Every question asked was answered honestly and fully. Also further information was given freely when asked about a completely different subject. Chris was very helpful in every aspect, as was the gent... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ive used Richer Sounds for many purchases and always impressed and returned. I was looking to upgrade my excellent LG TV and sound system and they offered to come and review my needs. Young man Ch... Toon meer
Bedrijf heeft geantwoord
I went into Richer Sounds Hanley to discuss replacing my tv and adding a sound system. Will made some suggestions on how to fix the problem with my tv (which solved the problem) saving me spending... Toon meer
Bedrijf heeft geantwoord
I initially took our small tv back for repair (under warranty).This was dealt with in a short time period and was informed that it was ready for collection. During the visit I decided to purchase... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
2 Providence Square, ST1 2LQ, Hanley, Verenigd Koninkrijk
- 0333 900 0060
4,9
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It is never too much effort at Richer…
It is never too much effort at Richer Sounds to try before you buy, we changed our minds after purchase and went back the next day to get the amp we wanted, great service as always, I would highly recommend Richer Sounds Hanley.
3 april 2026
Antwoord van Richer Sounds - Hanley
Thanks for your great feedback and for supporting local business.
Expert advice
Expert advice, personal service, good choice of products and savings, whether it be online, by phone or in store.
2 april 2026
Antwoord van Richer Sounds - Hanley
Thank you for your 5 star review!
There’s a team of expert people who are…
There’s a team of expert people who are Incredibly helpful and their VIP discount scheme worked to provide a discount that was Lower than a low price I’d already been offered.
2 april 2026
Antwoord van Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Really helpful knowledgeable staff
Really helpful knowledgeable staff, chose the wrong product originally but no issues when returning for an exchange . Would definitely recommend
2 april 2026
Antwoord van Richer Sounds - Hanley
Thanks for your feedback, great to read you were happy with our service.
Easy purchase with guarantee
Wanted a TV and knew exactly what model I wanted. My local store had it in stock and also had the best deal on price and it came with a 6 year guarantee included. The shop assistant had it ready for me to collect and loaded it into my vehicle. What's not to like?
1 april 2026
Antwoord van Richer Sounds - Hanley
Thank you for your 5 star review!
Ex-display TV at a bargain price
They priced an ex-display TV at a significant discount. Being from RS it was still in excellent condition.
1 april 2026
Antwoord van Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Will always goes the extra mile and…
Will always goes the extra mile and always helps with advice and any problems I've got 5star thanks tony 👍
1 april 2026
Antwoord van Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Deputy manager will
Hanley stoke on trent
Will deputy manager was very helpful we set up my old speakers to get a good matched amp
Couldn’t be more helpful ⭐️
27 februari 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Hanley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Jacob was more than helpful and…
Jacob was more than helpful and patient,giving excellent advice to choose particular products.I bought a tv from Richer some 10 years ago and again the staff were really pleasant all that time ago.I would recommend your company to everyone.5 stars !
29 maart 2026
Antwoord van Richer Sounds - Hanley
Thank you for your wonderful feedback
TV problem
I've been emailing the company over a problem I had with the tv, this has been going on for some time, but the company have gone up and beyond to try and get to the bottom of the issue. Eventually it turned out to be a problem with wiring, I have apologised to the Manager who has been really understanding, I wish to thank the.
25 maart 2026
Antwoord van Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
TV and Soundbar - great experience.
On a recent visit to purchase a new TV and soundbar, we received first class service and advice from the Hanley team. Jacob in particular was extremely helpful and helped us to finally choose products that were both fit for purpose and within our budget.
We are very happy with the new TV and Soundbar. Thank you guys.
21 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic service all round
Fantastic service all round. Well done to the staff at Richer Sounds, Hanley.
24 maart 2026
Antwoord van Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Antwoord van Richer Sounds - Hanley
Thanks for your kind review, we look forward to your next visit.
Great customer service
Great customer service! I only had a vague idea of what I wanted, and Jacob was great at talking through the options and giving advice. Ended up with an audio system I’m very happy with at a good price.
29 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and demostration Jacob…
Great service and demostration Jacob was very knowledgable on the various options and suggested an excelent upgrade on the speakers
26 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Samsung OLED 65inch television
It was smooth with no pressure selling and the store manager who sold us this item is a proper gentleman.
The Samsung 65 inch OLED television is the best on every points and we are very happy with the purchase.
The price was £350 cheaper compared to Curry’s, and while we were at Curry’s they wanted to sell us the LG.
Once again Richer Sounds are far better then its competitors.
26 maart 2026
Review zonder uitnodiging
Antwoord van Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Spoke with telesales
Spoke with telesales, very helpful, provided free next day delivery and best price anywhere for TV
18 maart 2026
Antwoord van Richer Sounds - Hanley
Thank you for your 5 star review, it’s lovely to read your comments.
Responsive
12 maart 2026
Antwoord van Richer Sounds - Hanley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great staff
Great staff, highly knowledgeable, patient and helpful. No hard sell, just good advice
14 maart 2026
Antwoord van Richer Sounds - Hanley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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