Richer Sounds - Preston Reviews 

2.929
•
TrustScore 5 uit 5

4,9

10 Church Street, PR1 3BQ Preston, GB

•

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordered online, items arrived at the Preston store the following day, and I picked up the items at the weekend. The staff are knowledgeable and helpful, and I will be using the Preston store again fo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Being able to audition the Equipment in store. Friendly and knowledgeable staff. I was interested in the Yamaha r-n600a and it's functions. The staff were very helpful though to fully demonstrate... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great service from Howie at Richer Sounds (Preston), answered my questions and offered to check and make sure all my other equipment was compatible with the streaming unit I was looking at purchasin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I bought my CD player, amp and speakers from Richer Sounds, 25 years ago in London. All still going strong, so when I decided to buy a turntable recently it was the only place I checked. Back then i... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. ook in
  3. Elektronicawinkel
  4. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 10 Church Street, PR1 3BQ, Preston, Verenigd Koninkrijk

  • 0333 900 0080

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,9

Alle reviews

(2.929)

24.500 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

This is my 3rd purchase from them

This is my 3rd purchase from them, i use them for their proffesional friendly staff and quality of the products they sell.

4 september 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

A perfect experiance from shop visit to…

A perfect experiance from shop visit to delivery. It was reassuring to be served by such a polite and knowledgable member of the sales team. He gave us the best choices and the reason for those choices, this made our decision so much easier.

5 september 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

great expertise and customer service.

Helped me narrow down the order for a new Turntable and Sonos Speaker ensuring the correct cabling was provided. The team at preston were easy to talk through my requirements, many thanks for the generosity of your time to make sure I got what I wanted. James I am sure AI cannot and will not compete with your personal service :)

5 september 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Excellent service as always

Excellent service as always, will be my first port of call next time.

13 juli 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Great prices

Great prices, staff very helpful and knowledgeable.
Delivered to store for free, everything hassle free.

30 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Super

I have always dealt with RS since 1990s,they’ve never failed!Remember Howie Preston, great manager!

Why go elsewhere?Also remember they have technical knowledge and backup that no one else has,don’t bother with Curry’s or AOL etc,100%

30 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Jason was brilliant he set up all the…

Jason was brilliant he set up all the speakers I wanted to listen to and gave me all the advise I needed even though I just turned up on spec at a busy time. Bought a Marantz Melody and Monitor Audio Silver 50 speakers at a very good price, will shop at the Preston shop again whenever needing anything in the future.

29 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Amazingly helpful

Amazingly helpful, knowledgeable and friendly staff as ever.

28 september 2025
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Great service

Great service. Good contact and info about my purchase and collection details. Staff are very helpful.
And if course, a great price for top spec gear.

25 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Very helpful staff

24 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Fantastic Shopping Experience

Had my eye on a Pink Floyd cassette player, had to phone to order. Fortunately, they had a few on pre-order, and Matt, from Preston branch, made sure I received one. Arrived even faster than I expected, and it is fab! Had a good chat with Matt whilst ordering, a very friendly, helpful chap.Not surprised folk keep going back to shop at Richer Sounds...such good service.

25 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 4 van de 5 sterren

They just pip the competition to the post

I've had to think long and hard about my latest purchase, my oldest purchase goes back to 1995, customer service has always been my priority, something that the warranty and staff professionalism has always encouraged repeat purchases.
Over the last few years Mr Richer has stepped back and things have notably changed, warranty t&C's and legal letters to YouTubers who were just stating facts are some examples.
They just pip the competition at the moment.
Staff serviceand delivery are still excellent.

25 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thank you for taking the time to leave us a review, and for your custom over the years which I can assure you is very much valued. I’m grateful that you’ve chosen to buy with us again, and glad that you found the service up to the standard you’ve come to expect from us.

It’s true that Julian has stepped back from the day to day running of the business, however he’ll always be the founder of Richer Sounds and the principles of second to none customer service that the company was built on remain at our core, especially as we build on the employee ownership model which we’ve adopted, and work to ensure our long term growth. Whilst things like policy changes can happen naturally over time, and as always when doing business there can be challenging issues to face, we’ll always treat our customers fairly and try our best to continually do the right thing.

Thank you again for supporting us.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Great people to deal with

Great people to deal with, excellent staff and communication. The first time I have dealt with them but I can recommend them and I will certainly use them in the future

25 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Thank you for exceptional service

Thanks once again for the tremendous product advice and customer service from Matt at Richer Sounds Preston. Went beyond the extra mile to source a great deal for me on an LG tv. Product totally meets needs. Customer service involved finding a still boxed return from another shop (Cheltenham) and its delivery to Preston. Regular updates ahead of pick up. Another top experience with Richer Sounds at Preston.

19 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent, professional, efficient, knowledgeable and friendly service.

21 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

James from the Preston branch was…

James from the Preston branch was brilliant I couldn't be happier with the service I received and I am absolutely loving my new marantz amp and klipsch speakers

22 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service and super quick delivery. Tom was really helpful and efficient. Thank you.

21 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Talking to humans.

You took time to explain things, and gave us lots of choice.

Great package deal.

Also, delivery service did not let the side down, they were excellent also.

21 augustus 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer