 4.0 pm the next day my hi fi arrived, all worked well, better than well in fact . Got to recommend the musical fidelity b1xi amp, serious bit of kit! Buy it!!!
23 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thank you for your wonderful feedback
Jason was brilliants he explained to me…
Jason was brilliants he explained to me everything I asked him and took his time and make me welcome this is my third tv from Cheltenham branch.
22 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
This is how purchasing an expensive item should be
Richard spent an hour with us answering all of our questions and giving advice would not have received this quality time from the larger TV sellers
15 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
CHeltenham, knowledgeable, helpful and kind
I used Cheltenham branch for my Tv purchase. And they were very very helpful and knowledgeable.
20 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
If I can buy from Richer Sounds I will
If I can buy from Richer Sounds I will. They are brilliant to deal with. The staff are knowledgeable & there service & back up can't be faulted.
19 januari 2026
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. Great range of products at the best prices.
17 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent Richer Sounds
We were very well looked after by Richer Sounds Cheltenham. The staff were very helpful and knowledgeable, did not rush us into a decision and quickly dealt with our order.
I am very happy with the items I bought, they are great.
11 januari 2026
Antwoord van Richer Sounds - Cheltenham
Thanks for your feedback, great to read you were happy with our service.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.