Richer Sounds - Prestwich Reviews 

2.141
TrustScore 5 uit 5

4,9

415-419 Bury New Road, M25 1AA Prestwich, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up diffe... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Bought a new LG Oled tv from Richer Sounds. Googled the model and RS had an offer of a free soundbar, though was about £100 more expensive than another store. I’d heard that RS have an excellent reput... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

It seems the norm these days, that companies are focused on selling. Its when there are issues that shows how good or bad customer service is. My LG tv bought from Ellis at Richer Sounds, and less th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The guys at Richer Sounds couldnt have been more helpful when placing the order for the new TV . It was quick , efficient and secure , with the right level of advice . The delivery guys were also spo... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

  • 415-419 Bury New Road, M25 1AA, Prestwich, Verenigd Koninkrijk

  • 0333 900 0042

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.141)

23.803 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

In the shop the sales assistant catered…

In the shop the sales assistant catered for my needs which was to purchase a TV with Freely pre-installed. He went through the available brands and specs and advised me on the best options. Delivery was quick and the delivery guys were patient, friendly and correctly advised me on how to remove the TV from the box minimising any damage.

4 juli 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Knowledgeable, friendly staff, competitive price

We knew which Hifi system we wanted to buy but had a few questions regarding attaching our own speakers. The staff member was very helpful and even showed us on his computer which connector we needed and where we could buy it. The price was also very competitive. We will definitely go back if we need anything they sell.

2 juli 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

Sam at Prestwich was brilliant and…

Sam at Prestwich was brilliant and couldnt be more helpful

1 juli 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Excellent service

Was able to call ahead and reserve the item I wanted - got it at a great price too. Is good to use independent businesses

19 december 2025
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

HELPFUL TEAM

Spent their time and effort giving me guidance. Got an in-store discount as well on some of the products. Put me in touch with a reliable installer.

25 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 4 van de 5 sterren

I think they sell good quality stuff at…

I think they sell good quality stuff at the shop in Richard’s sounds and the other shops I been on line and I can’t find anyone ne’er me to shop.
Thank for the custom

20 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for taking the time to leave your review, and for your kind feedback on the products. We look forward to seeing you again soon,

Many thanks

The Customer Experience Team

Beoordeeld met 5 van de 5 sterren

Excellent *****

19 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

Great experience at the Prestwich shop

I have ordered a CD player for click‑and‑collect at the Prestwich store. The item was ready for collection next day. At collection, a shop assistant warned me that a cardboard box package was slightly damaged during the transit but the contents remained unaffected. The box was opened to make sure that everything is fine. Great and fair service. I will definitely consider this shop for further purchases.

19 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Perfect service

Very good service, staff very helpful and knowledgeable

15 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thank you for your 5 star review!

Beoordeeld met 5 van de 5 sterren

A great shop with good range of goods…

A great shop with good range of goods and good knowledge from staff. Pity there isn’t a direct phone number just an email and a general number for all the branches

12 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Beoordeeld met 5 van de 5 sterren

I decided after considerable…

I decided after considerable deliberation that I would swap the Tangent Ampster 111 for the Arcam, which, although considerably more expensive, would be, following Noah's advice, the same price as my new speakers plus half as much again. Unfortunately, I am currently unable to listen to my new setup, including my new amplifier, due to an ongoing health problem, so it might be a while yet. But I did appreciate Noah's advice.

13 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Great service as always

Great service as always, along with advice, price matched the item I wanted and was in store within 2 days of order, collected and sounds fantastic

13 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, great recommendation for a turntable. Had an issue when I set it up, called up and they sorted it immediately.

13 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for your great feedback and for supporting local business.

Beoordeeld met 3 van de 5 sterren

Pleased to get the items ordered

Pleased to get the items ordered, with a small discount and the delivery was flawless.
Nevertheless, probably sound like a bit of a grump but I was expecting more of an experience with coming into store - I had done my research and it appeared I seemed to know more about the items than the sale staff and a couple of times he gave me incorrect information which I won't go into. It definitely wouldn't stop me ordering from richer sounds but I might just buy online in future or perhaps try another store.

6 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thank you for your feedback following a recent experience at our Prestwich store, although I'm of course sorry that there were some issues there.

I will arrange for our customer service team to get in touch to find out more, so that we can the branch learnt from where they went wrong, and so that we can make things up to you.

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

My set top box .

My set top box .. MANHATTAN.. SENT OUT FOR DELIVERY THRU DPD EXCELLENT NEX DAY SUPER SERVICE FROM PRESTWITCH TEAM. 10/10. JIM'E

12 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Superb service

The price and service was excellent as usual. Ellis , was great and very knowledgeable.
6 year warranty

11 juni 2026
Logo Richer Sounds - Prestwich

Antwoord van Richer Sounds - Prestwich

Thank you for your 5 star review, it’s lovely to read your comments.

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