Richer Sounds - Kingston Reviews 

I called to say I was interested in buying a specific TV but wanted to make sure I bought with a company that could pick up at the same time (I have a tiny flat and I don’t drive). Carl went out of his way to drop off the tv in his own car & pick up my old one. I was a bit frazzled at the time he arrived due to work so genuinely forgot to pay/tip but happy to pay if anyone sees this! Great customer service & so pleased with the TV!

Very competitive price for LG OLED TV after comparing around.Polite and efficient service from (Kingston) store, ordered by phone. Delivered on schedule.

Always get the best service from Richer Sounds,& more importantly nobody beats their prices.

Been shopping for equipment at R/S since 1990.
Always good advice, good prices and good quality stuff.
Thanks Carl - new record deck sounds great.

The person in the shop in Kingston. really nice guy and I had confidence in him.

Excellent service, excellent prices and excellent products - as always.

Went into the Kingston richer sounds with mum and family when my mum walked in she said hello and no reply Wich initially was strange however when my dad walked in one of the staff ‘myles’ greeted him normally. we had a look round at some turntables and we had an idea of the type of turntable we had in mind however when expressing our ideas ‘myles’ was quick to ignore what my mum had to say and seemed to not agree, even though we were buying the product, he then went on to not only ignore my mum but talk primarily to my dad ,even though she was buying the turntable, I found this service completely rude sexist and disrespectful and will not be returning to this richer sounds.

I hadn't been into Richer Sounds for many years and was now looking for a complete new set of hi-fi separates. I hadn't looked up much on the website beforehand so wasn't quite sure what I wanted, and had a vague budget. It took about an hour to go through my options and find suitable items. I confess to being a little disappointed that I wasn't able to take all my preferred items away that day, as I had naively thought the store would have a lot of things in stock rather than generally delivering from a vast warehouse, but that was my fault as I am a relative newcomer to proper hi-fi equipment. Similarly there was a lot to choose from and the options were a bit confusing, though this was probably a lot to do with wanting four new separates (amplifier, turntable, CD player and speakers) and I kept jumping around between them rather than methodically looking at each in turn. I suspect most customers are more experienced and/or looking for just one of those components and probably also do their homework better than I did. Both staff members (Sunny and Carl) were very helpful and helped me make the right decision, gave me good prices and arranged delivery just 2-3 days later, and it was worth waiting for. They were both very courteous and friendly (and not intimidating as I had feared hi-fi experts might be towards a newcomer). I was also happy with their after-sales service where they answered several queries and sent links to other items I might need such as cables. I have always liked Richer Sounds as a business as they have a great reputation for quality, price, service and fairness to their staff as well as standing up for social justice, and I was pleased to find this reputation has remained the same decades later. I wouldn't really have considered going anywhere else and would definitely recommend them, though if like me you're buying a complete set of gear it might pay to take your time over each component one by one rather than diving in!

Price e and service was good and shop was prepared to negotiate.

Great service as per usual from the team in Kingston

Very good service, in shop and from delivery team. Very happy with the Samsung tv I chose.

Good prices, helpful staff, who are happy to advise on suitable equipment.

Great price for vip membership and very easy collection

I was instantly welcomed as we walked in the door. The salesperson was very helpful and knowledgeable. It was also very useful in being able to hand in the old television for disposal.
A very satisfied customer.

I bought several TVs and a new sound bar and the staff in the shop couldn't be more helpful

Good customer service

Ordered tv from website and had it delivered to local shop.Easy collection,friendly staff ,all good. Very pleased with my purchase so far.

Given good advice, and chance to try on noise cancelling headphones, and decide which pair suited me best. Courteous and helpful service as always at Richer.