Richer Sounds - Preston Reviews 

2.843
TrustScore 5 uit 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Pleasant. Staff , very helpful , easy to deal with , sorted everything i needed out quickly , i received the goods a lot quicker than i expected , delivery was trouble free , couldn't have gone any b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It was the easiest piece of electronic kit I have ever bought, it took just a few minutes and it was up and running. Very happy and satisfied, a good recommendation by yourselves thank you

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 10 Church Street, PR1 3BQ, Preston, Verenigd Koninkrijk

  • 0333 900 0080

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.843)

23.626 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Knowledge

The men I spoke to really knew what they were talking about, and I was given a discount on just about everything I wanted.

17 april 2026
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Antwoord van Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

A quick visit to the Preston shop…

A quick visit to the Preston shop resulted in the purchase of a Marantz streaming unit. It was a good purchase with great advice. A good experience .

14 april 2026
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Antwoord van Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Spending the time

Spending the time, to go through all the pro’s and cons when choosing a T.V.

14 april 2026
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Antwoord van Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Fantastic service and support

Fantastic service and support. I purchase most items when I can from these.

20 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Great staff!

The staff were were helpful and knowledgeable and assisted me get the right product for me.

11 april 2026
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Antwoord van Richer Sounds - Preston

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Excellent personal service from…

Excellent personal service from Matthew. He took my needs (wearing hearing aids) into account to find the most suitable headphones for me, and also found me a bargain.

9 april 2026
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Antwoord van Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 april 2026
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Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 maart 2026
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Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 maart 2026
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Antwoord van Richer Sounds - Preston

Thank you for your wonderful feedback

Beoordeeld met 3 van de 5 sterren

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Delivery exactly as required and…

Delivery exactly as required and television first class

1 april 2026
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Antwoord van Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Quality Company to deal with

Competitive prices, 6year product guarantee on the products they supply.
My “go to” supplier of high quality products backed by professional and dedicated staff with strong Customer focus.
Excellent in all respects.

2 april 2026
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Antwoord van Richer Sounds - Preston

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

I have used Richrt sounds many times…

I have used Richrt sounds many times before and this was no different the service was brilliant and James give me the advice l was looking for really helpful and great staff

29 maart 2026
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Antwoord van Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, explained all options for perfect viewing of the tvs in different lighting, purchased one tv , its been two weeks and I couldn't be happier with my tv choice. Put an order in for another tv, I would definitely recommend this company. Many thanks to the staff who answered all my questions. Great service all round.

24 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

I’ve always found the staff to be…

I’ve always found the staff to be exceptional and Richer Sounds will always be my first choice for electrical entertainment products .

27 maart 2026
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Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Shop staff very responsive and helpful

Shop staff very responsive and helpful. Very competitive product price and rapid (next day) delivery.

24 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Beoordeeld met 5 van de 5 sterren

Easy communication via phone call

Easy communication via phone call. Answered any my questions with knowledge and confidence. Very swift and prompt delivery service. Definitely recommended.

25 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

As expected - all good

Easily available by phone. Price matched. Quick delivery. No problems. Yet another purchase for the umpteenth time.

24 maart 2026
Logo Richer Sounds - Preston

Antwoord van Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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