Richer Sounds - Glasgow Reviews 

5.043
TrustScore 5 uit 5

4,9

57 Jamaica Street, G1 4NN Glasgow, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have used Richer Sounds Glasgow on a few occasions over the last few years. I find their service at the point of sale 1st class and more importantly their after care service cannot be faulted even... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great experience from all the staff I dealt with in the Glasgow branch. Truly first class service, I didn’t buy on the first day but took home some great advice before returning to purchase my items.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic service and advise. I was looking to replace my turntable cartridge on a 45 year old Sony turntable. David in store was brilliant giving me advice and even fitting the cartridge... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent professional friendly service. The staff and very knowledgeable and go the extra mile to help. I value the level of customer service. Having bought several items from the Glasgow store I hav... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 57 Jamaica Street, G1 4NN, Glasgow, Verenigd Koninkrijk

  • 0333 900 0038

4,9

Uitstekend

TrustScore 5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(5.043)

23.849 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Friendly and helpful staff every…

Friendly and helpful staff every time,always a joy to shop in there

23 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Great all round experience

Great all round experience, very knowlegable and friendly staff, who explain everything, they do what they say they will do.
Highly recommended

24 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Richer Sounds have very efficient customer service.

I have pre-ordered a turn table needle and instead if delivery to my place, course it thru their branch hear in Glasgow. They were kind enough to inform me every time there is an update on the delivery process. Efficient service and happy with the product.

19 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Wanted a couple of subs so thought I'd…

Wanted a couple of subs so thought I'd call for a deal & I wasn't disappointed.
Spoke with a very nice gent (sorry, unable to recall your name)from Glasgow who did indeed strike a very satisfactory deal with me.
Subs arrived the next day.
All in all - Superb service that all sellers should strive to attain.
Outstanding!

22 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Definitely would recommend Richer Sounds

Great service from my first contact by telephone. Once my goods were in store, delivery and installation went really smoothly.

22 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Audio Pro Addon T3+ Bluetooth Speaker

I initially had a problem with my portable Bluetooth speaker (an Audio Pro Addon T3+) since the battery had a fault. However, Richer Sounds delivered a replacement very quickly and were very helpful throughout. I'm now a happy purchaser at an excellent price!

My new project will be to re-rip the music off my CDs at a higher quality (probably FLAC format to replace the mp3 files) - it was originally done when storage was expensive and I had to trade file sizes against quality.

21 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thank you for your feedback, I’m genuinely sorry that you experienced difficulties with your recent purchase which I appreciate must have been frustrating.

Following investigation I understand that after some discussion with our customer service team, whereby they tried to help resolve the technical issues you were having, unfortunately without success, an exchange for a replacement has been arranged which I understand has successfully resolved things for you. Should you need further assistance of course, please get in touch via the below address…

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Service
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Great service

Great service , quick delivery , couldn’t sort delivery online due to postcode but Simon in the Glasgow store sorted the issue , excellent customer service from Simon , highly recommend .

20 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Slight rushed and undervalued

Slight rushed. Sold a scat cable which I didn’t require as there was a scat cable supplied. Also, the sales person was not aware of the DVD and its capability’s. I had to note the specific details. The sales person was not aware and noted this, saying it would cost thousands of pounds for the multi region dvd player.
Disappointed as this was my first visit and recommended by friend.

Thanks to Tom and David who very kindly kept their word. Thus reinstated my trust in Richer sounds, your intervention was very professional and appreciated. Thanks guys, great recovery. I now have reevaluated my thoughts on my past experience.

19 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

I was genuinely sorry to read about your experience, particularly as this was your first visit to us following a recommendation, which is obviously disappointing.

The colleague involved is long-serving one with a very strong track record, which I think just goes to show that even with the best intentions, mistakes can happen if we’re not fully on top of things on the day. We take feedback seriously and have addressed this with him, to ensure the product knowledge gaps are filled and that he does better next time.

The store have tried to get in touch with you via phone to arrange a refund for the cable sold in error, so we will follow this up to make sure that issue resolved quickly and the situation put right. Of course if there’s anything you’d like to add in the meantime, please feel free to contact us at the address below..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Very helpful chap called David…

Very helpful chap called David introduced me to a digital stylus gauge when I bought a replacement stylus. He demonstrated how to use it and how to set up my turntable. Very knowledgeable and friendly person. Thank you.

11 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Excellent customer support

I decided to order a new WiiM Ultra and opted to do so by telephone. I was routed to the Glasgow branch which is rather funny as I now live in Leicester but was born and grew up in Glasgow.

The order was taken by Jordan who was very knowledgeable and sorted things out quickly and easily.

Best of all, my purchase arrived 24 hours later.

Top-rate service all round!

7 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

The TV was a fantastic price and the…

The TV was a fantastic price and the delivery was very fast this is the second TV i have got from them

15 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Excellent experience as always.

I have been a customer of Richer Sounds for many years and wouldn't consider going elsewhere for hi-fi and TV gear. Staff are always knowledgeable and super -helpful without going overboard. Prices are the best around.

15 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Excellent returns policy

I purchased a Sony television which turned out be be deffective. Richer Sounds accepted it back and replaced it with an alternative in a very easy and efficient manner. Thanks

13 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Superb.

Good professional advice, great prices, RAPID delivery and excellent communication. What more do you want? Ah, yes - a six-year guarantee too. Superb. Leaves their rivals way behind in every way.

14 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Excellent advice from the Glasgow store…

Excellent advice from the Glasgow store and prompt delivery - parcel left where requested and good photo to confirm location

12 mei 2026
Logo Richer Sounds - Glasgow

Antwoord van Richer Sounds - Glasgow

Thanks for your 5 star review, we look forward to seeing you again next time

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