Richer Sounds - Hull Reviews 

2.179
TrustScore 5 uit 5

4,9

88-90 Prospect Street, HU1 3RT Hull, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

When deciding to upgrade your HiFi, you can read many magazines, but in the end listening to the options is the only way to make the personal choice. To this end, the Richer Sounds team in Hull, under... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought my new TV over the phone and was very impressed with the service I received. The advisor Tony was friendly, polite, and extremely helpful throughout the whole process, took the time to answe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Staff welcomed me as soon as I set foot in the shop, they were attentive ,knowledgeable, helpful and polite without being at all pushy. I would definitely shop there again

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great experience with Richer sounds Hull (again). Our tv packed in after 12 years that we bought from Richer sounds originally. Needed a new tv and after checking the usual places in store and online... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 88-90 Prospect Street, HU1 3RT, Hull, Verenigd Koninkrijk

  • 0333 900 0059

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.179)

24.895 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Always most helpful both technically…

Always most helpful both technically and from the sales side never over powering. Great team hence why I always recommend to family and friends!

7 december 2025
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

I purchased 2 turntables over the…

I purchased 2 turntables over the Christmas period, 1 for my daughter and one for myself. The staff in the store were extremely helpful and did not pressure me in any way. They were vert knowledgeable about the items that I bought and they gave me a great deal for the turntables. I couldn't be happier with the staff at Richer Sounds and would highly recommend them to anyone.

22 december 2025
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Antwoord van Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 4 van de 5 sterren

It would have been 5 stars but just…

It would have been 5 stars but just noticed these are actually cheaper after been advised grab them at the price I paid while i can because they will be going back up to full price but now they are cheaper.

Update - Changes from 2 to 4 - The prices did drop as a reaction to certain retailers it has been confimred out of Richer Sounds staff control and no way of knowing this would happen

19 december 2025
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for the feedback, having checked the the items you bought I'm somewhat confused to read your comments as the prices of all the components purchased have since risen, following a promotional period expiring. I can see the store also arranged a free premium delivery for you, which usually comes at a charge.

I do appreciate you taking our call however to allow us to clarify for you on the pricing history of the products, which we will always willingly supply any customer, as well as resolve matters. Hopefully prospective customers reading this will consider the 98% of happy customers who review us positively on Trustpilot.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Excellent productivity

Excellent productivity. Good price, good value. Chris,your installer knowlegeable , polite and instructive. Have reccomended you all to friends and neighbours , some already your clients as it turns out.

21 december 2025
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Antwoord van Richer Sounds - Hull

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

On 19-12-25 I went to RICHER SOUNDS…

On 19-12-25 I went to RICHER SOUNDS because two banana splits for my speakers broke. The service there was perfect, they helped me immediately and replaced them. Thank you very much. RICHERSOUND, you are professionals and have perfect customer service. Thank you to the staff at HULL, especially LAURENT, he is very kind and has a passion for the work he does. Thank you RICHERSOUND at HULL.

19 december 2025
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Antwoord van Richer Sounds - Hull

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Excellent service

I was buying a Smart TV for the first time and the man at Richer Sounds answered all my questions patiently and in an easy to understand way. The atmosphere in the shop was relaxed and all the staff were pleasant.
The TV I ordered arrived the next day and I was kept up to date with expected arrival time. TV is great and the price I paid was around the same as similar TVs in other stores. It came with a long guarantee too.
All round excellent experience.

18 december 2025
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Excellent advice and comparisons made…

Excellent advice and comparisons made deciding the Technics SL1210gr2 turntable was perfect for m
Set up on Christmas Eve and absolutely loving it

18 december 2025
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Friendly

Friendly, good price and quick delivery

17 december 2025
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Antwoord van Richer Sounds - Hull

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Great service as always

Great service, knowledgeable advice and unbeatable price and warranty. Always purchase from Richer Sounds, and no reason to change. Ordered in the evening and was delivered next morning.

17 december 2025
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Antwoord van Richer Sounds - Hull

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Great Service Yet Again!

I had already bought at LG OLED G5 TV, having received great service from the Hull store of Richer Sounds - specifically helped by Paul. However, although I wanted the wall-mounted version, I niaively thought there would be a stand with the TV, as well as the wall mounting bracket, as I wanted to initially set up the TV in place of my existing one, on a TV stand. I contacted Paul again, and without any hesitation, he identified the Sanus stand that I needed, gave me a very good deal and arranged for the delivery; all over the phone within minutes. My stand was delivered 48 hours later. Fantastic service yet again, all making my loyalty as a customer of Richer Sounds even stronger. Thank you,

14 december 2025
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Antwoord van Richer Sounds - Hull

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Great customer service

Excellent customer service. Gift voucher dispatched within 10 minutes of paying for it.

27 november 2025
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Sales staff were very helpful order and…

Sales staff were very helpful order and delivery exactly as promised. Delivery driver was cheerful and helfull.thanks a lot richer sounds.

11 december 2025
Logo Richer Sounds - Hull

Antwoord van Richer Sounds - Hull

Thanks for your great feedback and for supporting local business.

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