What a fantastic experience! Steve and Alan are two of the finest customer service colleagues to ever draw breath - what the former lacks in hair, he more than makes up for in charm, knowledge and cha... Toon meer
Bedrijf heeft geantwoord
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Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Toon meer
Bedrijf heeft geantwoord
Our assistant was perfect, fading into the background while we listened (in the very comfortable studio) but being immediately and helpfully available when we wanted further advice. We were delighte... Toon meer
Bedrijf heeft geantwoord
I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
29 Bloomsbury Way, WC1A 2SL, London, Verenigd Koninkrijk
- 0333 900 0028
4,9
Uitstekend
1K reviews
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Absolutely brilliant service
Absolutely brilliant service, friendly and helpful. Totally recommended.
27 december 2025
Antwoord van Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Always an absolute pleasure
Always an absolute pleasure. I visited Holborn store for a quick purchase after earlier reserving the item. What followed was a smooth and pleasant exchange before leaving the store happy.
The chap who served me was new to Richer Sounds but handled everything with aplomb. I have experienced this at every richer sounds I’ve been too, there is no better hifi/av shop.
Thank you
26 juli 2025
Antwoord van Richer Sounds - Holborn
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Really Helpful
Great insight and assistance from the shop staff on selecting the right system for us.
17 december 2025
Antwoord van Richer Sounds - Holborn
Thank you for your 5 star review!
5 star as usual
5 star as usual. This time ordered a REL T5x subwoofer - all easy, good advice given (& taken). Delivery was days earlier than expected (DPD) which made a welcome change from the antics of some of the other delivery companies. Also was very impressed as received a follow up call a few days later to see if all was ok with the unit. Such a good place to deal with.
20 december 2025
Antwoord van Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
Helpful and friendly
17 december 2025
Antwoord van Richer Sounds - Holborn
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff did not come across as…
The staff did not come across as friendly. I asked for a recommendation, but the response felt unwelcoming. I made the purchase out of urgency, but I’m unlikely to return to this branch.
15 december 2025
Antwoord van Richer Sounds - Holborn
Thanks for your feedback although it's of course disappointing that you felt a lack of friendliness when you came to see us recently.
I will arrange for our customer service team to get in touch and find out more about the visit, so we can both put things right with you, as well as speak to the store manager about your experience so they can learn and improve urgently..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Support your local HiFi store, don’t always buy online
Great store with wonderful staff (especially Alan!), I’m glad they’re local to me and have already been very helpful with a spare part I needed. I will be mindful to buy from them directly, instead of mindlessly going with their online store (which is separate) or any online store like Amazon or whatever.
13 december 2025
Antwoord van Richer Sounds - Holborn
Thank you for your 5 star review!
The staff knew what I was talking about…
The staff knew what I was talking about and what they were talking about. This is increasingly rare on the high street.
They were also engaged and pleasant to deal with.
10 december 2025
Antwoord van Richer Sounds - Holborn
Thank you for your wonderful feedback
Great advice in-store
Visited Richer Sounds at Holborn and even though the store had limited stock in my price range, I received excellent advice from Daniel, so went ahead and made the purchase online.
The quality of advice is the reason I know I'll return to Richer Sounds.
8 december 2025
Antwoord van Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
I’m pleased with the product but there…
I’m pleased with the product but there was an issue with the click and collect order which was sorted very swiftly and efficiently once I flagged it up. I think I would definitely buy from Richer Sounds again as I think they offer good value for money and their service is impressive
8 december 2025
Outstanding customer service
Outstanding customer service — I was a complete novice to record players and received excellent advice on how to replace the stylus. Thank you so much!
6 december 2025
Antwoord van Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful staff
Staff were very helpful and ordered the hi-fi equipment I required.
2 december 2025
Antwoord van Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very helpful
Very helpful, and the staff knew thier stuff. They were a great help with my purchase.
1 december 2025
Antwoord van Richer Sounds - Holborn
Thank you for your 5 star review, it’s lovely to read your comments.
Collection and Payment Query
The collection was no hassle and they dealt with my payment query really quickly.
1 december 2025
Antwoord van Richer Sounds - Holborn
Thanks for your feedback, great to read you were happy with our service.
Daniel that served us was very helpful…
Daniel that served us was very helpful and knowledgeable. He followed up with a quote for some other audio equipment I was looking at.
Would use them again and will contact Daniel when I need more equipment.
30 november 2025
Antwoord van Richer Sounds - Holborn
Thank you for your 5 star review!
Staff were helpful
Staff were helpful, understood what I wanted and the cable I purchased works perfectly.
29 november 2025
Friendly and helpful service
Friendly and helpful service. Very happy about it. Didn't feel any pressure to buy or not and I had time to make my decision.
30 november 2025
Antwoord van Richer Sounds - Holborn
Thank you for your wonderful feedback
Great service from the Holborn team
Great service from the Holborn team - thank you for everything! Would recommend for sure!
29 november 2025
Antwoord van Richer Sounds - Holborn
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Holborn
Thanks for your great feedback and for supporting local business.
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