Richer Sounds - Chester Reviews 

Purchased a 65" Hisense TV and Hisense AX3120Q soundbar from the Chester store. Ordering and delivery was seamless great service. On installation there was a problem with the soundbar. I rang the store expecting a fight on my hands, not at all, we can exchange it or sort something else out even though I didn't have the packaging. I went to the store and it was exchanged. Got home and it all worked as it should so very pleased. I have to say I was blown away by the customer service you wouldn't get that service at any other retailer. Well done to the team in Chester highly recommended.

Had the pleasure of buying a few bits from the Chester store recently. The service I had from Ewan was exemplary. His general approach to customer service, his knowledge and overall willingness to help was faultless. I dont often write reviews but this one is worthy without a doubt. Wouldn't hesitate to recommend Ewan and the team at Chester. Thank you

First class service from start to finish . . as always !
Very good value as well.
Would highly recommend.

Fantastic service. Well informed staff and incredibly helpful at tailoring your needs and price range to the correct product. Would always buy electrical equipment off them rather than online.

I always use Richer sounds because of their excellent service, products and value.
This time I purchased a CD/Receiver, which, after a short time, proved to be faulty. When I rung up it was instantly "Would you like to replace it or exchange for a different model" I exchanged for a different model and it was with me in 3 days.
I also love their knowledgeable staff who give you advice without making you feel like an idiot when you don't understand technical terms.

Steve at the Chester branch was very helpful and kept in touch via e mail /text,turntable was very well packed and arrived on timer.highly recomended.

The guys in the shop were really helpful and knowledgeable

Purchase of open box item via phone call
Local store took my enquiry and checked availability with branch holding stock.
Purchased made over the phone and item mailed direct to home address.
As always, staff very knowledgeable and helpful

Bought a hifi system from the Chester shop, Adam was brilliant, I explained what I was after, what type of music I listened to and Adam advised accordingly. Excellent service.

From the first minute of my initial telephone contact,Craig,at the Chester branch, was extremely helpful.He offered to put together the two CD players I was considering,despite them not being currently available at Chester branch.As promised he contacted me when he was confident they would be onsite.We arranged a demo at a time that suited me,and he had set everything up for my arrival.He gave me coffee and left me to listen,occasionally checking I was okay.There was no pressure.After switching from one to the other it soon became evident which one I would be taking home.The unit I chose was an “open box “item in immaculate condition, which was offered to me at a very fair discount.I am currently enjoying my new acquisition in my existing system,and all is well in my world.Thanks to everyone at Chester,but especially Craig,for who it seems,nothing is too much trouble.

Friendly and helpful staff.
Great customer service and expertise.
It's often taken for granted at Richer Sounds, as it has been like this for as long as I can remember.

Very friendly, helpful and informative staff. Deputy Manager Jon and his Manager at the Chester branch even carried some of the store available items out to my car. The rest were delivered in double quick time the next day.
Richer Sounds service was faultless.

Almost always great service and always competitive pricing. The one time the service was less than stellar they kind of made up for it and I was happy again.
My last 3 TVs and AV receiver were purchased with RS which I think says everything.

I had an absolutely outstanding experience at Richer Sounds in Chester. From the moment I walked through the door, the service was nothing short of impeccable. The team clearly knows their stuff — every question I had was answered with confidence, clarity, and genuine enthusiasm. It’s rare to find a place where the staff combine deep technical knowledge with such an easygoing, friendly approach.

The atmosphere was brilliant too. Plenty of good banter, no pressure, and a real sense that they genuinely care about getting you the right setup rather than just making a sale. It made the whole visit feel relaxed, enjoyable, and surprisingly fun. Came away with 2 Denon speakers that suit my requirements perfectly.

A special shout‑out to Ewan who was absolutely superb throughout. His knowledge, patience, and ability to explain things in a way that actually makes sense were top‑tier. He struck the perfect balance between professionalism and personality, and he made the whole experience feel effortless. Honestly, he was brilliant (give the man a pay rise or at least a gold star 😝).

Overall, the entire visit was second to none — one of the best retail experiences I’ve had in years and well worth the trip from West Wales. I can’t recommend Richer Sounds Chester highly enough.

Dealt with RicherSounds for very many years and found them to be extremely honest and fair with the products they provide.

Great service and advice!! Top marks to the Chester team

Staff helpful and knowledgeable.
Am a regular customer which speaks for itself

Theperson I spoke was pleasant knowledgable and wanted to help.

Very professional and courteous service

We visited the shop the staff were friendly and knowledgeable good product knowledge we were served efficiently very good service