Richer Sounds - Eton Reviews 

Absolutely experts, friendly and honest with their suggestions. We had bought a record player for Xmas after a small amount of research. It didn’t work so had to go back to an online supplier for refund - so on Boxing Day we called Richer Sounds to see if we could get our hands on a new one asap. They asked about what we wanted and what features were important to us, and understood why we had gone for the original choice… and recommended a different one for similar money but better quality with more features. Picked up that day, and they were spot on! Next time we just go straight to them!

Good service as always.special mention to Duncan

Very helpful and knowledgeable staff. Highly recommended!

Bought two HiFi separates from Richer Sounds recently and extremely pleased with them.
Good support and quick delivery, plus a six year warranty! What's not to like.

We spoke to Alex about the LG G5 and he was very helpful. It was the information he gave that helped me decide to buy that television. The free sound bar was the icing on the cake. Duncan showed us how to make sure the picture and sound were in sync.
Delivery was within the time frame we were given, and the delivery company were excellent and kept us updated on the day of delivery. All in all I can't fault Richer Sounds and I'd have no hesitation in recommending them.

My order got pretty messed up in the delivery stage, a bit of a glitch in the courier companies system which I was unlucky to fall into. I was contacted by phone (hands down the best communication method for fixing issues) by Tom the Head of Richer customer Experience team), I have to say he really turned things around and stayed in contact until the delivery was made. I had given a low score due to the delivery service, but with the customer service shown by Tom I have amended this (and not at their request)

Best price I could find online for the genuine part . Ordered the stylus on Sunday, it was delivered on Monday.
Absolute brilliant service. Will definitely use this store again.

Absolutely amazing technical knowledge and providing customers with the best possible solution this service is not available from any other retailer out there they are the best otherwise I would not Shop there

Very friendly and helpful staff. Have purchased from this company in the past and never had any problems or issues. My TV wasn’t in stock and had to be delivered, happy with the service provided and they were on time and put the TV where I asked them to. Happy with product so far as only been a few days.

Great service from knowledgeable staff, happy to support one of the few independent tech retailers still around. My item was not in stock but delivered very quickly.

Fantastic experience in the Eton store. Really good advice received. Unfortunately the delivery was a complete disaster, the first television should have arrived on Wednesday, I stayed in all day only to be told at 5:00 pm that there had been a system error and the delivery would not take place. I spoke to Zack at the Eton branch and he kindly arranged for a new delivery on Saturday. This was successful and we are now enjoying are new television

Great advice and service.

The process worked well from an initial telephone enquiry, to an on-line order and collection at the store. Great.

Kurt and Dunc were fantastic, communications were proactive, relevant and informative. The deal they gave me was even better than hoped for and my TV arrived the next working day. As the old one had gone Kaput, this was very helpful.

Brilliant, helpful advice on HMDI cables

Duncan was extremely helpful and managed to find a new stylus for my record deck which is over thirty years old. When I visited shop to collect it he was very helpful in showing me how to fit it. A pleasant shopping experience all round.

The staff were extremely helpful and that was important because I am not too clued up on the latest TVs and what they can achieve. I can fully recommend them.

The staff were friendly and professional - the shop was spotless and well organised

Good products, good prices backed up by exceptional customer service.

I try never to buy anywhere else.

5 star service and recommendations from home visit, in store demonstrations, to swift delivery arrangements. Shout out to James!