Richer Sounds - Middlesbrough Reviews 

Dave the salesman was Incredibly helpful. He also talked me through other products that I was interested in purchasing at a later date.

Having bought from here on numerous times and had no problem at all, the staff are very knowledgeable and make you feel important, I wouldn't go anywhere else for my entertaint needs, they are by far the best!!!

Excellent service and very knowledgeable about product

The manager Paul helped me sort out the Samsung TV
QE55QN90F I had problems setting this TV up as it has a Eco sensor and screen brightness built into the TV
I also purchased a Samsung HW-Q800F/XU soundbar with this TV
No problem connecting TV soundbar and DVD that I had
All seemed ok working well then as night came the TV went into Eco mode I could not see the TV screen no matter what I did to disable it the TV would not do anything. I’ve since found out from Paul from Richer sounds that if you don’t change other settings on the TV you cannot disable the Eco mode
I believe that Samsung should let customers know this spent two days trying to sort this out with Paul’s help have now sorted the TV out thanks Paul and staff at Richer sounds Middlesbrough

Even though it was over the phone, they couldn’t have been more helpful and really helped out with my unusual request.

Just can't fault these guys! Nothing is ever a problem. Every time I visit the Middlesbrough store, I'm always met with a smile and a friendly and professional attitude. Had a problem with my speaker cables after moving my system around and although they no longer stock the cable I wanted, I was given various options. Instead of buying the single length I wanted, I did have to buy 2 lengths but at a very decent price. I'm more than happy as the newer, thicker, improved cable has given an improved sound and clarity to my Wharfedale Evo 4.4's. Thanks guys!

Great product and excellent customer service

In today’s online world it is a welcome relief to be able to walk into a shop, see and feel the product, to chat to the staff and ask questions. The staff, particularly Paul the manager were extremely helpful but not pushy at all. I’ll definitely be returning soon to purchase some speakers.

Excellent treament and very good advice on a choice of TV. Item was not a shop stocked item and delivery obtained via pick up from shop. Very happy with price, service and quality of product.

3-year-old television set repaired under guarantee without removal from my home and working again after four days. Couldn't have asked for more

Great advice from David at Richer Sounds Middlesbrough before purchasing a new Denon avr and Wharfedale 5.1 surround sound system
Called in on Tuesday afternoon to see the products in store
Emailed David and asked him to order the Amplifier and speakers to collect in store
Great communication from David to let me know that they’d arrived in store
Called in last Saturday morning to collect and pay
No waiting around,just great customer service
Couldn’t be happier with the choices I made,6 year’s warranty a no brainer
Thank you Richer Sounds

Really helpful. Very straightforward process and delivered exactly as promised.

Very knowledgeable. Competitive prices.

We were served by Paul the store manager. We went looking for a particular tv. Paul was very friendly, patient and helpful, talking us through the options and demonstrating the picture quality etc to us and this helped us to make our final decision and purchase an LG OLED TV. We have bought tvs from Richer Sounds in Middlesbrough for many years now and always find the options and competitive prices and friendly professional staff to be second to none.

Very Pleased with the service and advice, unfortunately the pedestal stand was too tall so had to change it and this was done efficiently and without hesitation by Stuart, who checked the stock and advised on an appropriate one, which has solved the problem. Please note, the Sony K55XRM2 Vesa 300X300 is not central, the 2 lower threaded hole are approx. 87mm from the base, so that was my problem. But as I stated, this was solved by Stuart. Thank you Stuart and Paul for your advice and help.

My experience was a pleasure because I got enthusiastic none bios assistance.

The staff where helpful without feeling pushy.

The listening room was particularly helpful to help me make my choice.

Excellent service

Really shocking service from Richer Sounds! You need to feed this up the chain. You can deliver new tvs, you can deliver empty boxes for the customer to pack, you fail to collect and you fail to deliver loan tvs. 95 year old housebound customer without a tv for possibly weeks. Fortunately he can afford to buy a new tv to watch while the one under guarantee gets repaired. Back to John Lewis in the future!

Simple to use web site,ordered my TV online to be collected from the Middlesbrough shop i was contacted as soon as it was delivered to the shop,when i went to pick it up the lad in the shop said they had opened it because the box was a little damaged and he wanted to make sure it was OK which was good,that is why like buying my tv's from richer sounds great service Thank-you.

First class personal service at the Middlesbrough branch. Staff very welcoming and knowledgeable.