Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service and friendly staff. They always make time to listen to you and understand your requirements before helping you select the best options to suit your requirements and budget.
Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrive... Toon meer
Bedrijf heeft geantwoord
Had a problem with a TV I bought at the Maidstone Store 9 months ago and Ben the store manager went above and beyond the call of duty to sort it out for me. One very satisfied customer who will as He... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
17 Earl Street, ME14 1PL, Maidstone, Verenigd Koninkrijk
- 0333 900 0062
4,9
Uitstekend
2K reviews
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Customer Service
Customer Service
Knowledge
Advice
Maidstone Richer Sounds team are fantastic.
11 juli 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
ery friendly sales staff and also a…
Very friendly sales staff and also a quick ordering process.
Delivery was next day as stated.
9 juli 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Knowledgeable staff able to deliver the…
Knowledgeable staff able to deliver the following day after a phone call to place an order on a tv …. All very easy to do!
9 juli 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The first two tvs were broke in…
The first two tvs were broke in transit, they dealt with the issues quickly and efficiently and had the third tv delivered all in a matter of three days for an issue that was out of there control.
I have used the maidstone brach many times over the years and are happy with their pricing and service.
8 juli 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your wonderful feedback
Went that extra mile…
Went that extra mile when I ticked click and collect when I wanted it delivered to my home.
They arranged next day delivery for me and it arrived on time.
Excellent customer service.
7 juli 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Excellent timely ser:>ce
7 juli 2026
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review!
Very friendly and competent phone call…
Very friendly and competent phone call with Steve in Maidstone.
The only problem I had is when I had to pay the platform used by Richer Sounds didn't work so I had to make another attempt with anpoher bank.
Delivery was very promptly in less than a week I had my Yamaha amplifier.
4 juli 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Very helpful
Very helpful. Knew what we were looking for very quickly and pointed us in the right direction. Gave us a good deal. Highly recommended.
3 juli 2026
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Antwoord van Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Antwoord van Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Joe couldn't have been more helpful…
Joe couldn't have been more helpful with his advice/knowledge and help.
We had the TV mounted on our wall and again Dean was excellent with his knowledge and advice also phoning us with a couple of minor issues adjusting to the new handset.
3 juli 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
The only store I will buy my tv’s from
I always buy my tv’s from richer sounds and the reason No.1 Knowledge from the staff and good helpful advice
No.2 No pressure in selling me something
No.3 Staff always friendly
No.4 Six year guarantee
No.5 Very welcoming stores
No.6 Free delivery
2 juli 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
The helpful members of staff and the…
The helpful members of staff and the good service provided by the installers
1 juli 2026
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Steve made it happen
Steve made it happen, took us through the options, steered us to anti glare which was a great bit of advice. Got is a great deal and we had no messing about with additional coatings on delivery etc which is much better service than other companies.
Thanks for making it simple.
27 juni 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Very good service
Very easy to use the web site to find what I was looking for. A great price compared with other possible sellers. Excellent click and collect. Very helpful staff in shop when collecting item.
28 juni 2026
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great sounding Denon soundbar
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and sound is superb with subwoofer for added bass. Excellent sound and value with 6 year warranty too. Highly recommended!
27 juni 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review!
Great service
Great service, great choices and great prices. Add to that a six year warranty, Why would you buy your TV anywhere else ?
24 juni 2026
Antwoord van Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
polite not rushed and not talked into…
polite not rushed and not talked into buying an add-on product was sold the best equipment for my budget delivery spot on time have purchased here before and shall again
17 juni 2026
Antwoord van Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Antwoord van Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
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