Excellent service from first phone call , to collection. Also a follow up phone call to check we were happy with everything.Very knowlelable, good advise. Customer service is still alive!
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Toon meer
Bedrijf heeft geantwoord
Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Toon meer
Bedrijf heeft geantwoord
Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
17 Earl Street, ME14 1PL, Maidstone, Verenigd Koninkrijk
- 0333 900 0062
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Customer Service
Great Customer Service, good experience with a passion for sound!
12 maart 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Very good customer service
The item I purchased was out of stock at time of ordering. Both the online sales team and the team at Richer Sounds, Maidstone were very helpful advising likely delivery date.
I requested the item be delivered for my collection to the Maidstone shop via DPD. The whole process ran very smoothly and without a hitch.
I have been buying my hifi and tech from Richer Sounds on and off for years. Its great to see the same faces in the Maidstone shop from one visit to the next. That says a lot about continuity and quality of service.
11 maart 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Fantastic service
Fantastic service , they want to help the customers .
Better service and cheaper than the big stores
11 maart 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Loved the individual element of the…
Loved the individual element of the service Piers took time to advice and help me make my decision however I changed my mind in some stands and changed the speakers for floor ones, however that was my choice, th exchange was made easy so overall my experience was a great one
Thankyou all
Keep up the fantastic service
11 maart 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Once again excellent service
Once again excellent service. Price matched as promised and Sonos speaker was delivered next day.
10 maart 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Staff were very knowledgeable and…
Staff were very knowledgeable and helpful. Prices were competitive. Phone was anwered quickly by a human. It was efficient and very helpful. Would recommend.
8 maart 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Piers impartial sales advice was clear…
Piers impartial sales advice was clear and understandable.
He explained all the different models and performance of the tvs in my price range.
He also arranged delivery and installation for a convenient time
7 maart 2026
Antwoord van Richer Sounds - Maidstone
Thanks for taking the time to leave your review — it’s great that Piers was able to provide the right advice and help you understand the differences between the models which we appreciate can be daunting, when there is so much choice.
We’re also pleased everything was arranged smoothly with delivery and installation at a time that suited you. Our teams always aim to make the whole experience as straightforward and stress‑free as possible, so it’s reassuring to know that came across.
Of course if there’s anything further we can help with don’t hesitate to get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great Professionals
Knowledgeable, pleasant and helpful team in Maidstone.
Very good experience and I will definitely be back.
Thank you
6 maart 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Antwoord van Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Competitive pricing and knowledgeable…
Competitive pricing and knowledgeable staff pointed me in direction of purchase
28 februari 2026
Antwoord van Richer Sounds - Maidstone
We're really glad you found our pricing competitive and staff helpful in guiding your purchase, and appreciate the positive feedback!
The Richer Sounds team
Top Quality Service
Brilliant service and best price!
Not just sales, also after sales
The sort of service when you need it!
5 januari 2026
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All round fantastic customer service
28 februari 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds listen to you
Richer sounds listen to you and then advise on what they think would be right for you, and not just interested in up selling like some other places.
26 februari 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your wonderful feedback
Everything was totally painless.
25 februari 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great place for gear
Helpful, friendly and knowledgeable staff. Competitive prices and a great range.
24 februari 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Professional attetion to the customer
Professional attetion to the customer
Excellent service.
As a previous owner of three hi fi shops and International Marketing Manager at KEF, I feel I have some insight of what is required. Richer Sounds is the best.
23 februari 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
A really helpful and pleasant sales…
A really helpful and pleasant sales person who supported me to get the best pains price for the product I was buying. Would definitely return.
19 februari 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Problem Solved
Clean welcoming shop and great staff. Responsive and very helpful. Understanding of customer problems and keen to resolve any issues. Much superior than other similar retailers in their field.
18 februari 2026
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.