Had researched my plans,knew Sony was the market leader,so just needed to research best deal & warranty. Joe in Chester shop assured me that even though only had 55” Bravia on display,exactly same as... Toon meer
Bedrijf heeft geantwoord
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I felt that I was given excellent advice when buying my headphones. I was able to try them out using my phone and Craig very helpfully set it up for me, as I'm a complete newbie where these things are... Toon meer
Bedrijf heeft geantwoord
The shop was actually empty so we had the full attention of the man I believe is the manager of the Chester shop. He wasn't pushy in any way, but seemed veru knolegable, found us the product we were... Toon meer
Bedrijf heeft geantwoord
Ewan went the extra mile in helping sort out the wiring for my speakers and even put the fittings on, very nice guy and as usual your staff are always friendly, approachable and available. I really... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
15 Hoole Road, CH2 3NH, Chester, Verenigd Koninkrijk
- 0333 900 0063
4,9
Uitstekend
3K reviews
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Antwoord van Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Great service
I went into their Chester store for a stylus but my choice was not available, they offered to post one to me at no extra cost, the stylus arrived 2 days later, perfect
14 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Great service, staff and products! Painless shopping. Thanks for all the help and advice!
13 maart 2026
Antwoord van Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly
Friendly, knowledgeable and free next day delivery, £10 cheaper than Amazon. Very satisfied.
9 maart 2026
Antwoord van Richer Sounds - Chester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Very friendly and informative staff.
Very friendly and informative staff.
Good prices, and delivery on time
9 maart 2026
Antwoord van Richer Sounds - Chester
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Chester
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Product was standard/universal price
Product was standard/universal price, but Chester store staff were pleasant, helpful and knowledgeable.
Would definitely recommend.
March 2026.
9 maart 2026
Antwoord van Richer Sounds - Chester
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent as always
Excellent friendlly, highly informative and unbiased information from Craig at Chester Richer Sounds.
It really helped us make a choice for mew turntable deck and active speakers which we could not have done on our own.
Absolutely delighted with the purchase
6 maart 2026
Antwoord van Richer Sounds - Chester
Thanks for your great feedback and for supporting local business.
Richer Sounds in Chester
Richer Sounds in Chester, are so helpful.
I needed to change my existing speaker cables for new ones, I needed help with my setup, to which I was shown the different connections on some of the speakers in the shop. And with there vast experience, I was able to connect up my Hi Fi with no problem.
Many Thanks to them
2 maart 2026
Antwoord van Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
Refund arranged with courtesy
Online ordering and delivery was efficient and prompt. The sound quality of the product did not reach my expectations - I think its capabilities were over-stated. I returned the product to your Chester store where a refund was arranged with understanding and courtesy.
9 maart 2026
Antwoord van Richer Sounds - Chester
Thanks for taking the time to leave us your feedback. We're sorry the product's sound quality was not what you expected of course but glad the return was handled with courtesy at our Chester store. If we can be of any more help whatsoever do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great service
Great service! Website wasn't working but got it sorted over the phone with the Chester office.
2 maart 2026
Antwoord van Richer Sounds - Chester
Thank you for your 5 star review!
Experts simple as.
Always use Richer sounds Chester.
Unparalleled expertise in all aspects of entertainment apparatus.
We always leave the shop knowing we’ve been sold the best product possible.Experts
10 november 2025
Antwoord van Richer Sounds - Chester
Thank you for your 5 star review, it’s lovely to read your comments.
Professional guidens when giveing…
Professional guidens when giveing advice on what you're looking for.
28 februari 2026
Antwoord van Richer Sounds - Chester
Thanks for the great feedback, it's excellent to read that you got the advice you needed.
We hope all is well with the new purchase, but should you need any support of course please get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Lg Oled TV
Very good item, superb picture quality, colours are amazing.
Staff were very helpful and knowledgeable
27 februari 2026
Antwoord van Richer Sounds - Chester
Thank you for your 5 star review, it’s lovely to read your comments.
Nothing too much trouble
I had trouble buying on line because of my card, so i phoned the Chester branch and my order was completed within 5 minutes. Happy days 😉
25 februari 2026
Antwoord van Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Upgrade without Breaking the Bank
Wanted to upgrade my stereo system without spending a fortune. Called Chester & talked to their support guy about Marantz amplifiers and CD players. I followed his advice & looked at a few before settling on a PM7000N amp & CD6007. After realising my vinyl player didn’t match the quality of the Marantz, had another chat with Chester support. An Argon TT-4MK2 was suggested. Wow, what a pleasure to listen to my, small but growing, vinyl collection. Thank you Chester Richer Sounds & for not breaking the bank with your recommendations
21 februari 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Helpful advice in store
Very helpful and good advice from Ewan in store. Reasonable prices. Good quality guarantees and technical support
25 februari 2026
Antwoord van Richer Sounds - Chester
Thanks for your 5 star review, we look forward to seeing you again next time
Fantastic service and a even better price promise!
Fantastic service in person in the shop, the assistant helped me to understand the differences between oled and mini led TVs and gave a side by side visual demonstration - helping me to be confident in my decisions on purchase.
Signed up to VIP to get money off and rang the store just within the two weeks price promise period and got a refund of £90 as I'd seen it cheaper online!
Excellent all round - I'll be coming here again in the future without a doubt!
23 februari 2026
Antwoord van Richer Sounds - Chester
Thank you for your wonderful feedback
THE BEST - customer service, price and advice
I rang the Chester store on Wednesday to check the tvs I wanted to view were in store, I spoke to Ewan who was very knowledgeable and helpful. I visited the store today and again it was Ewan who answered my many questions, demonstrated the products and highlighted pros and cons of each product based on the information I’d provided. I left the store with a friendly handshake, an LG G5 tv and arranged delivery for an LG 5.1 theatre system. Fantastic customer experience from the start and I was told he would provide a courtesy call next week to make sure theatre system was delivered and I was happy with products, 6 year warranty, 30 days no risk trial and free delivery. Great old school customer service and a pleasure to deal with, I felt like a valued customer which is extremely rarely these days. Thank you Ewan and Richer sounds…..amazing buying experience!
28 februari 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Chester
Thanks for your feedback, great to read you were happy with our service.
Always excellent service with Richer Sounds
As always with Richer Sounds, service was helpful and friendly. Purchase made easy and delivery was quick and painless. Many thanks
19 februari 2026
Antwoord van Richer Sounds - Chester
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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