Ive had my sub repaired under warranty at the Prestwich store, richer sounds. I had the pleasure of dealing with the manager Sam. Excellent 5 star customer service from initial contact to the authori... Toon meer
Bedrijf heeft geantwoord
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I visited the Prestwich branch due to a fault with my subwoofer. I was mere weeks away from the extended warranty expiring and my poor sub was just clicking and making all sorts of noises. When... Toon meer
Bedrijf heeft geantwoord
I like dealing with Richer Sounds because they've got staff that actually understand the products they are selling and know what they are talking about - This is now rare in the high street.
Bedrijf heeft geantwoord
I explained via a phone call that due to mobility issues that I was unable to go to the shop to audition some new speakers. I had narrowed down my selection and asked Noah for his opinion on my first... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
415-419 Bury New Road, M25 1AA, Prestwich, Verenigd Koninkrijk
- 0333 900 0042
4,9
Uitstekend
2K reviews
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Very helpful did not have the tv in…
Very helpful did not have the tv in stock but searched all the other branches to find us one and said they would keep if for us as long as we like as having building work done on the house
15 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
After a courtesy call the item was…
After a courtesy call the item was ready for collection as stated.
Assistant Andy who was very pleasant, helped me carry and put the item in the car. It is not the first
time I have bought from Richer Sounds Prestwich
and have always been very satisfied with the courteous way I have been
treated.l
12 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your great feedback and for supporting local business.
Antwoord van Richer Sounds - Prestwich
Thanks for your feedback, great to read you were happy with our service.
Antwoord van Richer Sounds - Prestwich
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very Good Shop & Staff
Staff were welcoming, friendly, helpful & knowledgeable. They sourced a better price & upgrade than I originally requested / expected. Even helped us take the goods to the car. (free parking opposite the shop). Items all good, installed & working great.
1 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your kind review, we look forward to your next visit.
What a great customer service they…
What a great customer service they serve, fantastic choice and pleasant staff.
13 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your feedback, great to read you were happy with our service.
Great telephone service
Great telephone service. Professional, friendly and efficient! Also, prompt delivery of my new stylus. Never disappoint!
12 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your kind review, we look forward to your next visit.
Ellis was brilliant
Ellis, dealing with telesales at the Prestwick branch was great. He was knowledgeable, friendly and professional. I took his advice in it's totality. He didn't try to persuade me to go over budget or talk down to me.
The system of separates arrived the next day. I was impressed.
Unfortunately the first turntables motor was broken when it arrived. Needless to say, I was disappointed as I so wanted to hear my 40 plus year old "wish you were here" album.
Ellis did everything possible to make the swap for a working replacement easy and stress free. It was and I'm happily up and running.
I am so impressed by the products and the service. A big "thank you" to Richer Sounds.
10 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your 5 star review, we look forward to seeing you again next time
Antwoord van Richer Sounds - Prestwich
Thank you for your 5 star review, it’s lovely to read your comments.
Great Advice and Service
Great Advice and Service. Sorted out the equipment I needed without trying to upsell me something I didn’t need.
10 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your great feedback and for supporting local business.
Great Experience
Great Experience, First Time Customer And Service Was Fantastic Fast And Easy. plus It’s Brilliant With 6 Years Guarantee.. Worth A Visit And Great Staff.
Thank you
9 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I got what I wanted
I got what I wanted. The manager & assistant explained how the item worked, showed us how. Everything went O.K.
6 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thank you for your 5 star review!
Great Service
Although our enquiry was a fairly simple one it was answered with clarity and honesty even though we ended up with a cheaper product.
We described our requirements and the TV is just what we need.
The salesman happily carried it to the boot of our car and gave us a friendly wave as we left.
Five year guarantee is icing on the cake.
24 juli 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your kind review, we look forward to your next visit.
Helpful staff
4 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your 5 star review, we look forward to seeing you again next time
I didn’t know that the 6year warranty…
I didn’t know that the 6year warranty value depreciated by 10% on my tv that could not be repaired so I didn’t get the price of a new equivalent tv and not even half the value back
4 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thank you for your feedback, I was really sorry to read that you experienced issues with your television however and appreciate it's frustrating that the item could not be repaired.
In the event that this happens under the free 6 year guarantee, we will typically issue a gift voucher taking into account the products age, nearly 6 years in this instance, which can be used to purchase a new unit. My apologies that you were disappointed with the amount of course, and whilst we far and away exceed the minimum recommendations for retailers’ responsibilities in this situations, we don't want you left feeling aggrieved for any reason.
I understand you have since received a new TV now, so I will arrange our customer service team to follow up with you and bring this to a happier conclusion..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Antwoord van Richer Sounds - Prestwich
Thank you for your 5 star review!
CUSTOMER SERVICE WAS GREAT
2 augustus 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your 5 star review, we look forward to seeing you again next time
Good customer service
Good customer service, helpful advice and demonstration of products
29 juli 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your kind review, we look forward to your next visit.
Supremely knowledgable and helpful…
Supremely knowledgable and helpful staff, with an excellent product range and great value.
28 juli 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
knob head needed loads of help due to…
knob head needed loads of help due to stroke. Got it
loads of help .
29 juli 2026
Antwoord van Richer Sounds - Prestwich
Thanks for your kind review, we look forward to your next visit.
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