Richer Sounds - Holborn Reviews 

1.388
•
TrustScore 5 uit 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Richer sounds is a shop I trust. Years ago I bought an Onkyo amp, surround sound speakers, bookshelf speakers and a BluRay player from you guys. And they all still work. Now, it became time to re... Toon meer

Beoordeeld met 5 van de 5 sterren

This company is the best electronics retailer in London. The stores may be small, but Richer Sounds gets most click-and-collect orders to you in a day, and with excellent customer service. Cannot reco... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

So this was a great buying experience. I went in with a simple brief for dual speakers and a budget Without the education and advice I would have bought Sonos, but they explained Denon to me (and its... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Was looking to buy a soundbar to replace my rather large yamaha amp, speakers ,and cables but wanted one with DTS and Dolby Atmos and great wireless rears. Eventually opted for the Samsung HW-Q990... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. ook in
  3. Elektronicawinkel
  4. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 29 Bloomsbury Way, WC1A 2SL, London, Verenigd Koninkrijk

  • 0333 900 0028

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.388)

24.500 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Still giving a great service after all these years

When visiting Richard sounds I knew I was interested in the Cambridge evo but had no idea whether it would be the right product for me and what speakers I would want . I dealt with Peter first then Elliot both were really helpful and nothing was too much effort . I was steered towards any products or pressured to purchase anything . Do te decision at the end was all mine I was just given helpful advice . When I finally purchased I found Steve really helpful and I was made to feel I would of gotten the same service wether I spent 100s or 1000s so thanks again for your help and I’m really happy with my choice.

9 september 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Great phone advice on what (to me at…

Great phone advice on what (to me at least) was a complicated connection issue. Friendly service. And the advice worked!

8 september 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

First class service from Richer Sounds

As always, first class service from Richer Sounds staff at Holborn.
Wharfedale 9.0 speakers arrived very quickly, even though I did not pay for an expedited order.
They are such quality speakers for such a bargain price.
Folk might like larger speakers and pay more, as I have for another room, but these small Wharfedales are something all of their own - diminutive and unfussy; providing a detailed and lovely listening experience. Nothing to compete with them at all.

3 september 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 2 van de 5 sterren

Delivery excellent then all fell down…

Delivery excellent then all fell down . Was very excited to get a new telly however on assembly found the peice this was last Friday that fastens the tv to the stand was missing unfortunately I had already installed our old tv a Samsung frame in my son's bedroom. Rang customer service who suggested leaning it against the wall so I could watch it !,he said they would order the missing part but it wouldn't arrive TILL MAYBE next week it still hasn't arrived and the tv is leaning against my living room wall I've put it back in the box From hero to zero.Imsick of the sight of it and her indoors isn't very happy.Is this the end of a beautiful relationship , apparently they want me for lifexxx

1 september 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

I was truly sorry to read your feedback, further your purchase of one of the clearance models from our website. These should feature all essential accessories, such as the stand so I will of course investigate with the service team as to why this didn't happen with your purchase.

It's also disappointing to read of the handling of the matter, which I will also investigate, as which is well below what we would expect. Whilst obviously things do go wrong from time to time we should always bend over backwards to rectify issues like this as a priority.

I will arrange for one of the team to contact you to put this right asap and either get the parts to you urgently or replace the item with another.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

I always come to Riches Sounds to buy…

I always come to Riches Sounds to buy my serious hifi purchases. The advice and warmth and customer service is second-to-none. It's one thing to look at something online and wonder if it's good as the reviews say it is. It's another to go to Richer Sounds and know that what you're being recommended is worth it.

26 augustus 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

I've been using Richer Sounds for decades

I've been using Richer Sounds for decades. You can't beat being able to go into on of the stores to see / hear what you are buying, and to receive expert advice.

24 augustus 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Amazing customer service

Amazing customer service. Very happy with my purchase.

22 augustus 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Majority dvd player

Bought a Majority dvd player which is excellent which seems to transpose audio into text which is brilliant.
Also if you register with Majority get a three year warranty.

17 augustus 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, staff member was very helpful, thank you very much. Ben

18 augustus 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Very helpful and friendly staff…

Very helpful and friendly staff knowledgeable about hi-fi bought a streamer and a subwoofer manager Steve set everything up so I could go back and have a demonstration very happy with my purchase every 5 to 10 years I upgrade my if I will be going back for a some speakers to listen to wood recommend two friends 😎

13 augustus 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Next day collection from the store

Next day collection from the store - easy and convenient

12 augustus 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Reliable, in a complex world

Staff listened and produced the stuff I wanted. They new the specs of their products. I could rely on its quality, otherwise they wouldn't stock it. No surrounding the core products with profitable distracting tat. Good pricing.

10 augustus 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

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