Richer Sounds - Holborn Reviews 

1.333
TrustScore 5 uit 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Knowledgeable & helpful shop staff at the Holborn store, good communication, no hard selling, a genuine helpful hifi shop. Good understanding of the products they sell.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 29 Bloomsbury Way, WC1A 2SL, London, Verenigd Koninkrijk

  • 0333 900 0028

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.333)

24.702 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fantastic advice & brilliant headphones!

I saw they had the headphones I was looking for in stock & they couldn’t have been kinder and more helpful with answering any questions I had. Cans came the next day. Brilliant!

8 april 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 3 van de 5 sterren

Fuller and better guidance needed

The instructions with my Freesat box were minimal and I’ve spent the last few days wrestling with it - still can’t get it to consistently record two programmes at once. Hoping I can eventually figure it out without having to bother the shop staff (who were really helpful when I bought it).

7 april 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thank you for the feedback, I was sorry of course to read of the installation difficulties you've been having, and apologies that the product instructions were unsatisfactory.

I will arrange for our team to follow up and check if all is now resolved or whether you need further assistance..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Purchased a 55 inch tv from steve

Purchased a 55 inch tv from steve gave me great advice made everything very easy. This was on Friday, 18 hours later it was delivered and setup have to say was a great purchase delivery and result so happy just popped into the store to personally thank him but unfortunately he was not in today, Richer sounds have great staff, see you again

10 april 2026
Review zonder uitnodiging
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Friendly approach

Friendly approach. Good impartial advice. Decent price and great product.

7 april 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

I had a really great experience

I had a really great experience at this shop! So friendly and helpful, taking their time to find exactly what I needed — my cartridge, Cambridge gear, and a cable. They patiently explained everything and answered all my questions, making the whole experience enjoyable and stress-free. Felt really cool walking out with everything sorted. Highly recommend!
Thank you !!!

3 april 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Very friendly

Very friendly, efficient staff. Ordered a power cable for a Pro-Ject turntable that was delivered in no time.

30 maart 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Easy in store purchase with friendly…

Easy in store purchase with friendly and knowledgeable staff, and helpful delivery options

27 maart 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Knowledgeable

Knowledgeable, friendly staff

26 maart 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Ordered over the phone and picked up from the store an hour later. They added carrying handles to the box which made my journey back on the tube more comfortable. My son was delighted with the turntable and has started his journey into the world of vinyl albums.

11 maart 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thank you for your wonderful feedback

Beoordeeld met 5 van de 5 sterren

Excellent service

I appreciate Richer Sounds offering me a refund/exchange when a product wasn’t performing as expected. Full marks for their service.

24 maart 2026
Review zonder uitnodiging
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

The manager took my idea or plan

The manager took my idea or plan, educated me & proved he had that special item, right up my street, happy purchase & will revisit again.

14 november 2025
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Antwoord van Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Thank you Elliot !!!

Elliot at Richer Sounds made our phone and email transaction (I live on the Orkney Islands, off the North of Scotland!) completely painless. He was pleasant, efficient, and seemed really to care about the service he was offering. He even followed up to make sure everything was going well. Thank you!

12 maart 2026
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Antwoord van Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

As usual I received exemplary service…

As usual I received exemplary service from Richer Sounds. I wasn’t quite happy with some speakers I had bought so they exchanged them for some other ones with no hesitation. They also made it really easy for me to do this via dpd. If only all companies took customer service so seriously.

9 maart 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Always top service/experience

I have purchased here 3 times this year and every time the service has been spot on. Friendly advice and really good technically. Highly recommended.

7 maart 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Really helpful and friendly staff.

Really helpful and friendly staff.
Great value products that are quickly sourced and delivered to store of customer's choice for collection.

5 maart 2026
Logo Richer Sounds - Holborn

Antwoord van Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Simply the best service and value

The service from Richer Sounds is simply brilliant. Nothing is too much trouble for them, they will head out to see your house free of charge and provide advice as to the right TV and audio solution and will always give the right guidance on what products to buy (not simply the most expensive). They also always seem to have very compelling promotions on offer. The only place to buy a TV as far as I’m concerned. Special mention to Steve who heads the Holborn store in Central London.

27 februari 2026
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Antwoord van Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

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