Richer Sounds - Manchester Reviews 

Ryan was honest and spoke Welsh! However I did NOT like the comment at the bottom of the invoice about getting back to you within 24 hours if the product is damaged being in "microscopic" print. This should be in LARGE print with attention drawn to it.

Matt in the Manchester store was super helpful and made sure I got the best possible deal. Everything was delivered safely and on time. I even had a follow up call to check everything was ok. Great customer service and will be back.

Adrian was extremely warm and super helpful. Great shopping experience!

Good advice on options for a new LG TV at a good price

Super helpful and knowledgeable staff. Matt kindly set up a listening session and helped me choose between two mini hifi systems and four pairs of speakers using six tracks from four cds. He was so helpful and patient with all the switching around. And I’m really happy with the outcome.

Very good service and a good price for the two T.V's
Ryan from the Deansgate branch was brilliant in helping us he was polite understanding and genuinely happy for us, the tv's are really great with stunning picture so we are more than pleased we also took out the extended warranty so thank you Richer Sounds & Ryan.

The staff were very friendly and knowledgable.

Excellent service from Richer Sounds Manchester. Matt was brilliant from start to finish—friendly, knowledgeable and genuinely interested in helping me choose the right record deck, without any pressure to buy.

He took the time to explain everything clearly and made the whole experience really enjoyable. It’s exactly the sort of personal service that keeps you coming back. Highly recommended—thanks again, Matt!

I have been buying for years from richer sounds they have the best products at competitive prices and excellent customer service

Really friendly help and terrific customer service
Matt has been really kind to spend time with me to help me get my home cinema setup correct
Thanks for taking the effort

The overall process was smooth and simple. Navigation of the web site was a clunky but the product was delivered promptly and pickup from the Richer store was quick and easy.

Very happy with the service received from friendly member of staff

service was good. item I wanted was identified and after speaking to staff zi ordered and paid for it to be collected the following day.
The only negative was the incorrect advice I was given.I asked if it was "plug and play without any set up" I was told "yes"
it wasn't. it came in 3 pieces. and I needed to fit a drive belt.
luckily this was not too difficult.
However, I am dissapointed in being given inaccurate information.

Amazing service from start to finish. The website is easy to use and the process of collecting my product was also smooth. Received just the right amount of emails, no excessive marketing emails etc. The extended warranty was great for peace of mind, especially as I was buying a gift

I was looking to purchase a turntable and sought advice from my local Manchester store. I needed to know that the turntable would work with my current Denon hi-fi. I contacted the Manchester store via email asking for advice on turntables and if they would be compatible with my hi-fi and also enquired about extending the audio leads. I received a prompt detailed response from Matt including information and links to the cables I sought information about and build quality of the turntables. I had a few other follow up questions, which Matt promptly dealt with. Superb customer service from the Manchester store. After weighing up my options I decided to purchase the turntable online, but I was unable to complete the purchase, I was guided to phone the Manchester store as an alternative to complete my purchase. I spoke with Adrian over the phone and he advised me that the turntable was out of stock but offered a near identical model at the same cost. I also enquired about vinyl cleaning products, Adrian informed me that he owned the same kit I was enquiring about and recommended the product. Overall a great experience dealing with the Manchester store, smooth easy transaction and delivered to my home the very next day. First class customer service.

Over 10 years ago we bought a Cambridge hi-fi set-up from Richer Sounds, including a Project direct drive turntable, and we're extremely happy with our purchase, and the customer service that we experienced from all the staff we encountered. This year, the CD player decided it liked our Gregory Porter CD so much that it refused to give it back. We spoke with Adrian(Store Manager) on the telephone, and we took it in to see what could be done. He explained that because it was a very early model, spare parts might not be available to fix it. It turned out that this was the case, so we decided to purchase another unit to replace it. They agreed to refund the original repair deposit, and also gave us a reduction to allow us to replace the lost CD, which I felt was customer service "above and beyond". They also arranged for free DPD delivery the following morning, which has happened perfectly. I'd just like to thank both Adrian, and all the staff involved for their excellent customer service, experience and making us, the return customer, feel so special. I'd recommend Richer Sounds to anybody wanting hi-fi equipment without blinking. To us, you are a trusted supplier. Thank you very much.

The member of staff was so helpful, there should have been one item of the item we were buying in stock, but once he thought it wasn't he said it would be delivered free of charge the next day and it was. Exceptional service.

Sound and vision focused and experts, 4 year extra guarantee, and VIP club discount

Friendly staff, details orientated when reviewing any finance application, to make sure all details are correct and the customers fully understand the terms.

Good product choice, very fast delivery, good prices especially for price matching or for display products

The quality of customer service in the Manchester Deansgate branch was excellent.