Richer Sounds - Romford Reviews 

2.597
TrustScore 5 uit 5

4,9

73 Main Road, RM2 5EL Romford, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great customer service all on the phone including secure payment. Yamaha tuner amp delivered a day earlier. Can't ask for anything else, decent price as well. Thank you.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I aways buy my audio/visual from Richer Sounds, not because of any price advantages but because of the service I receive, always friendly and helpful. Any request to listen to equipment is never too... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Listened to what I already had and why I was replacing it, also that I had some idea of what I wanted. Directed me to other options that may be better but let me decide and showed me what I had alread... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Hifi-winkel
  2. Elektronicawinkel
  3. Televisiewinkel

Geschreven door het bedrijf

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(2.597)

25.159 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I like Richer sounds staff

I like Richer sounds staff , they very helpful, very polite,
I purchased Bluetooth speakers, from them about 2 months ago, first set after less than a week developed a fault, I took them back to the store, the manager there was very helpful and understanding, he replaced them with a different set , which he took me in a room so to listen to the set which was already set up ,
I had a very good experience with these guys,
Thank you Richer sounds x

8 mei 2026
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Antwoord van Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

I have always shopped here for media…

I have always shopped here for media products. The staff are extremely helpful. They grabbed a ramp for my wheelchair and helped me in.
I dealt with a guy named Steve and he couldn't have done more for me. He gave great advice and recommendations that suit my needs and my budget. I would highly recommend shopping here for a really positive experience. Also there is a 6 or 7 year warrant on TVs which I needed to use some years back and I had my tv replaced having had it for 4 years. You can't ask more that that.

25 mei 2026
Review zonder uitnodiging
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Antwoord van Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

The guys at romford are just the best

The guys at romford are just the best . Helpful friendly and have plenty of time for you . Keep up the good work guys and see you all soon 😊

18 mei 2026
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Antwoord van Richer Sounds - Romford

Thanks for your feedback, great to read you were happy with our service.

Beoordeeld met 5 van de 5 sterren

Always great to use a shop that have…

Always great to use a shop that have great knowledgeable staff. Bought many items over 40 years. Prices as well.

10 mei 2026
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Antwoord van Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Beoordeeld met 5 van de 5 sterren

Richer sounds in Gidea Park are great

Richer sounds in Gidea Park are great. I wanted a tv for a visually impaired relative with a voice controlled remote so it was good to actually be able to speak to someone to discuss options. The TV recommended is perfect. I would urge anyone after Tv Hi Fi etc to go have a chat rather than blindly order on the internet. You will be really impressed with the range of goods and knowledge of staff.

3 mei 2026
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Antwoord van Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Beoordeeld met 5 van de 5 sterren

Bought a pro-ject turntable

I had a minor issue with a creased up turntable mat, however a manager reached out to me and resolved the issue as a matter of urgency and delivered a new upgraded mat as way of apology, (which was a factory packing issued and not the store) Fantastic company and massive thank you to Tom and of course Steve who sold me the item.

14 mei 2026
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Antwoord van Richer Sounds - Romford

I was genuinely concerned to read your feedback and offer my sincere apologies. Having investigated, and listened to the call in question, I agree it should have been handled a lot differently.

The colleague concerned is indeed a long serving one, with a good record, but your issues highlight that even with the best will in the world we can still get things wrong. I have since spoken to them directly and, along with the store manager, will ensure lessons are learnt as well as raising the issue of the creased mat directly with the supplier.

Having since spoken to resolve this I’d like to thank you publicly for your understanding and patience and offer our sincere apologies once again.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Good company .I’m not a hi fi purist…

Good company .I’m not a hi fi purist ,that means I have a Ltd budget for equipment , but I try and buy quality for what I can afford . They offer good advice ,quality and value imho.

14 mei 2026
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Antwoord van Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Beoordeeld met 5 van de 5 sterren

Romford store accolade

Visited the Romford/Gidea Park store for advice on a replacement CD player for our music appreciation group based at Hornchurch Library and as expected I received excellent service and good advice bearing in mind our limited financial budget. Thanks to Graham for his friendly and competent advice and assistance in the store.

7 mei 2026
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Antwoord van Richer Sounds - Romford

Thank you for your 5 star review, it’s lovely to read your comments.

Beoordeeld met 5 van de 5 sterren

Purchased one day delivered the next, excellent.

I went to buy a new record deck but was undecided on which one to buy, all my questions were answered by the shop manager. All the discounts were taken off the purchase price without asking and we were told it could be 4 to 5 days for delivery. Delivery came the next day, the shop staff were very helpful and extremely efficient.

12 mei 2026
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Antwoord van Richer Sounds - Romford

Thank you for your 5 star review!

Beoordeeld met 4 van de 5 sterren

Knowledgeable member of staff

Knowledgeable member of staff. Really pleased with items purchased. Disappointed the items were not available to take away but were instead delivered the next day free of charge including some cable free of charge. Had to remind the salesman to deduct £10 for being a V.I.P. member.

1 mei 2026
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Antwoord van Richer Sounds - Romford

Thanks for your feedback, it's good to hear your experience was positive overall but wed appreciate you taking the time to let us know where things could have been improved, and will of course focus on those going forward.

Should you need any help of course, feel free to get in touch via the below address..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Beoordeeld met 5 van de 5 sterren

Very helpful member of staff

Very helpful member of staff, had the item sent to me direct from another branch.

18 januari 2026
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Antwoord van Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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