Richer Sounds - Chiswick Reviews 

Helpful, knowledgable, went the extra mile by fitting some banana plugs. Good old fashioned customer service.

I loved the knowledgable help I was looking for a TV. I really felt I was talking to someone who knew and was not just trying to make a sale.

I have been back again for something else and I will always make Richer Sounds my first port of call for anything re sound or TV. Thank you

Great stuff and CS very helpful!
Thanks

I was enquiring about a particular brand of in ear phones.
I had a lovely browse of the hi-fi equipment whilst it was checked whether the item was in stock.
It was not but I was informed it would be delivered withing 2 days so I agreed to purchase there and then.

My wife went to pick the item up as I was not able to pop to the shop on the Tuesday they were ready for collection.

I am so absolutely delighted with my Nothing Ear Buds.

Have bought a TV, an amp / receiver and an optical audio converter from the Chiswick store and they are always super helpful and knowledgeable. They don’t always plug the most expensive but it’s always quality equipment.

I always found dealing with Richer Sounds easy. Knowledgeable and very helpful staff. I am very pleased with my purchase.

Genuinely knowledgeable helpful staff who didn't condescendingly assume myself and other customers were hifi novices like another retailer in Chelsea which I left because of the staff's attitude .
Ended up purchasing a Cambridge Audio amp from the Chiswick branch based on customer service and will be returning to the same branch for the matching Audio Streamer.

Fantastic 5* service from Joe and Tim. Really impressed with their professionalism and speedy service. I highly recommend this business. Thank you very much.

Great Customer service approach and expertise. Helped me purchase my Turntable through backorder to the store and gave guidance on aftercare. Discussed with me places to shop for records etc

Friendly and professional service is always appreciated and especially rare these days!

Slightly slow in responding to my initial query, however once contact was made the customer service was excellent

First class service from Richer Sounds - Chiswick.
Thank you to the team!

Easy process to purchase online and collect from store. Products were ready for collection the next day as promised, and the store manager was more than happy to reimburse me for a current promotion after the purchase was made. The guys were helpful in getting everything into the car as it needed more than one pair of hands!

Very helpful chap on the phone. Amazingly fast delivery and v pleased with the purchase. Well done !

Customer service fabulous - enthusiastic our products , desire to give top service. The product is great - we had an issue though and Richer sorted it

Well done . You guys are the benchmark for top service

Friendly and very knowledgeable staff … clarified all questions regarding purchase.. Made selection of products easy

I’ve always been a fan of Richer Sounds, having bought a lot of stuff there over the years. However, in 2026 to be hitting customers with a 20% “handling charge” if they want to return something a few days after purchase that they have just opened to try out, isn’t competitive. Amazon, Peter Tyson, AV.com etc all allow a 30 day return without penalty for opened items. Richer sounds might want to catch up with the competition on this front?

Absolutely amazing personalised service from Jim! So knowledgeable and really gave us the time and shared his expertise. We had been in a few times and he remembered us - saying that at least we are making informed decisions so we wouldn’t look back. We certainly won’t be, as now proud owners of our new baby- fab vinyl player and great speakers. Thank you for comparing and contrasting differing sets to fit our price point and listening preferences! Funnily enough as it goes we went full circle and did end up with the set what we were originally keen on! All with a smile and friendly personalised service! Definitely recommend this place - knowledgable and not pushy in any way! great stuff Jim- Thank you mate.

Outstanding in every way. Great price, ex-display product in first class condition, store responsive to emails and questions, fast delivery. One of the very best retailers we have in the UK.

Easy to order and at a good price. Good service

Jim and his team offer expert advice but give the customer space and don't do a hard sell. I have bought a whole hifi system from Rciher Sounds Chiswick over the last months and am delighted with all of it. At every point there were alternative possibilities, but at every point between us we got it perfectly.